Questions about orders

What information should I include?
Where do I send my order?
How do you handle Canadian orders?
How do you handle orders from outside the U.S. and Canada?
Do you have a preview policy?
Do you have a site-license policy?
What is your warranty policy?
Do you have a toll-free number?
How much is shipping?
What should I do if I have a hardware problem?

What information should I include?

• "Bill To" name and address
• "Ship To" name and address
• Date
• Phone Number
• Purchase Order Number or Credit Card Info
• Quantity, Product, Order Code, and Price for each item
• Total Price (including Shipping and Handling)

Where do I send my order?

In the United States or APO addresses:

Mail:	Vernier Software & Technology 13979 SW Millikan Way Beaverton, OR 97005-2886
Web:	www.vernier.com
Fax:	(503) 277-2440
Phone:	(503) 277-2299
E-mail:	orders@vernier.com

How do you handle Canadian orders?

Canadian orders are handled by our new partner in Canada:

Mail:	Merlan Scientific Ltd 247 Armstrong Ave Georgetown, ON CANADA L7G 4X6
Web:	www.merlan.ca
Fax:	(905) 877-0929
Phone:	1 (800) 387-2474
E-mail:	info@merlan.ca

How do you handle orders from outside the U.S. and Canada?

Vernier Software sales outside of the United States and Canada, except APO addresses, are handled by our international distributor:

Mail:	Vernier International, Inc. 5026 Calle Minorga Siesta Key Sarasota, FL 34242 USA
Web:	www.vernier-intl.com
Fax:	(941) 349-2766
Phone:	(941) 349-1000
E-mail:	info@vernier-intl.com

Please note that international orders are subject to a different pricing schedule. Click here for Vernier International's international price list. Also, Texas Instruments dealers in some other countries distribute our calculator-related products. See distributors on Texas Instruments International Information Web Site for more information.

Do you have a preview policy?

Most Vernier products are available for a 30-day preview to educational institutions. Please contact us to arrange a preview.

Do you have a site-license policy?

We have a very generous site-license policy. The purchase of one copy of any Vernier program entitles you to install it on every computer in your school or college department (including the school network). Purchasers of Logger Pro 3, Graphical Analysis 3, and Spectro Pro are also permitted to distribute these programs to their students or teachers for home use.

What is your warranty policy?

All Vernier products carry a five-year limited warranty against defects in materials and workmanship. All Texas Instruments products, Davis Instruments weather stations and accessories, the Extech Regulated DC Power Supply, and the Extech Sound Level Meter are covered by a one-year limited warranty against defects in materials or workmanship. Consumables associated with Vernier products are excluded from the five-year limited warranty. These include D.O. Membranes, Calcium, Ammonium, and Nitrate ISE Replacement Modules, cuvettes, and solutions.

Do you have a toll-free number?

Yes, it is 888-837-6437.

How much is shipping?

Our standard shipping charge within the continental United States is 3% with an $10.00 minimum (for UPS Ground). For residential addresses, we have a $12.00 minimum.

Shipping methods other than UPS ground and shipments to Alaska and Hawaii will be more. Please contact us for details.

What should I do if I have a hardware problem?

First, contact us to discuss the problem. If we cannot troubleshoot the problem on the phone, we will provide you with a Return Authorization Number. It is important that you include a note with your school name and address, and a description of the problem. Send the product to:

RMA# ________
Repair Department
Vernier Software & Technology
13979 SW Millikan Way
Beaverton, OR 97005-2886