Most Vernier products are available for a 30-day preview to educational institutions. Please contact us to arrange a preview.
What is Vernier’s software site license policy?
We have a very generous site license policy. The purchase of one copy of Logger Pro, Logger Lite, LabQuest Viewer, or Graphical Analysis computer software entitles you to install it on every computer in your school or, for post-secondary institutions, department. Installation to local machines over a network is allowed. Purchasers are also permitted to distribute these programs to their students and instructors for home use. The license is limited to a single campus if your institution has multiple campuses.
Site license terms do not apply to Vernier iOS or Android software products. Vernier iOS software is available through the Apple Volume Purchase Program. Vernier Android software is available through Google Play.
What is your warranty policy?
Most Vernier products carry a five-year limited warranty. There are a few exceptions to this warranty for items such as consumables and products manufactured by other companies. These exceptions can be found in each product’s manual, our catalog, and on our website.
During the warranty, Vernier will repair or replace the item if there is a defect in materials or workmanship. This warranty does not cover damage to the product caused by abuse or improper use. Outside the warranty, Vernier will attempt to repair the product. We have rarely charged a customer for repair, no matter how old the equipment!
A Return Merchandise Authorization, available from Vernier, is required for any product return. Items returned after 30 days of purchase may be subject to a restocking fee. Equipment returned for exchange or credit must be in new condition and in its original packaging. Equipment will not be accepted for exchange or credit, and will be returned to the customer, if the items are marked on, etched on, labeled, or otherwise not in like-new condition.
We are readily available to help you with individual questions about our software or interfacing hardware—simply write, e-mail (email@example.com), or call us on our toll-free number: 1-888-VERNIER. We publish a periodic newsletter, The Caliper, with information on upgrades, suggestions for new ways to use our programs, and announcements of new products.
Any product that does not meet your needs may be returned within 30 days for a full refund, subject to the Equipment Return policy.
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