Ordering

How to Order

We offer multiple ways of placing an order with us. If you’re just starting out with data-collection technology, be sure to read Getting Started with Probeware »

• Browse the products section and use the add to cart buttons to order items.
• Use the quick order form on the right side of this page.
• Use the Purchasing Guide to create a recommended list of products based on what you teach.
• Download an order form for Microsoft Excel or PDF.
• Use the order form on the back inside page of our annual catalog.

Canadian and International Orders

Please note that orders outside the U.S. are subject to a different pricing schedule and are processed by one of our international distributors. See the international price list, Canadian price list, or find your local Vernier dealer »

Ordering Frequently Asked Questions

How can I place an order?

Fill out an ordering form and send it to us.

• Email: orders@vernier.com
• Fax: 503-277-2440
• Mail: 13979 SW Millikan Way, Beaverton, OR 97005
• Call: 1-888-VERNIER

How can I contact you about an existing order?

• Call us toll-free at 1-888-VERNIER
• Email orders@vernier.com.

Do you accept purchase orders?

We only accept purchase orders from educational institutions.

What is your price policy?

All prices are in U.S. dollars and are F.O.B. shipping point. All prices are subject to change without notice.

How much is shipping?

Our standard shipping charge within the continental United States is 3% with an $11.00 minimum (for UPS Ground). For residential addresses, we have a $13.00 minimum.

Where do I send my order?

United States or APO

• • Vernier Software & Technology
  • 13979 SW Millikan Way
  • Beaverton, OR 97005-2886
• Phone: (503) 277-2299
• Fax: (503) 277-2440
• Email: orders@vernier.com

International

• • Vernier International, Inc.
  • 5026 Calle Minorga
  • Siesta Key
  • Sarasota, FL 34242 USA
• Web: www.vernier-intl.com
• Phone: (941) 349-1000
• Fax: (941) 349-2766
• Email: info@vernier-intl.com

Find your local Vernier dealer »

Canada

• • Merlan Scientific Ltd
  • 6050 Tomken Rd
  • Mississauga, ON L5T 1X8
  • Canada
• Web: www.merlan.ca
• Phone: (800) 387-2474
• Fax: (905) 564-1081
• Email: info@merlan.ca

Do you have a preview policy?

Most Vernier products are available for a 30-day preview to educational institutions. Please contact us to arrange a preview.

What is Vernier’s software site license policy?

We have a very generous site license policy. The purchase of one copy of Logger Pro, Logger Lite, LabQuest Viewer, or Graphical Analysis computer software entitles you to install it on every computer in your school or, for post-secondary institutions, department. Installation to local machines over a network is allowed. Purchasers are also permitted to distribute these programs to their students and instructors for home use. The license is limited to a single campus if your institution has multiple campuses.

Site license terms do not apply to Vernier iOS software products. Vernier iOS software is available through the Apple Volume Purchase Program »

What is your warranty policy?

Most Vernier products carry a five-year limited warranty. There are a few exceptions to this warranty for items such as consumables and products manufactured by other companies. These exceptions can be found in each product’s manual, our catalog, and on our web site.

During the warranty, Vernier will repair or replace the item if there is a defect in materials or workmanship. This warranty does not cover damage to the product caused by abuse or improper use. Outside the warranty, Vernier will attempt to repair the product. We have rarely charged a customer for repair, no matter how old the equipment!

See exceptions to our five-year limited warranty »

How do I return a product?

A Return Merchandise Authorization, available from Vernier, is required for any product return. Items returned after 30 days of purchase may be subject to a restocking fee. Equipment returned for exchange or credit must be in new condition and in its original packaging. Equipment will not be accepted for exchange or credit, and will be returned to the customer, if the items are marked on, etched on, labeled, or otherwise not in like-new condition.

Technical Support

We are readily available to help you with individual questions about our software or interfacing hardware—simply write, e-mail (info@vernier.com), or call us on our toll-free number: 1-888-VERNIER. We publish a periodic newsletter, The Caliper, with information on upgrades, suggestions for new ways to use our programs, and announcements of new products.