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I get an error when trying to install Graphical Analysis or Logger Pro on Windows. How can I fix this?

About this FAQ

  • Created Apr 10, 2002
    by Vernier Tech Support
  • Updated May 19, 2011
    by Matthew Denton
  • Article #1061

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Problem:
I am trying to install Graphical Analysis or Logger Pro and I get one of the following errors during setup initialization:
- Error extracting support files
- Error installing Ikernel.exe (0x any number)
- Access is denied
- Error loading Type Library/DLL

Solution:
Setup initialization errors can be caused by a number of factors. This is a list of possible resolutions:

1. Insufficient permissions on the machine. If you are using a Windows NT or higher (Windows 2000, XP, Vista, 7,) you need to have administrative permission to run setup. Make sure you have the correct permissions. Note that depending on how your computer is setup you may have sufficient privileges to install some programs, but Logger Pro installs drivers and as may need higher privileges than your IT department gave you by default.

2. A corrupted download. Delete the existing installer and re-download the program. The most common problem with downloading is that the download didn't finish; check that the installer is the proper size, for instance the Windows Logger Pro installer is around 200 MB (the exact size depends on the version and is listed on the web page,) if the installer is significantly smaller than that, it will need to be downloaded again. (A bad CD can also cause similar problems.)

3. Many programs use Installshield to create their setup programs. If you just ran an InstallShield setup, the engine takes a few seconds at the end of the installation to clean up. During this time Ikernel.exe (the engine file) is running in memory from a previous process; that is why you are not allowed to launch another setup. Waiting a few seconds and running the setup again should resolve this.

4. Check and make sure Ikernel.exe is not in memory. If it is, and not setup is running at the time, end that task. This can be caused by the previous installer crashing.

5. Run Windows Update. This will update the Installshield version if it is out of date. For instance, if you've never ran Windows Update on XP or Vista, you will not be able to install Logger Pro version 3.8.4.

6. Clean out the Temp directory.

7. Delete the Program Files\Common Files\InstallShield folder and then rerun the setup.

8. Delete the Program Files\Common Files\InstallShieldEngine folder and then rerun the setup.

9. Reinstalling Internet Explorer (IE) can repair a number of corrupted/missing core Windows files from your machine, so reinstalling IE is also suggested.

10. A potential cause is missing Stdole32.tlb, stdole2.tlb, or Stdole.tlb files. These are core Windows files and should exist on your machine. Make sure that if you get these files from another machine, the machine is running the same operating system as the target machine.

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