Vernier Tech Info Library TIL #1688

LabQuest Troubleshooting and FAQs

LabQuest, order code LABQ, $329.00

Product Overview
TIL 2013: What advantages are there over LabQuest with a computer versus without a computer?
TIL 2011: Does LabQuest replace LabPro?
TIL 1772: Is the LabQuest screen bright enough for outdoor use?
TIL 1767: What are the Bluetooth or wireless capabilities of LabQuest? Can I connect it to ethernet?
TIL 1662: What are the specifications of LabQuest's internal temperature sensor?
TIL 2014: Can I use LabQuest's internal temperature and microphone sensors when connected to the computer?
TIL 1703: How do I get my own labs onto my LabQuest?
TIL 1851: How do I project the LabQuest screen?
TIL 1675: How do LabQuest Curve fits work?
TIL 1898: Do Ocean Optics USB4000 (UV-VIS and VIS-NIR) Spectrometers Work with LabQuest?

Care and Maintenance
TIL 2018: What is the best way to store LabQuests over summer vacation?
TIL 745: Do you know of a good case for carrying LabQuests, LabPros, calculators, and/or sensors?
TIL 1517: How should I store my Vernier equipment?

Battery and Power
TIL 2077: There is a problem with my LabQuest battery
TIL 1779: LabQuest blue power button LED ring stays on, but the screen is black.
TIL 1770: Do you have a LabQuest multi-unit charging station?

Updating the LabQuest
Free updates are available at:
http://www.vernier.com/labquest/updates/

Using LabQuest with a Computer and Logger Pro
TIL 1785: LabQuest won't connect to Logger Pro
TIL 1866: LabQuest disconnects from Logger Pro after using the sensors dialog box for a while.
TIL 1995: Calculated columns in Logger Pro do not all transfer to LabQuest.
TIL 1759: Live readouts are different from collected data.
TIL 1684: LabQuest with lots of data won't connect to a computer.

Using LabQuest as a Standalone Device
TIL 2084: LabQuest does not turn on. Both the screen and power light are black.
TIL 1782: USB thumb drive does not work with LabQuest
TIL 1786: Why is there a second, smaller Collect button icon to the left of the regular Collect icon?

Freezing/Crashing
TIL 1886: LabQuest App freezes and the power button does not shut off the LabQuest.
TIL 1774: LabQuest software crashes while plugging and unplugging sensors
TIL 1776: LabQuest screen is unresponsive
TIL 1783: LabQuest freezes after many drops with drop counter
TIL 1787: LabQuest crashes after doing several runs of data in a row.
TIL 1789: LabQuest Screen is white, does not respond
TIL 1872: LabQuest gets stuck on the "System is rebooting" screen when trying to reboot.
TIL 1946: My LabQuest froze after receiving a low battery warning and connecting to AC power.
TIL 2041: My LabQuest is slow as to be almost unresponsive.
TIL 1777: How do I reboot a LabQuest?

Hardware Problems
TIL 1791: LabQuest hardkeys are mis-labeled.
TIL 1795: LabQuest hardkeys (buttons) do not respond.
TIL 1781: LabQuest sensor ports are tight or stylus is stuck.

Cannot Find Sensors, Auto-ID Issues
TIL 1800: LabQuest does not see attached sensors. (Auto ID)
TIL 1854: My accelerometer shows up as a Current Probe on LabQuest.
TIL 1855: My Current Probe auto-IDs as a different sensor on LabQuest.
TIL 1792: LabQuest shows sensors that are not really there.

Problems with the SD Card
TIL 1765: Why do data saved to an SD card in LabQuest disappear?
TIL 1896: Why can't LabQuest power back up after using an SD card?
TIL 1897: Why does the SD card icon still show in File menu after the card was removed?

Printing
TIL 1659: Which printers are supported in LabQuest?
TIL 1797: How do I connect LabQuest to a printer?
TIL 1751: How do I print LabQuest labs without an HP printer?
TIL 1706: Why can't the LabQuest print to a HP Deskjet D4160 printer?
TIL 1707: Why can't the LabQuest print to a HP Deskjet 6940 printer?
TIL 1775: LabQuest prints a blank page after each printed page

Created by: jmcbride on October 24 2007
Last updated by: jhopkins on December 04 2009