Non-Auto-ID sensor shows as "offline" when opening a file on LabQuest.
About this FAQ
Search FAQs
Support by Product
LabQuest:
This problem has been fixed in LabQuest App version 1.2 and newer, which is a free download at:
http://www.vernier.com/labquest/updates/
For LabQuest App versions prior to 1.2:
When a file saved by LabQuest App that uses non-autoID sensors is opened, the sensor will show up as "offline". The sensor must be re-selected from the sensor setup screen. Re-selecting the sensor will return sensor settings to defaults, so that any changes to data collection rate, for example, will have to be reset.
Saved files for older sensors that do not need to be reconfigured will be added to a future version of the LabQuest App.
Need more assistance?
Fill out our online support form or call us toll-free at 888.837.6437.