Tech Info Library

LabQuest Updater Fails with the message, "The USB THUMB DRIVE is not configured correctly."

About this FAQ

  • Created Apr 15, 2009
  • Updated Sep 30, 2011
  • Article #1984

Search FAQs

Support by Product

If the .lqu file is in a different folder than the "fw_pre" and "fw" folders, the updater will fail with the message:

The USB THUMB DRIVE is not configured correctly. Please download the updater again and retry the update.

The zip file was probably not unzipped correctly. Try the following steps:

1. Go back to the zip file for the update, and extract the files again.

2. Copy the folder to the USB drive intact, so that all the contents are in the original folder.

3. Retry the update with the newly extracted files.

4. If the update still fails, follow the detailed instructions at:
TIL 2493: What is the ideal way to prepare a USB thumb drive for updating LabQuest?

For additional LabQuest updater error messages, see:
http://www.vernier.com/labquest/updates/faqs.html

See also:
TIL 1782: My USB drive is not recognized by LabQuest. What can I do?
TIL 2370: My LabQuest keeps rebooting or is stuck on the LabQuest logo screen.

Need more assistance?

Fill out our online support form or call us toll-free at 1-888-VERNIER.

Get free experiments, innovative lab ideas, product announcements, software updates, workshop schedules, and resources for grants. Join our mailing list »
© 2013 Vernier Software & Technology, LLC. All rights reserved.
Set Your Location »