Vernier Tech Info Library TIL #2089

Question

Logger Pro Troubleshooting and FAQs

Answer

General Troubleshooting Tips (Try first)
Many issues you have can be solved in a few simple steps: TIL 2094: General Troubleshooting Tips for Vernier Products

System Requirements
TIL 1579: What are the system requirements for Logger Pro and Logger Lite?
TIL 1668: Will Logger Pro run in a 64-bit version of Windows XP, Vista, or 7?
TIL 265: Do you have Logger Pro for Linux?
TIL 1884: How do I use JAWS with Logger Pro?
TIL 469: Can I install Logger Pro 3 to run from a network location?
TIL 1071: Will Vernier products work in a thin client environment?

Installation Questions
TIL 1681: How can I install Logger Pro on several computers? Is there an MSI file or a silent installer?
TIL 1998: Why is the Logger Pro installer asking me for a password?
TIL 1885: How do I distribute Logger Pro to my students?
TIL 629: What is your site license policy?
TIL 1479: How should I prepare my Logger Pro installation before creating a disk image?
TIL 1871: The Logger Pro or Graphical Analysis installer generates an error about my Quicktime version being too new.

Installation Issues (Windows)
TIL 1998: Why is the Logger Pro installer asking me for a password?
TIL 1357: Logger Pro installer displays "Unhandled Exception"
TIL 1160: When installing software, I get the message: Incompatible version of the RPC stub?
TIL 1581: When trying to install Logger Pro or Graphical Analysis on my Windows computer, I get the error message -5003;0xb7.
TIL 1878: Why was QuickTime not installed on my Windows 2000 machine when I ran the Logger Pro 3.6 installer (or newer)?

Installation Issues (Mac)
TIL 1578: The Logger Pro OS X install fails with a message that "There were errors..."
TIL 2095: When I update Logger Pro on my Snow Leopard machine, there is no application in the Logger Pro folder.

Logger Pro Crashes
TIL 1393: Why does Logger Pro 3 crash right after it opens?
TIL 1963: Logger Pro 3.7 crashes when I update my LabPro OS.
TIL 2068: Logger Pro crashes after opening a qmbl file from LabQuest.
TIL 2068: Logger Pro crashes after opening a qmbl file from LabQuest.
TIL 1663: Logger Pro 3.5 crashes at launch on Mac OS X 10.3.9

Using Interfaces with Logger Pro
TIL 740: Logger Pro does not connect to the interface and reads "No Device Connected" in the toolbar.
TIL 1688: LabQuest Troubleshooting and FAQs
TIL 1613: LabPro Troubleshooting and FAQs
TIL 2113: The LED on my Go! device is not green. What does that mean?

Using Specific Sensors with Logger Pro
Extensive help and troubleshooting tips for each sensor is available on the individual sensor's page:
http://www.vernier.com/probes/index.html

Importing Data from Calculators into Logger Pro
TIL 1477: Why can't I import data from my TI-84 or TI-89?
TIL 2072: Why does the Import from TI Device in Logger Pro not show lists L₁ - L₆ as expected or show a square (□)?
TIL 2071: TI Connect and general calculator communications are not supported in 64-bit Windows.
TIL 1652: TI import doesn't work with a USB direct cable on a Mac with Logger Pro 3.5?

Video Analysis and QuickTime
General information and troubleshooting for performing video analysis is available:
TIL 1925: Logger Pro FAQs for video-related features

Conflicts with Other Software
TIL 1150: Conflicts between Graphical Analysis 3, Logger Pro 3, and TI Connect for Windows
TIL 776: Palm Desktop software blocks Logger Pro or Graphical Analysis from using the serial port.

Issues with Pre-Logger Pro version 3.5
If you are using a version of Logger Pro prior to version 3.5, information is available:
TIL 2091: Issues with older versions of Logger Pro (version 3.4 and older)

Tips and Tricks
TIL 2109: How can I make a persistent meter that reads the maximum reading in a run?
TIL 1466: How can I stop Logger Pro from connecting the dots in graphs?
Videos of Logger Pro in action are at: http://www.vernier.com/videos

Created by: aplank on October 28 2009
Last updated by: jhopkins on March 11 2010