Logger Pro Troubleshooting and FAQs

General Troubleshooting Tips (Try first)
Many issues you have can be solved in a few simple steps: TIL 2094: General Troubleshooting Tips for Vernier Products

System Requirements
TIL 1579: What are the system requirements for Logger Pro and Logger Lite?
TIL 1668: Will Logger Pro run in a 64-bit version of Windows XP, Vista, or 7?
TIL 2439: Is your software compatible with Mac OS X Lion (10.7)?
TIL 265: Do you have Logger Pro for Linux?
TIL 1884: How do I use JAWS with Logger Pro?
TIL 469: Can I install Logger Pro 3 to run from a network location?
TIL 1071: Will Vernier products work in a thin client environment?

Installation Questions
TIL 1681: How can I install Logger Pro on several computers? Is there an MSI file or a silent installer?
TIL 1998: Why is the Logger Pro installer asking me for a password?
TIL 1885: How do I distribute Logger Pro to my students?
TIL 629: What is your site license policy?
TIL 1479: How should I prepare my Logger Pro installation before creating a disk image?
TIL 1871: The Logger Pro installer generates an error about my Quicktime version being too new.
TIL 1989: My custom experiment files appear to be missing after installing newer versions of Logger Pro.

Installation Issues (Windows)
TIL 1998: Why is the Logger Pro installer asking me for a password?
TIL 1357: Logger Pro installer displays "Unhandled Exception"
TIL 1160: When installing software, I get the message: Incompatible version of the RPC stub?
TIL 1581: When trying to install Logger Pro or Graphical Analysis on my Windows computer, I get the error message -5003;0xb7.
TIL 1878: Why was QuickTime not installed on my Windows 2000 machine when I ran the Logger Pro 3.6 installer (or newer)?
TIL 2364: Common causes of problems with the silent installer
TIL 2246: Where does Logger Pro store experiment files?
TIL 2247: Where does Logger Pro install its sample video files on Windows?

Installation Issues (Mac)
TIL 1578: The Logger Pro OS X install fails with a message that "There were errors..."
TIL 2095: When I update Logger Pro on my Snow Leopard machine, there is no application in the Logger Pro folder.

Troubleshooting & Crashes
TIL 2196: Logger Pro shows only a white space where the graph should be.
TIL 1393: Why does Logger Pro 3 (or Logger Lite) crash right after it opens?
TIL 1963: Logger Pro 3.7 crashes when I update my LabPro OS.
TIL 2068: Logger Pro crashes after opening a qmbl file from LabQuest.
TIL 1663: Logger Pro 3.5 crashes at launch on Mac OS X 10.3.9
TIL 1848: Mac OS X: The Logger Pro or Logger Lite window is missing, but the menu bar is visible.
TIL 2198: Get message "The ordinal 18 could not be located in the dynamic link library VGPS_SDK.dll" after opening Logger Pro.

Using Interfaces with Logger Pro
TIL 740: Logger Pro does not connect to the interface and reads "No Device Connected" in the toolbar.
TIL 1688: LabQuest Troubleshooting and FAQs (Full List)
TIL 1613: LabPro Troubleshooting and FAQs
TIL 2113: The LED on my Go! device or LabQuest Mini is not green. What does that mean?
TIL 2341: How do I manually calibrate my sensor in Logger Pro?
TIL 2342: How do I store the calibration for my sensor using Logger Pro?

Using Specific Sensors with Logger Pro
Extensive help and troubleshooting tips for each sensor is available on the individual sensor's page:
http://www.vernier.com/probes/index.html

Importing Data from Calculators into Logger Pro
TIL 1477: Why can't I import data from my TI-84 or TI-89?
TIL 2072: Why does the Import from TI Device in Logger Pro not show lists L₁ - L₆ as expected or show a square (□)?
TIL 2071: Does TI Connect and Logger Pro calculator communications work on 64-bit Windows?
TIL 1652: TI import doesn't work with a USB direct cable on a Mac with Logger Pro 3.5?

Video Analysis and QuickTime
General information and troubleshooting for performing video analysis is available:
TIL 1925: Logger Pro FAQs for video-related features

Conflicts with Other Software
TIL 2499: When I attempt to download a cmbl file from a website all I see is a bunch of code.
TIL 1150: Conflicts between Graphical Analysis 3, Logger Pro 3, and TI Connect for Windows
TIL 776: Palm Desktop software blocks Logger Pro or Graphical Analysis from using the serial port.

Issues with Pre-Logger Pro version 3.5
If you are using a version of Logger Pro prior to version 3.5, information is available:
TIL 2091: Issues with older versions of Logger Pro (version 3.4 and older)

Tips and Tricks
TIL 2492: How do I export data from Logger Pro 3 to a spreadsheet program such as Excel or Google Docs?
TIL 2109: How can I make a persistent meter that reads the maximum reading in a run?
TIL 1466: How can I stop Logger Pro from connecting the dots in graphs?
TIL 1940: How do I set global preferences on Logger Pro in Windows?
TIL 2516: How do I combine sensor data collected in different data sets or runs into one data set?

Videos of Logger Pro in action are at: http://www.vernier.com/videos