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Vernier Software & Technology
Tech Info Library

Logger Pro Troubleshooting and FAQs

General Troubleshooting Tips (Try first)
Many issues can be solved in a few simple steps: TIL 2094: General Troubleshooting Tips for Vernier Products

System Requirements
TIL 1579: What are the system requirements for Logger Pro and Logger Lite?
TIL 1668: Will Logger Pro run in a 64-bit version of Windows XP, Vista, 7, or 8?
TIL 2439: Is your software compatible with Mac OS X 10.8 Mountain Lion?
TIL 2814: Does Logger Pro run on Windows RT? Does Logger Pro run on the Microsoft Surface?
TIL 2600: Does Logger Pro 3 support Windows tablets?
TIL 265: Do you have Logger Pro for Linux?
TIL 1884: How do I use a screen reader like JAWS with Logger Pro?
TIL 469: Can I install Logger Pro 3 to run from a server or network location?
TIL 1071: Will Logger Pro or Logger Lite work in a thin client environment?
TIL 2361: What is the minimum version of Logger Pro/Lite I can use with my hardware?
TIL 2264: Can I run Logger Pro in a different Language?
TIL 2990: What is the maximum number of points I can collect/what is the maximum number of sensors or interfaces I can use?

Installation Questions
TIL 1681: How can I install Logger Pro on several computers? Is there an MSI file or a silent installer?
TIL 1885: How do I distribute Logger Pro 3 to my students?
TIL 629: What is your site license policy?
TIL 3786: Why does the Logger Pro installer take so long to complete on Windows?
TIL 3670: Issues with the silent installer with Logger Pro 3.11 or newer on Windows 7
TIL 1479: How should I prepare my Logger Pro or other software installations before creating a disk image?
TIL 1871: The Logger Pro installer generates an error about my Quicktime version being too new.
TIL 1989: My custom experiment files appear to be missing after installing newer versions of Logger Pro.
TIL 2618: Can I install your software onto a USB drive?
TIL 2646: Why does Logger Pro installer for 3.8.5 or newer complain about "unknown publisher" when I attempt to install?
TIL 3174: Logger Pro installer has trouble during the extracting files step

Installation Issues (Windows)
TIL 3678: I am concerned that Logger Pro for Windows installs Quicktime. Is there an alternative?
TIL 3703: How do I install Logger Pro without installing QuickTime?
TIL 2501: Are the device drivers installed correctly? (For Windows with LabPro, original LabQuest and LabQuest Mini)
TIL 2851: Are the LabQuest 2 device drivers installed correctly?
TIL 1479: How should I prepare my Logger Pro or other software installations before creating a disk image?
TIL 1357: Logger Pro installer displays "Unhandled Exception"
TIL 1160: When installing software, I get the message: Incompatible version of the RPC stub?
TIL 1581: When trying to install Logger Pro or Graphical Analysis on my Windows computer, I get the error message -5003;0xb7.
TIL 1878: Why was QuickTime not installed on my Windows 2000 machine when I ran the Logger Pro 3.6 installer (or newer)?
TIL 2364: Common causes of problems with the silent installer
TIL 2246: Where does Logger Pro store experiment files?
TIL 2247: Where does Logger Pro install its sample video files on Windows?
TIL 2773: When installing Logger Pro, I get error 1152.
TIL 2705: How do I install a driver for LabQuest Viewer software to enable communication with LabQuest 2 via USB?
TIL 2822: When I attempt to reinstall Logger Pro, I get a 1316 error.
TIL 2821: I installed Logger Pro 3.8.6 (or newer) and do not see an option for Data Sharing.
TIL 2582: How do I install the Jungo WinDriver for LabPro, LabQuest, and LabQuest Mini manually?
TIL 3175: Logger Pro cannot find LabPro/LabQuest but the drivers look good.
TIL 3174: Logger Pro installer has trouble during the extracting files step
TIL 3371: Why does Windows complain that the device drivers aren't signed?

Installation Issues (Mac)
TIL 2912: Logger Pro Update for Mac fails with a message about not being able to find an older version.
TIL 1578: The Logger Pro OS X install fails with a message that "There were errors..."
TIL 2095: Mac: When I update Logger Pro, the Logger Pro 3 folder in Applications does not contain the application itself.
TIL 2898: Mac: How to recover from a bad datashare installation path?

Troubleshooting & Crashes
TIL 2196: Logger Pro shows only a white space where the graph should be.
TIL 2892: Windows: Logger Pro hangs/crashes when I start it or takes several minutes to come up.
TIL 1393: Why does Logger Pro 3 (or Logger Lite) crash right after it opens?
TIL 1963: Logger Pro 3.7 crashes when I update my LabPro OS.
TIL 2068: Logger Pro crashes after opening a qmbl file from LabQuest.
TIL 1663: Logger Pro 3.5 crashes at launch on Mac OS X 10.3.9
TIL 1848: When using Mac OS X, why is the Logger Pro or Logger Lite window is missing, but the menu bar is visible.
TIL 2198: Get message "The ordinal 18 could not be located in the dynamic link library VGPS_SDK.dll" after opening Logger Pro.
TIL 2686: Files with cosine squared, gaussian or normalized gaussian fits fail in Logger Pro 3.8.4 and earlier
TIL 2687: Logger Pro asserts or crashes with a message that the file is corrupted.
TIL 3070: Logger Pro crashes when using the DCU and a Photogate.
TIL 3216: Why does Logger Pro hang with a LabQuest 2 when I close a second copy of LP?
TIL 3161: Logger Pro won't launch or crashes or hangs when you attempt to start. (advanced)
TIL 3795: Logger Pro won't launch (common only in Quebec).

Using Interfaces with Logger Pro
TIL 740: Logger Pro does not connect to the interface and reads "No Device Connected" in the toolbar.
TIL 3264: Do Go Wireless products work with computers?
TIL 3276: How do I configure the data-collect software to use an older sensor that does not Auto-ID?
TIL 2694: LabQuest 2 FAQs
TIL 1688: Original LabQuest Troubleshooting and FAQs (Full List)
TIL 1613: LabPro Troubleshooting and FAQs
TIL 2113: The LED on my Go! device or LabQuest Mini is not green. What does that mean?
TIL 1732: SensorDAQ Troubleshooting and FAQ
TIL 2341: How do I calibrate a sensor in Logger Pro?
TIL 2342: How do I store the calibration for my sensor using Logger Pro?
TIL 2913: Can I get data from multiple LabQuest files into a single Logger Pro file?
TIL 3690: Why does my DIY LabQuest project no longer recognize my LabQuest or LabQuest Mini?

Using Specific Sensors with Logger Pro
Extensive help and troubleshooting tips for each sensor is available on the individual sensor's web page: http://www.vernier.com/probes/index.html

Importing Data from Calculators into Logger Pro
TIL 1477: Why can't I import data from my TI-84 or TI-89?
TIL 2072: Why does the Import from TI Device in Logger Pro not show lists L1 - L6 as expected or show a square (□)?
TIL 2071: Does TI Connect and Logger Pro calculator communications work on 64-bit Windows?
TIL 1652: TI import doesn't work with a USB direct cable on a Mac with Logger Pro 3.5?
TIL 2742: I can't import data from my TI-84 or TI-89 via the mini USB cable on Windows 8.

Video Analysis and QuickTime
General information and troubleshooting for performing video analysis is available:
TIL 1925: Logger Pro FAQs for video-related features
TIL 2058: Why are the menu options, "Movie, Video Capture, and Gel Analysis" grayed out in the Insert menu of Logger Pro?
TIL 3225: Logger Pro can't find QuickTime even after I've reinstalled it.

Conflicts with Other Software
TIL 2499: When I attempt to download a cmbl file from a website all I see is a bunch of code.
TIL 1150: Conflicts between Graphical Analysis 3, Logger Pro 3, and TI Connect for Windows
TIL 776: Palm Desktop software blocks Logger Pro or Graphical Analysis from using the serial port.

Issues with Pre-Logger Pro version 3.5
If you are using a version of Logger Pro prior to version 3.5, information is available:
TIL 2091: Issues with older versions of Logger Pro (version 3.4 and older)

Tips and Tricks
TIL 2818: How do I use the Data Sharing feature of Logger Pro to send data to iPad, Chromebook, and other mobile devices?
TIL 3022: How do I delete data points in Logger Pro or LabQuest App?
TIL 2492: How do I export data from Logger Pro 3 to a spreadsheet program such as Excel or Google Docs?
TIL 2109: How can I make a persistent meter that reads the maximum reading in a run?
TIL 1940: How do I set global preferences on Logger Pro in Windows?
TIL 2516: How do I combine sensor data collected in different data sets or runs into one data set?
TIL 2653: Can I open data files, such as Logger Pro or LabQuest files, in Graphical Analysis for iPad?
TIL 2690: How can data from multiple Garmin tracks be plotted on one Google Map?
TIL 2698: Why does my data table have holes (empty cells) in it?
TIL 1200: How can I improve the appearance of graphs from Logger Pro when pasted into a word processor?
TIL 3280: Which Braille Embossers does Logger Pro Support?

Videos of Logger Pro in action are at http://www.vernier.com/videos

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