Logger Pro Troubleshooting and FAQs

General Troubleshooting Tips (Try first)
Many issues you have can be solved in a few simple steps: TIL 2094: General Troubleshooting Tips for Vernier Products

System Requirements
TIL 1579: What are the system requirements for Logger Pro and Logger Lite?
TIL 1668: Will Logger Pro run in a 64-bit version of Windows XP, Vista, or 7?
TIL 2439: Is your software compatible with Mac OS X 10.8 Mountain Lion?
TIL 2814: Does Logger Pro run on Windows RT? Does Logger Pro run on the Microsoft Surface?
TIL 2600: Does Logger Pro 3 support Windows tablets?
TIL 265: Do you have Logger Pro for Linux?
TIL 1884: How do I use a screen reader like Window Eyes or JAWS with Logger Pro?
TIL 469: Can I install Logger Pro 3 to run from a server or network location?
TIL 1071: Will Logger Pro or Logger Lite work in a thin client environment?
TIL 2264: Can I run Logger Pro in a different Language?
TIL 2990: What is the maximum number of points I can collect/what is the maximum number of sensors or interfaces I can use?

Installation Questions
TIL 1681: How can I install Logger Pro on several computers? Is there an MSI file or a silent installer?
TIL 2820: Logger Pro silent installer prompts for a password when run interactively
TIL 1998: Why is the Logger Pro installer asking me for a password?
TIL 1885: How do I distribute Logger Pro 3 to my students?
TIL 629: What is your site license policy?
TIL 1479: How should I prepare my Logger Pro installation before creating a disk image?
TIL 1871: The Logger Pro installer generates an error about my Quicktime version being too new.
TIL 1989: My custom experiment files appear to be missing after installing newer versions of Logger Pro.
TIL 2618: Can I install your software onto a USB drive?
TIL 2646: Why does Logger Pro installer for 3.8.5 complain about "unknown publisher" when I attempt to install?

Installation Issues (Windows)
TIL 1998: Why is the Logger Pro installer asking me for a password?
TIL 2501: Are the device drivers installed correctly? (For Windows with LabPro, original LabQuest and LabQuest Mini)
TIL 2851: Are the LabQuest 2 device drivers installed correctly?
TIL 1479: How should I prepare my Logger Pro installation before creating a disk image?
TIL 1357: Logger Pro installer displays "Unhandled Exception"
TIL 1160: When installing software, I get the message: Incompatible version of the RPC stub?
TIL 1581: When trying to install Logger Pro or Graphical Analysis on my Windows computer, I get the error message -5003;0xb7.
TIL 1878: Why was QuickTime not installed on my Windows 2000 machine when I ran the Logger Pro 3.6 installer (or newer)?
TIL 2364: Common causes of problems with the silent installer
TIL 2246: Where does Logger Pro store experiment files?
TIL 2247: Where does Logger Pro install its sample video files on Windows?
TIL 2773: When installing Logger Pro, I get error 1152.
TIL 2705: How do I install a driver for LabQuest Viewer software to enable communication with LabQuest 2 via USB?
TIL 2822: When I attempt to reinstall Logger Pro, I get a 1316 error
TIL 2821: I installed Logger Pro 3.8.6 (or newer) and do not see an option for Data Sharing. Why?

Installation Issues (Mac)
TIL 2912: Logger Pro Update for Mac fails with a message about not being able to find an older version.
TIL 1578: The Logger Pro OS X install fails with a message that "There were errors..."
TIL 2095: Mac: When I update Logger Pro, the Logger Pro 3 folder in Applications does not contain the application itself.
TIL 2898: Mac: How to recover from a bad datashare installation path

Troubleshooting & Crashes
TIL 2196: Logger Pro shows only a white space where the graph should be.
TIL 2892: Windows: Logger Pro hangs/crashes when I start it or takes several minutes to come up.
TIL 1393: Why does Logger Pro 3 (or Logger Lite) crash right after it opens?
TIL 1963: Logger Pro 3.7 crashes when I update my LabPro OS.
TIL 2068: Logger Pro crashes after opening a qmbl file from LabQuest.
TIL 1663: Logger Pro 3.5 crashes at launch on Mac OS X 10.3.9
TIL 1848: Mac OS X: The Logger Pro or Logger Lite window is missing, but the menu bar is visible.
TIL 2198: Get message "The ordinal 18 could not be located in the dynamic link library VGPS_SDK.dll" after opening Logger Pro.
TIL 2686: Files with cosine squared, gaussian or normalized gaussian fits fail in Logger Pro 3.8.4 and earlier
TIL 2687: Logger Pro asserts or crashes with a message that the file is corrupted.

Using Interfaces with Logger Pro
TIL 740: Logger Pro does not connect to the interface and reads "No Device Connected" in the toolbar.
TIL 1688: Original LabQuest Troubleshooting and FAQs (Full List)
TIL 1613: LabPro Troubleshooting and FAQs
TIL 2113: The LED on my Go! device or LabQuest Mini is not green. What does that mean?
TIL 2341: How do I manually calibrate my sensor in Logger Pro?
TIL 2342: How do I store the calibration for my sensor using Logger Pro?
TIL 2913: Can I get data from multiple LabQuest files into a single Logger Pro file?

Using Specific Sensors with Logger Pro
Extensive help and troubleshooting tips for each sensor is available on the individual sensor's page:
http://www.vernier.com/probes/index.html

Importing Data from Calculators into Logger Pro
TIL 1477: Why can't I import data from my TI-84 or TI-89?
TIL 2072: Why does the Import from TI Device in Logger Pro not show lists L₁ - L₆ as expected or show a square (□)?
TIL 2071: Does TI Connect and Logger Pro calculator communications work on 64-bit Windows?
TIL 1652: TI import doesn't work with a USB direct cable on a Mac with Logger Pro 3.5?
TIL 2742: I can't import data from my TI-84 or TI-89 via the mini USB cable on Windows 8.

Video Analysis and QuickTime
General information and troubleshooting for performing video analysis is available:
TIL 1925: Logger Pro FAQs for video-related features

Conflicts with Other Software
TIL 2499: When I attempt to download a cmbl file from a website all I see is a bunch of code.
TIL 1150: Conflicts between Graphical Analysis 3, Logger Pro 3, and TI Connect for Windows
TIL 776: Palm Desktop software blocks Logger Pro or Graphical Analysis from using the serial port.

Issues with Pre-Logger Pro version 3.5
If you are using a version of Logger Pro prior to version 3.5, information is available:
TIL 2091: Issues with older versions of Logger Pro (version 3.4 and older)

Tips and Tricks
TIL 2818: How do I use the Data Sharing feature of Logger Pro with iPad and other mobile devices?
TIL 2492: How do I export data from Logger Pro 3 to a spreadsheet program such as Excel or Google Docs?
TIL 2109: How can I make a persistent meter that reads the maximum reading in a run?
TIL 1940: How do I set global preferences on Logger Pro in Windows?
TIL 2516: How do I combine sensor data collected in different data sets or runs into one data set?
TIL 2653: Can I open data files, such as Logger Pro or LabQuest files, in Graphical Analysis for iPad?
TIL 2690: How can data from multiple Garmin tracks be plotted on one Google Map?
TIL 2698: Why does my data table have holes (empty cells) in it?

Videos of Logger Pro in action are at: http://www.vernier.com/videos