(Windows) Logger Pro 3 shows "No Device Connected" when I connect my interface. How do I reinstall?
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The most common problem with Logger Pro on a Windows computer is caused by an issue with how the drivers were installed. Common cases for this are a recent Windows upgrade, or using a modified installer that fails to install the drivers. (We strongly recommend that you do not modify the the Logger Pro installer TIL 1681: How can I install Logger Pro on several computers? Is there an MSI file or a silent installer?.) To solve this problem, you must uninstall and re-install Logger Pro. You will need to be logged in as an administrator.
To uninstall Logger Pro 3 for Windows 7/Vista:
1. Choose Uninstall a Program or Programs and Features
2. Find Logger Pro 3 in the list
3. Choose Uninstall


To uninstall Logger Pro 3 for Windows XP:
1. Choose Add or Remove Programs from the Control Panel
2. Click on Logger Pro 3
3. Click the Remove button


Next, install Logger Pro 3 from an installer of the most recent version. Contact Vernier tech support for details.
http://www.vernier.com/products/software/lp/
Also note that Logger Pro 3 must be installed locally, and not over a network. This is the only way for Logger Pro 3 to have access to the needed drivers.
See: TIL 469: Can I install Logger Pro 3 to run from a network location?
Need more assistance?
Fill out our online support form or call us toll-free at 888.837.6437.