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LabQuest does not connect to computer or see a USB thumb drive.

About this FAQ

  • Created Sep 23, 2010
  • Updated Apr 15, 2011
  • Article #2263

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Original LabQuest
This information pertains to the original LabQuest.
If you have LabQuest 2, see LabQuest 2 FAQs and Troubleshooting

If a LabQuest is not recognized by a computer that can see a different LabQuest, or if the unit fails to recognize a USB thumb drive, the circuit board in the LabQuest that controls both USB ports may be broken.

In this case, please contact Vernier technical support for a repair authorization.

See also:
TIL 1782: My USB drive is not recognized by LabQuest. What can I do?

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