Tech Info Library

Updating LabQuest to version 1.5 via an SD Card fails.

About this FAQ

  • Created Mar 24, 2011
  • Updated Jun 10, 2011
  • Article #2371

Search FAQs

Product Support FAQs
Original LabQuest
This information pertains to the original LabQuest.
If you have LabQuest 2, see LabQuest 2 FAQs and Troubleshooting

This is a known issue when updating to LabQuest version 1.5. This issue has been fixed in versions 1.5.1 and newer. Download the most recent version for free at

If you've already started the update with an SD card, it will update some parts of the LabQuest, then get stuck in a reboot cycle. The solution is to use a USB drive, copy the SD card over to the USB drive with the same files/folder locations as were on the SD card. The LabQuest will recover automatically on the next reboot.

TIL 2370: My LabQuest keeps rebooting or is stuck on the LabQuest logo screen.

Need more assistance?

Fill out our online support form or call us toll-free at 1-888-VERNIER.

Get free experiments, innovative lab ideas, product announcements, software updates, workshop schedule, and grant resources. Join our mailing list »
© 2015 Vernier Software & Technology, LLC. All rights reserved.
Prices shown are valid only for United States. Change Location »