LabQuest Viewer Troubleshooting and FAQs

LabQuest Viewer, order code LQ-VIEW, $49

System Requirements
TIL 2666: What are the system requirements for the LabQuest Viewer?
TIL 2971: How do I enable a USB Connection to the LabQuest Viewer?

General Troubleshooting Steps
If LabQuest Viewer is not able to connect to the LabQuest or shows a blank list of devices in the setup screen, try these steps:

1.Make sure the LabQuest is on the same network as the computer. Depending on how your network is configured, devices on one WiFi network may not be allowed to communicate with devices on another network.

2.Verify that LabQuest Viewer is enabled on the LabQuest. Tap
     Home / Connections / LabQuest Viewer
Make sure the Viewer is set to "On".

3. Try manually entering the LabQuest IP address into the Viewer software.
     a. Tap the WiFi icon on the LabQuest toolbar.
     b. On the computer, check "Specify" in the LabQuest Viewer setup window.
     c. Enter the IP address of the LabQuest you want to see.
If manually entering the IP address works, your network is probably blocking Bonjour traffic.

4.If the WiFi network connection does not work, you may want to check "Enable Viewer over USB". If the LabQuest is connected to the computer with the included USB cable, the connection is very reliable and does not depend on any network settings. Note that in order to use this LabQuest with Logger Pro, you will need to disable this option.

Related Information
TIL 2644: Windows: LabQuest Viewer crashes when I try to launch it.
TIL 2638: My Windows XP computer fails to install a driver when using LabQuest Viewer software with a LabQuest 2 via USB connection.
TIL 2662: What is the difference between the LabQuest Emulator and the LabQuest Viewer?
TIL 2705: How do I install a driver for LabQuest Viewer software to enable communication with LabQuest 2 via USB?
TIL 2926: How do I use LabQuest's IP over USB connection for LabQuest Viewer on a Mac with Mac OS X 10.6?

For questions regarding the LabQuest Emulator, please see TIL 2462: LabQuest Emulator Troubleshooting and FAQs.