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Vernier Software & Technology
Tech Info Library

LabQuest 2 FAQs

LabQuest 2
This information pertains to LabQuest 2.
If you have an original LabQuest, see Original LabQuest Troubleshooting and FAQs (Full List)

LabQuest 2, order code LABQ2, $329
User manual: http://www2.vernier.com/manuals/labquest2_user_manual.pdf

Top FAQs
Software updates are available at: http://www.vernier.com/support/updates/labquest/labq2/
TIL 2766: LabQuest 2 screen is unresponsive or acts like I am tapping on the wrong spot.
TIL 3355: I have trouble getting my LabQuest 2 to turn on/start up.
TIL 2669: Networking for LabQuest 2 FAQ and Troubleshooting
TIL 2968: Why won't my Motion Detector (or other digital sensor) plug into the channels of my LabQuest 2?
TIL 2725: How do I set up LabQuest 2 and Graphical Analysis for iOS or Android to work together?
TIL 3805: My temperature sensor reads 80C at room temperature on a LabQuest 2.

Product Overview
TIL 2803: Where can I find LabQuest 2 Release Notes?
TIL 2013: What are the advantages of using LabQuest with a computer versus as a standalone device?
TIL 1771: Will LabQuest work with the Wireless Dynamics Sensor System?
TIL 1662: What are the specifications of LabQuest's internal temperature sensor?
TIL 2011: Does LabQuest replace LabPro?
TIL 2676: How does LabQuest 2 compare to the original LabQuest?
TIL 1772: Is the LabQuest screen bright enough for outdoor use?
TIL 1675: How do LabQuest Curve fits work?
TIL 1898: Do Ocean Optics USB4000 (UV-VIS and VIS-NIR) Spectrometers Work with LabQuest?
TIL 1808: What languages are supported in the LabQuest application?
TIL 1851: How do I project the LabQuest screen?
TIL 2045: Does the LabQuest contain any latex?
TIL 3085: How do I know if my LabQuest 2 will work with Go Wireless devices?
TIL 3666: What is the Print to File feature in LabQuest 2?

Battery and Power
TIL 2741: LabQuest 2 Battery Troubleshooting and FAQs
TIL 3355: I have trouble getting my LabQuest 2 to turn on/start up.
TIL 2634: Will my LabQuest Charging Station also work with the LabQuest 2 and LabQuest Stream?
TIL 3215: My LabQuest 2 won't charge the battery or says the battery is bad when it's not.
TIL 2692: My brand new LabQuest 2 battery doesn't work.
TIL 2763: What does the battery icon on my LabQuest 2 mean?
TIL 2658: Will LabQuest 2 with Lab Armor installed fit into the charging station slot?
TIL 685: How can I provide power for my interface when used in the field for long-term data collection?
TIL 1770: Do you have a LabQuest interface multi-unit charging station?
TIL 2636: What does the power button do on LabQuest 2?
TIL 2707: Why does my LabQuest 2 unit restart after selecting Shutdown?
TIL 3023: The battery on my LabQuest 2 is swollen.

Projecting your LabQuest 2 screen
TIL 1851: How do I project the LabQuest screen?
TIL 2661: LabQuest Viewer Computer Software Troubleshooting and FAQs
TIL 2633: Will the Vernier Emulator work with LabQuest 2?

Using the LabQuest 2 Email Feature
TIL 2643: How do I set up LabQuest 2 to email data with a Gmail account?
TIL 2689: When setting up LabQuest 2 for Gmail/Google Apps, I get an error 77
TIL 2784: I can't set up my LabQuest 2 email settings without a User and Password.
TIL 3076: I get an error message about Diffie-Hellman prime when I try to send an e-mail from LabQuest 2.

Using LabQuest with Connected Science System http://www.vernier.com/support/connected-science-system
TIL 2675: Connected Science System FAQ and Troubleshooting
TIL 2670: Graphical Analysis for iOS FAQ and Troubleshooting
TIL 2726: How do I set up LabQuest 2 for Data Sharing?
TIL 2816: In the LabQuest network configuration dialog I don't see the checkbox to enable the WiFi radio.
TIL 2669: Networking for LabQuest 2 FAQ and Troubleshooting
TIL 2625: Can I use my Vernier "wired" sensors with iPad, Chromebooks, Android tablets, or other mobile devices?
TIL 2725: How do I set up LabQuest 2 and Graphical Analysis for iOS or Android to work together?
TIL 2932: LabQuest: I do not see my network SSID in the Network Configuration list.
TIL 3004: How do I deter student access to network and connections settings in LabQuest 2?
TIL 3011: Why are there no gears on the LabQuest 2 Connections screen?
TIL 2650: Can Logger Pro send data from a computer to iPads, Chromebooks, and tablets?
TIL 2699: How do I set up a LabQuest-generated network on LabQuest 2?
TIL 3261: LabQuest 2 does not remember login credentials for a hidden Wi-Fi network.
TIL 2705: How do I install a driver for LabQuest Viewer software to enable communication with LabQuest 2 via USB?
TIL 3807: Will LabQuest 2 work on a 5 GHz-only network?
TIL 3997: LabQuest 2 will not connect to other devices on a guest network.

Using LabQuest as a Standalone Device
TIL 2766: LabQuest 2 screen is unresponsive or acts like I am tapping on the wrong spot.
TIL 1782: My USB drive is not recognized by LabQuest. What can I do?
TIL 1703: How do I get my own labs on my LabQuest?
TIL 2891: LabQuest 2 does not see internal accelerometers.
TIL 2415: How can I get more Vernier lab instructions on my LabQuest?
TIL 2737: LabQuest 2: Readings from my Vernier Microphone are very noisy.
TIL 2911: Where is the accelerometer located inside the LabQuest 2?
TIL 2738: The internal microphone on LabQuest 2 does not collect data at the expected rate.
TIL 2939: Can I make a template for data collection on LabQuest?
TIL 3022: How do I delete data points in Logger Pro or LabQuest App?
TIL 3442: When collecting data on LabQuest 2 at very slow data rates from Go! Devices, data collection ends before it should.

LabQuest and GPS
TIL 2802: How do I map data collected on a LabQuest or LabQuest 2?
TIL 2769: My LabQuest 2 GPS does not find satellites.
TIL 1941: What datum is used by Vernier GPS and LabQuest 2 GPS?
TIL 1937: My Vernier GPS or LabQuest 2 GPS shows a lot of scatter when it is at rest.

LabQuest Internal Sensors
TIL 2014: Can I use LabQuest's internal temperature and microphone sensors when connected to the computer?
TIL 2819: My LabQuest 2 internal temperature sensor reads 79.3 C all the time.
TIL 2982: Why can't I collect with the LQ2 internal microphone on Linux?
TIL 2891: LabQuest 2 does not see internal accelerometers.
TIL 2738: The internal microphone on LabQuest 2 does not collect data at the expected rate.
TIL 1662: What are the specifications of LabQuest's internal temperature sensor?
TIL 2911: Where is the accelerometer located inside the LabQuest 2?
TIL 2274: How can I generate a clean sine wave output from a LabQuest?
TIL 3819: What is the difference between the microphone built into the LabQuest 2 and the MCA-BTA microphone?

Using LabQuest with a Computer and Logger Pro
TIL 3301: How do I move data from a LabQuest to a computer?
TIL 2688: How do I transfer LabQuest data to Google Drive for use as a spreadsheet?
TIL 1785: LabQuest won't connect to Logger Pro.
TIL 2638: My Windows computer fails to install a driver when using LabQuest Viewer software with a LabQuest 2 via USB connection.
TIL 2851: Are the LabQuest 2 device drivers installed correctly?
TIL 1995: Calculated columns in Logger Pro do not all transfer to LabQuest.
TIL 2203: Using the LabQuest Browser in Logger Pro reports "Error communicating with LabQuest: 1. Cannot browse device." and disconnects
TIL 2650: Can Logger Pro send data from a computer to iPads, Chromebooks, and tablets?
TIL 1801: Can I play audio files recorded with a LabQuest in Logger Pro?

Freezing/Crashing
TIL 3355: I have trouble getting my LabQuest 2 to turn on/start up.
TIL 2766: LabQuest 2 screen is unresponsive or acts like I am tapping on the wrong spot.
TIL 3074: LabQuest software corruption recovery instructions
TIL 3062: LabQuest 2 freezes at random intervals.
TIL 3031: LabQuest 2 screen flashes white, and then black, when I turn it on.
TIL 3077: My LabQuest 2 gets stuck while booting and does not make it past the logo screen.
TIL 2922: My LabQuest 2 locks up or is not identified when connected to a SpectroVis Plus.

Printing
TIL 1659: Which printers are supported in LabQuest?
TIL 3666: What is the Print to File feature in LabQuest 2?
TIL 3657: LabQuest Printer Configuration (advanced)
TIL 1797: How do I connect LabQuest to a printer?
TIL 2219: While printing from LabQuest, why do I get a Printing Failed error?
TIL 1751: How do I print LabQuest labs without an HP printer?
TIL 2215: Why can't LabQuest print to the HP Officejet Pro 8000 printer?
TIL 2269: Why are some of my LabQuests not able to print to the same printer?
TIL 2315: Why are axis titles and numerical increments missing from a LabQuest graph print?
TIL 2563: Does LabQuest print to the HP LaserJet P1606dn?
TIL 2559: Will LabQuest print to the HP LaserJet P2035/P2035n?
TIL 2923: Can LabQuest print to the USB port on an Apple AirPort router?

Hardware Problems
TIL 1950: I broke the screen on my LabQuest. Can it be repaired?
TIL 2425: My LabQuest unit got very wet, and now it won't turn on. What can I do?

Sensor Problems
TIL 2968: Why won't my Motion Detector (or other digital sensor) plug into the channels of my LabQuest 2?
TIL 2254: LabQuest: How can I manually set up a sensor that does not auto-ID?
TIL 1800: Why doesn't my LabQuest unit recognize auto-ID sensors?
TIL 2679: LabQuest 2 error message: Could not open audio device for playback.
TIL 3338: LabQuest Sensor Setup doesn't list any channels
TIL 3712: Digital sensor does not automatically identify when connected to LabQuest 2 after using the DCU.

Updating LabQuest
Free updates are available at: http://www.vernier.com/labquest/updates/
TIL 2956: How do I update the LabQuest software?
TIL 2808: I get the error "encountered a problem reprogramming the data acquisition (DAQ)" when updating LabQuest 2
TIL 2829: How do I get my LabQuest 2 Periodic_Table_Data file to update?
TIL 1782: My USB drive is not recognized by LabQuest. What can I do?
TIL 2981: What do I do if my LabQuest 2 update fails to reprogram the fuel gauge?
TIL 2803: Where can I find LabQuest 2 Release Notes?
TIL 3580: How do I reset the LabQuest 2 defaults when installing an update?

Care and Maintenance
TIL 3031: LabQuest 2 screen flashes white, and then black, when I turn it on.
TIL 2018: What is the best way to store LabQuest units over summer vacation?
TIL 745: Do you know of a good case for carrying LabQuests, LabPros, calculators, and/or sensors?
TIL 2261: How do I delete the data files that my students save to the LabQuest?
TIL 3004: How do I deter student access to network and connections settings in LabQuest 2?
TIL 3913: When I press the buttons on my LabQuest 2, they make noise

Technical Specifications
Maximum sampling rate:
1 sensor - 100,000 samples/second (0.02 seconds max)
2 or more sensors - 10,000 samples/second (0.21 seconds max)

Minimum sampling rate:
0.00125 samples/second (800 s/sample)

Maximum samples (standalone):
1 sensor - 2000 samples @ 20K - 100K samples/second
1 sensor - 14,000 - 21,000 samples @ <= 10K samples/s 2 or more sensors - 12,000 - 14,000 samples @ <= 10K samples/s (Highest number of samples is for the very first collection after starting LabQuest. The smaller number of samples depends on the number of previous collections and stored runs during the LabQuest session.)

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