LabQuest 2 FAQs and Troubleshooting

This information pertains to LabQuest 2.
If you have an original LabQuest, see Original LabQuest Troubleshooting and FAQs (Full List)

LabQuest 2, order code LABQ2, $329
User manual: http://www2.vernier.com/manuals/labquest2_user_manual.pdf

Product Overview
TIL 2676: How does the original LabQuest compare to LabQuest 2?
TIL 2803: Where can I find LabQuest 2 Release Notes?
TIL 2013: What are the advantages of using LabQuest with a computer versus as a stand-alone device?
TIL 2011: Does LabQuest replace LabPro?
TIL 1772: Is the LabQuest screen bright enough for outdoor use?
TIL 1662: What are the specifications of LabQuest's internal temperature sensor?
TIL 2014: Can I use LabQuest's internal temperature and microphone sensors when connected to the computer?
TIL 1851: How do I project the LabQuest screen?
TIL 1898: Do Ocean Optics USB4000 (UV-VIS and VIS-NIR) Spectrometers Work with LabQuest?
TIL 1771: Will LabQuest work with the Wireless Dynamics Sensor System?
TIL 2688: How do I transfer LabQuest data to Google Sheets?
TIL 1808: What languages are supported in the LabQuest application?
TIL 2045: Does the LabQuest contain any latex?
TIL 2984: What do I do if my LabQuest 2.2 update fails to install the DAQ Firmware?

Care and Maintenance
TIL 2018: What is the best way to store LabQuest units over summer vacation?
TIL 745: Do you know of a good case for carrying LabQuests, LabPros, calculators, and/or sensors?
TIL 2261: How do I delete the data files that my students save to the LabQuest?

Battery and Power
TIL 2741: LabQuest 2 Battery Troubleshooting and FAQs
TIL 2692: My brand new LabQuest 2 battery doesn't work.
TIL 2763: What does the battery icon on my LabQuest 2 mean?
TIL 1770: Do you have a LabQuest multi-unit charging station?
TIL 2658: Will LabQuest 2 with Lab Armor installed fit into the charging station slot?
TIL 685: How can I provide power for my interface when used in the field for long-term data collection?
TIL 2544: LabQuest will not turn off.
TIL 2634: Will my LabQuest Charging Station also work with the LabQuest 2?
TIL 2927: My LabQuest 2 device is stuck in a loop and will not boot.
TIL 2929: When I try to turn on my LabQuest 2 device, it turns back off.

Updating LabQuest
Free updates are available at:
http://www.vernier.com/labquest/updates/
TIL 2956: How do I update the LabQuest software?
TIL 1782: My USB drive is not recognized by LabQuest. What can I do?
TIL 2808: Get message "The update encountered a problem reprogramming the DAQ." while applying the update to LabQuest 2
TIL 2829: How do I get my LabQuest 2 Periodic_Table_Data file to update?
TIL 2803: Where can I find LabQuest 2 Release Notes?

Using LabQuest with Connected Science System
http://www.vernier.com/support/connected-science-system
TIL 2669: Networking for LabQuest 2 FAQ and Troubleshooting
TIL 2675: Connected Science System FAQ and Troubleshooting
TIL 2670: Graphical Analysis for iPad FAQ and Troubleshooting
TIL 2661: LabQuest Viewer Troubleshooting and FAQs
TIL 2643: How do I set up LabQuest 2 to email data with a Gmail account?
TIL 2689: When setting up LabQuest 2 for Gmail/Google Apps, I get an error.
TIL 2784: I can't set up my LabQuest 2 email settings without a User and Password.
TIL 2633: Will the Vernier Emulator work with LabQuest 2?
TIL 2625: Can I connect my Vernier sensor directly to iPad or another mobile device?
TIL 2726: How do I set up LabQuest 2 for Data Sharing?
TIL 2725: How do I use LabQuest 2 with Graphical Analysis for iPad?
TIL 2816: In the LabQuest network configuration dialog I don't see the checkbox to enable the WiFi radio.
TIL 2932: LabQuest: I do not see my network SSID in the Network Configuration list.

Using LabQuest with a Computer and Logger Pro
TIL 1785: LabQuest won't connect to Logger Pro.
TIL 2851: Are the LabQuest 2 device drivers installed correctly?
TIL 1995: Calculated columns in Logger Pro do not all transfer to LabQuest.
TIL 1684: LabQuest with lots of data won't connect to a computer.
TIL 2203: Using the LabQuest Browser in Logger Pro reports "Error communicating with LabQuest: 1. Cannot browse device." and disconnects
TIL 2638: My Windows XP computer fails to install a driver when using LabQuest Viewer software with a LabQuest 2 via USB connection.
TIL 2650: Is Logger Pro integrated with Vernier Data Share or Graphical Analysis for iPad?

Using LabQuest as a Standalone Device
TIL 2766: LabQuest 2 screen is unresponsive or acts like I am tapping on the wrong spot.
TIL 1782: My USB drive is not recognized by LabQuest. What can I do?
TIL 1703: How do I get my own labs on my LabQuest?
TIL 2415: How can I get more Vernier lab instructions on my LabQuest?
TIL 2738: The internal microphone on LabQuest 2 does not collect data at the expected rate.
TIL 2737: LabQuest 2: Readings from my Vernier Microphone are very noisy.
TIL 2891: LabQuest 2 does not see internal accelerometers.
TIL 2911: Where is the accelerometer located inside the LabQuest 2?
TIL 2939: Can I make a template for data collection on LabQuest?

LabQuest and GPS
TIL 2802: How do I map data collected on a LabQuest or LabQuest 2?
TIL 2769: My LabQuest 2 GPS does not find satellites.
TIL 1941: What datum is used by Vernier GPS and LabQuest 2 GPS?
TIL 1937: My Vernier GPS or LabQuest 2 GPS shows a lot of scatter when it is at rest.

Freezing/Crashing
TIL 1776: My original LabQuest screen is unresponsive or acts like I am tapping on the wrong spot.
TIL 1777: How do I reboot or reset a LabQuest?
TIL 2927: My LabQuest 2 device is stuck in a loop and will not boot.
TIL 2929: When I try to turn on my LabQuest 2 device, it turns back off.

Hardware Problems
TIL 1795: LabQuest hardkeys (buttons) do not respond.
TIL 1950: I broke the screen on my LabQuest. Can it be repaired?
TIL 2425: My LabQuest unit got very wet, and now it won't turn on. What can I do?
TIL 2705: How do I install a driver for LabQuest Viewer software to enable communication with LabQuest 2 via USB?

Sensor Problems
TIL 1800: Why doesn't my LabQuest unit recognize auto-ID sensors?
TIL 2254: LabQuest: How can I manually set up a sensor that does not auto-ID?
TIL 2679: LabQuest 2 error message: Could not open audio device for playback.

Printing
TIL 1659: Which printers are supported in LabQuest?
TIL 1797: How do I connect LabQuest to a printer?
TIL 2219: While printing from LabQuest, why do I get a Printing Failed error?
TIL 1751: How do I print LabQuest labs without an HP printer?
TIL 1706: Why can't the LabQuest print to a HP Deskjet D4160 printer?
TIL 1707: Why can't the LabQuest print to a HP Deskjet 6940 printer?
TIL 2215: Why can't LabQuest print to the HP Officejet Pro 8000 printer?
TIL 1775: LabQuest prints a blank page after each printed page
TIL 2269: Why are some of my LabQuests not able to print to the same printer?
TIL 2315: Why are axis titles and numerical increments missing from a LabQuest graph print?
TIL 2563: Does LabQuest print to the HP LaserJet P1606dn?
TIL 2559: Will LabQuest print to the HP LaserJet P2035/P2035n?
TIL 2923: Can LabQuest print to the USB port on an Apple AirPort router?

Technical specifications:

Maximum sampling rate:
1 sensor - 100,000 samples/second (0.02 seconds max)
2 or more sensors - 10,000 samples/second (0.21 seconds max)

Minimum sampling rate:
0.00125 samples/second (800 s/sample)

Maximum samples (standalone):
1 sensor - 2000 samples @ 20K - 100K samples/second
1 sensor - 14,000 - 21,000 samples @ <= 10K samples/s
2 or more sensors - 12,000 - 14,000 samples @ <= 10K samples/s
(Highest number of samples is for the very first collection after starting LabQuest. The smaller number of samples depends on the number of previous collections and stored runs during this LabQuest session.)