LabQuest 2 Battery Troubleshooting and FAQs

This information pertains to LabQuest 2.
If you have an original LabQuest, see Original LabQuest Battery Troubleshooting and FAQs

When fully charged, a LabQuest 2 will run an entire school day in the most common use scenarios. Although warranted for one year, the LabQuest 2 battery should last for three years or more depending on how it is used.

If you are having problems with your LabQuest 2 battery, follow the troubleshooting steps below.

1. First use of LabQuest 2
LabQuest 2 ships with a sticker covering the battery contacts. You need to remove this sticker in order to charge the battery. For more information, see TIL 2692: My brand new LabQuest 2 battery doesn't work.

2. Check software version.
We recently released a LabQuest 2 battery update to improve battery charging. We recommend you update your LabQuest 2 as soon as possible. Instructions on how to download and install the free update are posted at:
http://www.vernier.com/support/updates/labquest/labq2/

Note that you will need to reboot the LabQuest and charge for 12 hours after applying the update.

3. Remove and replace the battery.
a. Shut the LabQuest by choosing Home / System / Shut down.
b. Remove the battery and disconnect the AC power adapter.
c. Wait 1 minute.
d. Insert the battery and connect the AC power adapter.
e. Let the battery charge for 12 hours.

TIL 2780: I have applied the LabQuest update and still have battery issues, what should I do?

4. Run a battery test.
If none of these describe your problem, it is possible that the battery is no longer usable and may need to be replaced. To test your battery, see:
     TIL 2921: How do I test the battery life of the LabQuest 2?

5. Replace the battery, if necessary.
If the battery still does not hold a change and is more than one year old, you may order a new battery from our web site:
LabQuest 2 Battery, order code LQ2-BAT, $19
If the battery is less than one year old, please contact Vernier Technical Support, 888.837.6437.

Related LabQuest Battery Tips, Care, and Maintenance
     TIL 1768: How long will the LabQuest battery pack last?
     TIL 1780: Optimizing LabQuest battery life
     TIL 2518: How do I calibrate the LabQuest battery indicator?
     TIL 2018: What is the best way to store LabQuest units over summer vacation?

Other Known Battery-related Issues
     TIL 2692: My brand new LabQuest 2 battery doesn't work.
     TIL 2082: My LabQuest was subjected to extreme temperatures and now it discharges quickly.
     TIL 2077: Original LabQuest Battery Troubleshooting and FAQs
     TIL 2987: My LabQuest 2 battery indicator is red, what does that mean?