Get message "The update encountered a problem reprogramming the DAQ." while applying the update to LabQuest 2

This information pertains to LabQuest 2.
If you have an original LabQuest, see Original LabQuest Troubleshooting and FAQs (Full List)

While applying an update to a LabQuest 2, sometimes you may get an error message that says:
"The update encountered a problem reprogramming the DAQ. If the update does not succeed, call Vernier Tech Support at (888) 837-6437 or info@vernier.com."

If you get this error message, most likely the LabQuest 2 will appear to finish the update, but will be missing some of the features of the new version. After the update appears to finish, (and you've calibrated the screen,) quit the LabQuest data collection application by tapping on the File Menu and choosing "Quit". Then unplug the USB/SD drive for a few seconds, and then plug it in again. You'll get prompted that the update has already been applied, and asking if you want to apply it again. Say yes, and apply the update again.

If you get the error message a second time, contact us to arrange a repair.