Tech Info Library

LabQuest: I do not see my network SSID in the Network Configuration list.

About this FAQ

  • Created Feb 25, 2013
  • Updated Mar 18, 2013
  • Article #2932

Search FAQs

Support by Product

Sometimes you do not see the network name (SSID) you are looking for in the network list. Note that this issue may be intermittent, sometimes that network will show up and other times it will not.

Try the following:

1. Reboot the LabQuest and try again.
2. Choose Join Other Network... and enter the SSID and passphrase (both are case sensitive).
3. Try connecting to a network without encryption, to verify that the LabQuest device is indeed able to connect.

Please contact tech support if these steps do not resolve the issue or if the LabQuest device can only connect to unencrypted networks.

Need more assistance?

Fill out our online support form or call us toll-free at 1-888-VERNIER.

Get free experiments, innovative lab ideas, product announcements, software updates, workshop schedules, and resources for grants. Join our mailing list »
© 2013 Vernier Software & Technology, LLC. All rights reserved.
Set Your Location »