Vernier was recently named the winner of Tech & Learning’s 2016 Stellar Service Awards in ‘The Number You Have on Autodial (Best Tech Support)’ category. Voted on by the publication’s readers, the awards program honors companies that provide exceptional customer service and satisfaction within the educational technology industry.
As part of award-winning tech support from Vernier, customers are connected with an educator—a product developer, tech expert, curriculum writer, or former science teacher who can provide timely and targeted assistance—when they call with a question. The Vernier support team will also talk customers through an investigation or help troubleshoot on the phone if science teachers have questions, even if it’s in the middle of a lab. Vernier additionally provides 24/7 online access to its Technical Information Library (TIL), how-to videos, and more.
This is the second consecutive year that Vernier has won a Tech & Learning Stellar Service Award. Its TIL was recognized in the ‘Best Help Site Portal’ category in 2015.