How do I return my order or rental?

Orders

To return a purchase, please contact rentals@vernier.com or 888-837-6437 for an RMA (Return Merchandise Authorization). Note that purchases must be returned within 30 days of receipt of order and must be in new, unused condition.

Rentals

To return your rental, we provide a prepaid UPS label to ship the items to us.

  1. Go to our UPS Return Form.
  2. Click on the “Continue as Guest” button.
  3. Follow the instructions on the UPS Return Form to generate your prepaid UPS label.
  4. Package your items carefully into a box so they are not damaged in transit.
  5. Apply the UPS label to the box.
  6. Take your return to a UPS Store or any location with UPS pickup service.

Contact rentals@vernier.com if you have questions or problems.