We will be closed on August 21 to allow our employees to enjoy the Great American Eclipse.

Vernier Software and Technology
Vernier Software & Technology
Tech Info Library

LabQuest does not connect to computer or see a USB thumb drive.

Original LabQuest
This information pertains to the original LabQuest.
If you have LabQuest 2, see LabQuest 2 FAQs

If a LabQuest is not recognized by a computer that can see a different LabQuest, or if the unit fails to recognize a USB thumb drive, the circuit board in the LabQuest that controls both USB ports may be broken.

In this case, please contact Vernier technical support for a repair authorization.

See also:
TIL 1782: My USB drive is not recognized by LabQuest. What can I do?

Go to top

We will be closed on August 21 to allow our employees to enjoy the Great American Eclipse.