Vernier Software and Technology
Vernier Software & Technology
Tech Info Library

I get the error "encountered a problem reprogramming the data acquisition (DAQ)" when updating LabQuest 2

LabQuest 2
This information pertains to LabQuest 2.
If you have an original LabQuest, see Original LabQuest Troubleshooting and FAQs (Full List)

While applying an update to LabQuest 2, you might get the following error message:
"The update encountered a problem reprogramming the DAQ. If the update does not succeed, call Vernier Tech Support at (888) 837-6437 or info@vernier.com."

The LabQuest 2.6 update has an issue where it won't update LabQuest 2 units that were running versions 2.0.0-2.0.2. Until we fix this issue, there is a workaround: do an intermediate update to 2.5.3 and then update to 2.6. The 2.5.3 update can be found here:
http://www.vernier.com/files/updates/LQ2_2.5.3_Update.lqa

Note that you can't have two update files on the same USB/SD drive at the same time, so you'll need to delete the 2.6 update from the drive before you update to 2.5.3 and then complete the update to 2.6.

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