{"id":1030,"date":"2011-08-10T16:04:22","date_gmt":"2011-08-10T23:04:22","guid":{"rendered":"https:\/\/www.vernier.com\/til\/1030"},"modified":"2024-04-16T14:27:12","modified_gmt":"2024-04-16T21:27:12","slug":"1030","status":"publish","type":"post","link":"https:\/\/www.vernier.com\/til\/1030","title":{"rendered":"How do I update a LabPro or CBL2 interface using a TI Connectivity Cable?"},"content":{"rendered":"<p>This process will load the 6.27 version of the LabPro operating system onto your interface. It will also load the most recent DataMate programs. <\/p>\n<h3 class=\"wp-block-heading\">What you need<\/h3>\n<ul class=\"inline wp-block-list\">\n<li><a href=\"http:\/\/education.ti.com\/us\/product\/accessory\/connectivity\/features\/software.html\">TI Connect software<\/a><\/li>\n<li><a href=\"\/products\/accessories\/glc-usb\/\">TI Connectivity cable<\/a> <img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"55\" class=\"wp-image-19845\" style=\"width: 75px;\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2011\/08\/glcusb.png\" alt=\"\" srcset=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2011\/08\/glcusb.png 278w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2011\/08\/glcusb-271x198.png 271w\" sizes=\"auto, (max-width: 75px) 100vw, 75px\" \/><\/li>\n<li><a href=\"https:\/\/www.vernier.com\/product\/vernier-ac-adapter\/\">AC adapter<\/a> <img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"42\" class=\"wp-image-19846\" style=\"width: 75px;\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2011\/08\/product.ips._hero.001-scaled-1.jpg\" alt=\"\" srcset=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2011\/08\/product.ips._hero.001-scaled-1.jpg 2560w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2011\/08\/product.ips._hero.001-scaled-1-600x338.jpg 600w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2011\/08\/product.ips._hero.001-scaled-1-1024x576.jpg 1024w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2011\/08\/product.ips._hero.001-scaled-1-768x432.jpg 768w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2011\/08\/product.ips._hero.001-scaled-1-1536x864.jpg 1536w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2011\/08\/product.ips._hero.001-scaled-1-2048x1152.jpg 2048w\" sizes=\"auto, (max-width: 75px) 100vw, 75px\" \/> or fresh AA batteries for your <a href=\"https:\/\/www.vernier.com\/labpro\">LabPro<\/a> <img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"42\" class=\"wp-image-5969\" style=\"width: 75px;\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/02\/product.labpro._hero.001.600.338.jpg\" alt=\"\">or <a href=\"https:\/\/www.vernier.com\/cbl2\">CBL 2<\/a> <img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"42\" class=\"wp-image-6349\" style=\"width: 75px;\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/01\/product.cbl2._hero.001-scaled.jpg\" alt=\"\" srcset=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/01\/product.cbl2._hero.001-scaled.jpg 2560w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/01\/product.cbl2._hero.001-600x337.jpg 600w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/01\/product.cbl2._hero.001-1024x576.jpg 1024w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/01\/product.cbl2._hero.001-768x432.jpg 768w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/01\/product.cbl2._hero.001-1536x864.jpg 1536w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/01\/product.cbl2._hero.001-2048x1152.jpg 2048w\" sizes=\"auto, (max-width: 75px) 100vw, 75px\" \/><\/li>\n<li><a href=\"https:\/\/d1zt81d93mquk0.cloudfront.net\/cblprogs\/LabPro_Update_Files.zip\">LabPro_Update_Files.zip<\/a> <\/li>\n<\/ul>\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Instructions for Installing the OS<\/h3>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<style>.kt-accordion-id1030_d45883-43 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id1030_d45883-43 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kt-accordion-id1030_d45883-43 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;border-top-left-radius:2px;border-top-right-radius:2px;border-bottom-right-radius:2px;border-bottom-left-radius:2px;background:#cce8ea;font-size:18px;line-height:24px;color:#007377;padding-top:10px;padding-right:14px;padding-bottom:10px;padding-left:14px;}.kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#007377;}.kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#007377;}.kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#cce8ea;}.kt-accordion-id1030_d45883-43 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id1030_d45883-43 .kt-blocks-accordion-header:focus-visible{color:#007377;background:#e6e6e4;border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}.kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#007377;}.kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#007377;}.kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#e6e6e4;}.kt-accordion-id1030_d45883-43 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id1030_d45883-43 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#f79b2e;background:#444444;border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}.kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#f79b2e;}.kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#f79b2e;}.kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1030_d45883-43:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}@media all and (max-width: 1024px){.kt-accordion-id1030_d45883-43 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}@media all and (max-width: 1024px){.kt-accordion-id1030_d45883-43 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;}}@media all and (max-width: 1024px){.kt-accordion-id1030_d45883-43 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id1030_d45883-43 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}}@media all and (max-width: 1024px){.kt-accordion-id1030_d45883-43 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id1030_d45883-43 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}@media all and (max-width: 767px){.kt-accordion-id1030_d45883-43 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id1030_d45883-43 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-id1030_d45883-43 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}.kt-accordion-id1030_d45883-43 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;}.kt-accordion-id1030_d45883-43 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id1030_d45883-43 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}.kt-accordion-id1030_d45883-43 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id1030_d45883-43 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\">\n<div class=\"kt-accordion-wrap kt-accordion-id1030_d45883-43 kt-accordion-has-2-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-xclose kt-accodion-icon-side-right\" style=\"max-width:none\">\n<div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane1030_1623b5-a2\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Using a Windows Computer<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>Install the <a href=\"http:\/\/education.ti.com\/us\/product\/accessory\/connectivity\/features\/software.html\">TI Connect software<\/a> on your computer.<\/li>\n<li>Download <a href=\"https:\/\/d1zt81d93mquk0.cloudfront.net\/cblprogs\/LabPro_Update_Files.zip\">LabPro_Update_Files.zip<\/a> to your computer&#8217;s desktop.<\/li>\n<li>Double-click the .zip file to extract the files named &#8220;base6270.hex&#8221; and &#8220;dm615_73.hex&#8221;.<\/li>\n<li>Connect your <a href=\"\/products\/accessories\/glc-usb\/\">TI Connectivity cable<\/a> between your computer and the LabPro or CBL 2 interface.<\/li>\n<li>Launch TI Connect and select the TI Device Explorer option. If required, select the &#8220;Data Collection Device&#8221; connected to the USB 1 &#8211; Silverlink USB cable port.<\/li>\n<li>A device window will open listing the connected device. <br \/><strong>Note: <em>A LabPro will identify as a CBL 2.<\/em><\/strong> This is expected.<\/li>\n<li>Drag and drop the &#8220;base6270.hex&#8221; file on the Device Explorer window for the connected device.<\/li>\n<li>Click OK. This will initiate the update of the firmware. Loading can take up to 20 minutes.<\/li>\n<li>When the update is finished, drag and drop the &#8220;dm615_73.hex&#8221; file on the Device Explorer Window to complete the update of the DataMate files.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane1030_9641de-ec\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Using a macOS Computer<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>Install the <a href=\"http:\/\/education.ti.com\/us\/product\/accessory\/connectivity\/features\/software.html\">TI Connect software<\/a> on your computer.<\/li>\n<li>Download <a href=\"https:\/\/d1zt81d93mquk0.cloudfront.net\/cblprogs\/LabPro_Update_Files.zip\">LabPro_Update_Files.zip<\/a> to your computer&#8217;s desktop.<\/li>\n<li>Double-click the .zip file to extract the files named &#8220;base6270.hex&#8221; and &#8220;dm615_73.hex&#8221;.<\/li>\n<li>Connect your <a href=\"\/products\/accessories\/glc-usb\/\">TI Connectivity cable<\/a> between your computer and the LabPro or CBL 2 interface.<\/li>\n<li>Launch TI Device Explorer. A device window will open listing the connected device(s).<\/li>\n<li>Drag and drop the &#8220;base6270.hex&#8221; file on the name of the LabPro or CBL 2 you wish to update.<\/li>\n<li>Click proceed. You will notice an operation in progress message at the top of the TI Device Explorer Window. Loading may take up to 20 minutes.<\/li>\n<li>When the update is finished, drag and drop the &#8220;dm615_73.hex&#8221; file on the name of the LabPro or CBL 2 to complete the update of the DataMate files.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p>The updates do not work with every possible hardware\/software combination. If you continue to have problems with your interface, contact support@vernier.com or call us at 1-888-837-6437 for further assistance.<\/p>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49, .wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49[data-kb-block=\"kb-adv-heading_f83f48-49\"]{text-align:center;font-weight:normal;font-style:normal;color:#007377;}.wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49[data-kb-block=\"kb-adv-heading_f83f48-49\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49[data-kb-block=\"kb-adv-heading_f83f48-49\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_f83f48-49 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_f83f48-49\">Contact Us<\/h2>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.vernier.com\/support\/request-form\/\"><img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/02\/Support-help.png\" alt=\"\" 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