{"id":1342,"date":"2019-11-18T16:24:21","date_gmt":"2019-11-19T00:24:21","guid":{"rendered":""},"modified":"2022-01-04T15:47:41","modified_gmt":"2022-01-04T23:47:41","slug":"1342","status":"publish","type":"post","link":"https:\/\/www.vernier.com\/til\/1342","title":{"rendered":"My video doesn&#8217;t open in Logger Pro. What can I do?"},"content":{"rendered":"<div class=\"notice\" style=\"border: 1px solid red; padding: 1em; text-align: center; margin-bottom: 1em;\">\n<h3>This information pertains to Logger <i>Pro<\/i>.<\/h3>\n<p>If you are using Vernier Video Analysis, see <a href=\"\/til\/9989\/\">this article<\/a>.<\/p>\n<\/div>\n<p>Video cameras and video editing software use different <strong><em>file types<\/em><\/strong> (e.g., .avi, .mov, .mp4, etc.) and <strong><em>codecs<\/em><\/strong> (i.e., compression formats used to manage the file size) when saving or exporting videos. The file type and codecs are often optimized for video players commonly associated with the camera\/editor.  Video analysis applications such as Logger <em>Pro<\/em> must be able to make sense of the information in the video file in order to replay the video as was intended when the video was created.  A movie will not play properly if the video player cannot read or understand the information contained in the video file. While  Logger <em>Pro<\/em> can handle may different file types and codecs, there are some that are not supported.<\/p>\n<p>A video that won&#8217;t play correctly is most likely in a format that is incompatible with the video player that  Logger <em>Pro<\/em> uses for video playback. Here are some typical symptoms of an incompatible video file:<\/p>\n<ul class=\"wp-block-list\">\n<li>The video plays back at the wrong rate.<\/li>\n<li>The video has fewer frames than expected.<\/li>\n<li>The video is not oriented correctly (rotated or upside down)<\/li>\n<li>The playback controls don&#8217;t work normally, preventing playback or cropping of the video.<\/li>\n<li>The video is blank. <\/li>\n<li>The timestamps don&#8217;t make sense after adding a few points.<\/li>\n<\/ul>\n<p><strong>Here are some additional details<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>The Logger <i>Pro<\/i> video player on Windows is based on Windows Media Foundation. Windows Media Foundation opens a wide variety of files, but not all formats and codecs.<\/li>\n<li>The Logger <i>Pro<\/i> video player on macOS uses the macOS AV Foundation toolset. Like the Windows equivalent, it opens a wide variety of files, but not all formats and codecs.<\/li>\n<li>Note that while many video files can be opened on both macOS and Windows, there will be some that open on only one platform or the other, and some that will open on neither.<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Troubleshooting<\/h2>\n<p><strong>1) Make sure your Logger <em>Pro<\/em> software is up to date <\/strong><br \/>If you have macOS 10.15 or newer you must use Logger <i>Pro<\/i> 3.16 or newer to use video features. For Logger <em>Pro<\/em> updates, see<br \/><a href=\"https:\/\/www.vernier.com\/downloads\/logger-pro-updates\/\">https:\/\/www.vernier.com\/downloads\/logger-pro-updates\/<\/a><\/p>\n<p><strong>2) Make sure you are inserting the video using the correct command<\/strong><br \/>You cannot insert a video by using the Open command from the File menu. This will generate an error message about incompatible file types. Instead, you must use the Movie command from the Insert menu to insert a video.<\/p>\n<p><strong>3) Try using a different camera <\/strong> <br \/>Try using a different camera to capture your video. If a video from a different camera works correctly, then it is likely that the file format and\/or codec of the original camera is incompatible with Logger <em>Pro<\/em> on your device. <\/p>\n<p><strong>4) Try converting the video to another format <\/strong><br \/>If a different camera is not an option try converting the video to another format. For information on how to do that, see<br \/><a href=\"\/til\/14035\/\">How can I convert a video to a different file format or codec?<\/a> <\/p>\n<p><strong>5) Contact us for additional assistance<\/strong><br \/>If none of the above steps help, contact us (support@vernier.com) and we will help if possible. Please be prepared to provide your device and browser information and a sample video that shows the problem.  <\/p>\n<h2 class=\"wp-block-heading\">Related Information<\/h2>\n<p><a href=\"\/til\/2176\/\">How do I transfer a Logger <i>Pro<\/i> file containing a movie or image to another computer?<\/a><br \/><a href=\"\/til\/2498\/\">Why does the movie player in Logger <i>Pro<\/i> show a blank panel?<\/a><br \/><a href=\"\/til\/4298\/\">Why does a video captured on an iOS device give a codec error or render as a gray or black box in Logger <i>Pro<\/i>, Graphical Analysis Pro, or Vernier Video Analysis?<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>This information pertains to Logger Pro. If you are using Vernier Video Analysis, see this article. Video cameras and video editing software use different file&#8230;<\/p>\n","protected":false},"author":2166,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[1625,1621,1622,1620,1626,1623,1624],"class_list":["post-1342","post","type-post","status-publish","format-standard","hentry","tag-avi-mov-video-vidoe","tag-codec","tag-logitech-black-square-box-gray-grey","tag-movie-avi-mov-m4v-mp4","tag-mp4-quicktime","tag-web-camera-cam","tag-white-screen-logger-pro"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/1342","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/users\/2166"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/comments?post=1342"}],"version-history":[{"count":0,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/1342\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/media?parent=1342"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/categories?post=1342"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/tags?post=1342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}