{"id":19260,"date":"2024-02-29T11:13:19","date_gmt":"2024-02-29T19:13:19","guid":{"rendered":"https:\/\/www.vernier.com\/til\/?p=19260"},"modified":"2024-09-05T10:49:40","modified_gmt":"2024-09-05T17:49:40","slug":"my-labquest-3-does-not-charge-or-hold-a-charge-what-should-i-do","status":"publish","type":"post","link":"https:\/\/www.vernier.com\/til\/19260","title":{"rendered":"My LabQuest 3 does not charge or hold a charge, what should I do?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">If you think your LabQuest 3 units are not charging or not holding a charge, here are some troubleshooting steps to see if you have a problem, and if you do, which part is actually failing.<\/p>\n<h2 class=\"wp-block-heading\">Getting Started<\/h2>\n<p class=\"wp-block-paragraph\">Before you start troubleshooting, here are some things you should check.<\/p>\n<style>.kt-accordion-id19260_cd0bb1-04 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id19260_cd0bb1-04 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kt-accordion-id19260_cd0bb1-04 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;border-top-left-radius:2px;border-top-right-radius:2px;border-bottom-right-radius:2px;border-bottom-left-radius:2px;background:#cce8ea;font-size:18px;line-height:24px;color:#007377;padding-top:10px;padding-right:14px;padding-bottom:10px;padding-left:14px;}.kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#007377;}.kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#007377;}.kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#cce8ea;}.kt-accordion-id19260_cd0bb1-04 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_cd0bb1-04 .kt-blocks-accordion-header:focus-visible{color:#007377;background:#e6e6e4;border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}.kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#007377;}.kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#007377;}.kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#e6e6e4;}.kt-accordion-id19260_cd0bb1-04 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_cd0bb1-04 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#f79b2e;background:#444444;border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}.kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#f79b2e;}.kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#f79b2e;}.kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_cd0bb1-04:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}@media all and (max-width: 1024px){.kt-accordion-id19260_cd0bb1-04 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}@media all and (max-width: 1024px){.kt-accordion-id19260_cd0bb1-04 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;}}@media all and (max-width: 1024px){.kt-accordion-id19260_cd0bb1-04 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_cd0bb1-04 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}}@media all and (max-width: 1024px){.kt-accordion-id19260_cd0bb1-04 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_cd0bb1-04 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}@media all and (max-width: 767px){.kt-accordion-id19260_cd0bb1-04 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id19260_cd0bb1-04 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-id19260_cd0bb1-04 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}.kt-accordion-id19260_cd0bb1-04 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;}.kt-accordion-id19260_cd0bb1-04 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_cd0bb1-04 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}.kt-accordion-id19260_cd0bb1-04 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_cd0bb1-04 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\">\n<div class=\"kt-accordion-wrap kt-accordion-id19260_cd0bb1-04 kt-accordion-has-7-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-xclose kt-accodion-icon-side-right\" style=\"max-width:none\">\n<div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane19260_184387-ea\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>0. Check the battery level reported on the System Information Battery Tab <\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Launch System Information and show the Battery status.<\/p>\n<ol class=\"wp-block-list\">\n<li>Tap Settings, <img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-8940\" style=\"width: 25px;\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2014\/11\/settings@2x.png\" alt=\"\" srcset=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2014\/11\/settings@2x.png 145w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2014\/11\/settings@2x-90x90.png 90w\" sizes=\"auto, (max-width: 25px) 100vw, 25px\" \/>.<\/li>\n<li>Tap System Information, <img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-10050\" style=\"width: 25px;\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/11\/settings-system-info-border@2x.png\" alt=\"\" srcset=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/11\/settings-system-info-border@2x.png 153w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/11\/settings-system-info-border@2x-90x90.png 90w\" sizes=\"auto, (max-width: 25px) 100vw, 25px\" \/>.<\/li>\n<li>Tap <strong>Battery<\/strong>.<\/li>\n<\/ol>\n<p class=\"wp-block-paragraph\">Verify the reading on the top bar matches the capacity reading on the battery tab. These values should match but can be out of sync.<\/p>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"480\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2024\/02\/Battery-not-100_1-1.png\" alt=\"\" class=\"wp-image-22014\" srcset=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2024\/02\/Battery-not-100_1-1.png 800w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2024\/02\/Battery-not-100_1-1-600x360.png 600w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2024\/02\/Battery-not-100_1-1-768x461.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n<p class=\"has-very-light-gray-background-color has-background has-small-font-size wp-block-paragraph\">If the LabQuest is turned off while the battery is charging, the last reading reported on the top bar is remembered. That value may not update while the unit is on until the battery&#8217;s capacity level changes. You can force a change by rebooting your LabQuest. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane19260_f71e97-ba\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>1. Does the outlet you are connecting to have power 24\/7?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Make sure the AC outlet you are connecting to provides power when you are using it. While this seems unlikely that an outlet would not have power, it happens more often than you might think. Check for outlets tied to a light switch or timer, a power strip switch that gets turned off, or even a bad power strip outlet.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane19260_a6efe0-95\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>2. Are the battery contacts clean, and has the protective tab (new units) been removed?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">A protective tab is put in new units to prevent the battery from making contact with the connectors during shipping. You must remove the battery to remove this tab.<\/p>\n<p class=\"wp-block-paragraph\">While the battery is out of the unit, verify that the contacts on the battery and LabQuest are clean.<\/p>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p class=\"has-text-align-center wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"214\" height=\"192\" src=\"https:\/\/lh7-us.googleusercontent.com\/y63Sst4a15LaZCN5v0ARjnYgPs75Tjec_Pu_0MMlXQd07AMzaGvcR2YlVRqhOsUySSsJbS8XZT_MpkXyw4A0BV4Uudxqvjt1Di4XoglFZqH-KciGtDLVPEknfg8_5W2K2JkJtYgl1qk2vsw9upOCt4I\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane19260_d7a346-a9\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>3. Is your battery older or swollen requiring replacement?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">A natural part of the aging process of these soft-sided batteries is that they will begin to swell over time. If your battery has started to swell, it needs to be replaced. While we would not expect this to happen for several years of use, a defective battery may show swelling sooner. With normal use, batteries are expected to last 3 to 5 years.<\/p>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p class=\"wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"285\" height=\"160\" src=\"https:\/\/lh7-us.googleusercontent.com\/3u8NM31oy1BS13zg8pplU9iHwXhNX1m_H7D9GabAdYpoPeBIv32_9g5-X_G6BFALujYl8nAYJU64ksFe-FpBimJxIl-qrF6XfFDwb8Bm90RXNqr1RdgKjF5pO7dGn6BXbXuZ1yIUZOnONE_wxfn6OMM\"><\/p>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">You can tell the battery manufacture date by looking at the 4-digit number on the upper left of the battery label. The number is listed as Week-Year (WWYY), so \u201c2220\u201d was manufactured in week #22 (May 25 &#8211; May 31) of the year 2020.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane19260_7ecc15-44\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>4. Is your AC adapter the correct adapter for LabQuest 3?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">Our older original LabQuest and LabQuest 2 adapters will power a LabQuest 3, however, they do a poor job of charging the larger LabQuest 3 battery. <\/p>\n<p class=\"wp-block-paragraph\">The output of a LabQuest 3 AC adapter should be 5V, <strong>2500 mA<\/strong> (not 5V, 1500 mA).<\/p>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p class=\"has-text-align-left wp-block-paragraph\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/Ov050_JvrZm-fnNG91KsQDhz9_ruLAWuji4zMAFG4YImV__UwaJw6QjmgRk-9e-CWxcxG2u-A0SOiPbVXToIlcBXBIIZ6Pp9vhJ3txiY90_eHXL_V0zdocKugWwYxonR1-AyinwjP5iGM0eEkPrBhx0\" style=\"width: 500px;\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane19260_01cd9f-07\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>5. Are you connecting the AC adapter to the power adapter port on LabQuest 3?<\/strong> <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"has-text-align-left wp-block-paragraph\">Make sure you are connecting the AC adapter to the power adapter port and not the Audio out port on the LabQuest 3. Unfortunately, the audio out port is the right size to fit the AC adapter and it is the one closest to the power button so it is easy to confuse the two ports.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/E5jxvzjhSKZlD_xKZkyhHm30WA8RwMJOtaC3e53U1K1nRQDpKsDZFCVJ0U7I_VOES67zik-r-lFNCbsne3gqvRCFyPju3oU1h01c29-3jA4SFYJvfstYTqUzQSY9pfJM0Btl3hKVT-5sWHvFNMd1T1Y\" alt=\"\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane19260_86fcfc-c5\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>6. Is your LabQuest 3 up to date?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Before troubleshooting, it is always a good idea to make sure your unit is running the latest software update. For instructions on updating a LabQuest 3, see<br \/><a href=\"https:\/\/www.vernier.com\/downloads\/labquest-3-updates\/\"><a href=\"https:\/\/www.vernier.com\/downloads\/labquest-3-updates\/\">https:\/\/www.vernier.com\/downloads\/labquest-3-updates\/<\/a><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p class=\"wp-block-paragraph\">Once all of these things have been checked, you are ready to troubleshoot any remaining issues.<\/p>\n<h2 class=\"wp-block-heading\">Troubleshooting<\/h2>\n<p class=\"wp-block-paragraph\"><strong><em>Note:<\/em><\/strong><em> when trying to troubleshoot issues with a specific LabQuest 3, it is extremely helpful if you have a set of equipment (LabQuest 3, battery, and AC adapter) that you feel is working as expected as you can more quickly isolate a defective component.<\/em><\/p>\n<style>.kt-accordion-id19260_1da2f5-d2 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id19260_1da2f5-d2 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kt-accordion-id19260_1da2f5-d2 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;border-top-left-radius:2px;border-top-right-radius:2px;border-bottom-right-radius:2px;border-bottom-left-radius:2px;background:#cce8ea;font-size:18px;line-height:24px;color:#007377;padding-top:10px;padding-right:14px;padding-bottom:10px;padding-left:14px;}.kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#007377;}.kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#007377;}.kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#cce8ea;}.kt-accordion-id19260_1da2f5-d2 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_1da2f5-d2 .kt-blocks-accordion-header:focus-visible{color:#007377;background:#e6e6e4;border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}.kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#007377;}.kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#007377;}.kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#e6e6e4;}.kt-accordion-id19260_1da2f5-d2 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_1da2f5-d2 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#f79b2e;background:#444444;border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}.kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#f79b2e;}.kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#f79b2e;}.kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_1da2f5-d2:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}@media all and (max-width: 1024px){.kt-accordion-id19260_1da2f5-d2 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}@media all and (max-width: 1024px){.kt-accordion-id19260_1da2f5-d2 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;}}@media all and (max-width: 1024px){.kt-accordion-id19260_1da2f5-d2 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_1da2f5-d2 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}}@media all and (max-width: 1024px){.kt-accordion-id19260_1da2f5-d2 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_1da2f5-d2 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}@media all and (max-width: 767px){.kt-accordion-id19260_1da2f5-d2 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id19260_1da2f5-d2 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-id19260_1da2f5-d2 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}.kt-accordion-id19260_1da2f5-d2 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;}.kt-accordion-id19260_1da2f5-d2 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_1da2f5-d2 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}.kt-accordion-id19260_1da2f5-d2 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_1da2f5-d2 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\">\n<div class=\"kt-accordion-wrap kt-accordion-id19260_1da2f5-d2 kt-accordion-has-5-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-xclose kt-accodion-icon-side-right\" style=\"max-width:none\">\n<div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane19260_458458-1e\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>1. Does your LabQuest 3 turn on?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">When a LabQuest fails to turn on with battery power, try the unit with AC only.<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Remove the battery from the unit, then connect a known-to-work AC adapter to the unit. (If the unit does not start on its own, press the power button once.)<\/strong>\n<ul class=\"wp-block-list\">\n<li>Assuming the outlet has power, the power adapter is working, and the adapter is connected to the correct port on the LabQuest 3, the LabQuest should fully launch. If the unit fails to come on, the unit will need repair.<\/li>\n<li>If the unit powers up normally, replace the battery and continue testing.&nbsp;<\/li>\n<li>To reduce the risk of software corruption, do not remove the AC adapter while the unit is running without a battery. Power off the LabQuest first.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\"><strong><em>Note<\/em><\/strong><em>: testing a <\/em><strong><em>known-to-work <\/em><\/strong><em>LabQuest 3 with AC only is a great way to test if the power supply is working enough to power a LabQuest 3. If it does not, most likely the AC adapter needs to be replaced.<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane19260_da3aca-ca inline\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>2. Is the charging icon, <img loading=\"lazy\" decoding=\"async\" width=\"33\" height=\"33\" src=\"https:\/\/lh7-us.googleusercontent.com\/Ag5BsL08vrzLWj2Z8rrO6X3n7KhuedUtY2m8-Gt_fNtUrKoRrSjmaI-FdqpobzaN2mCjr-vZy9Igj6uX_CiOK4cSQreeSCJHDVCSOXPEv2qKBWQLL6QXXJyRAbprSxi34jfYUOS8SfSrp5a-KSvG1xA\"><\/strong>,<strong> displayed on the screen when an AC adapter is plugged in?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Verify that the status bar is showing the charging battery icon. <\/p>\n<p class=\"has-text-align-center wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"184\" src=\"https:\/\/lh7-us.googleusercontent.com\/wh0BAaKjS4O5n_aSB9yu1OPdS9d6HimeuCcdwRB70bQ5Oahvu7QS2qJoDXELtzYho76Ul5Hn9FiCX1loQag4GuceuGwcjwP1apT3mAKNo-3kaBEjANxJhp3W_i0NX-KnvDk6hQS3ZWENFU3-Foa6QGQ\"><\/p>\n<ul class=\"wp-block-list\">\n<li>If you have verified the outlet is providing power and the AC adapter is connected to the correct power port, then LabQuest 3 not showing the charging icon, <img loading=\"lazy\" decoding=\"async\" width=\"33\" height=\"33\" src=\"https:\/\/lh7-us.googleusercontent.com\/Ag5BsL08vrzLWj2Z8rrO6X3n7KhuedUtY2m8-Gt_fNtUrKoRrSjmaI-FdqpobzaN2mCjr-vZy9Igj6uX_CiOK4cSQreeSCJHDVCSOXPEv2qKBWQLL6QXXJyRAbprSxi34jfYUOS8SfSrp5a-KSvG1xA\">, would indicate a problem.<\/li>\n<li><strong>Note:<\/strong> it can take several seconds for the battery status icon to change once the AC adapter has been connected. Wait at least 15 seconds to ensure it is working.<\/li>\n<\/ul>\n<style>.kt-accordion-id19260_9f42bc-61 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id19260_9f42bc-61 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kt-accordion-id19260_9f42bc-61 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;border-top-left-radius:2px;border-top-right-radius:2px;border-bottom-right-radius:2px;border-bottom-left-radius:2px;background:#cce8ea;font-size:18px;line-height:24px;color:#007377;padding-top:10px;padding-right:14px;padding-bottom:10px;padding-left:14px;}.kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#007377;}.kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#007377;}.kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#cce8ea;}.kt-accordion-id19260_9f42bc-61 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_9f42bc-61 .kt-blocks-accordion-header:focus-visible{color:#007377;background:#e6e6e4;border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}.kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#007377;}.kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#007377;}.kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#e6e6e4;}.kt-accordion-id19260_9f42bc-61 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_9f42bc-61 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#f79b2e;background:#444444;border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}.kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#f79b2e;}.kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#f79b2e;}.kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_9f42bc-61:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}@media all and (max-width: 1024px){.kt-accordion-id19260_9f42bc-61 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}@media all and (max-width: 1024px){.kt-accordion-id19260_9f42bc-61 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;}}@media all and (max-width: 1024px){.kt-accordion-id19260_9f42bc-61 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_9f42bc-61 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}}@media all and (max-width: 1024px){.kt-accordion-id19260_9f42bc-61 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_9f42bc-61 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}@media all and (max-width: 767px){.kt-accordion-id19260_9f42bc-61 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id19260_9f42bc-61 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-id19260_9f42bc-61 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}.kt-accordion-id19260_9f42bc-61 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;}.kt-accordion-id19260_9f42bc-61 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_9f42bc-61 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}.kt-accordion-id19260_9f42bc-61 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_9f42bc-61 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\">\n<div class=\"kt-accordion-wrap kt-accordion-id19260_9f42bc-61 kt-accordion-has-2-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-xclose kt-accodion-icon-side-right\" style=\"max-width:none\">\n<div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane19260_30da12-81 inline\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>If the On Battery icon, <img loading=\"lazy\" decoding=\"async\" width=\"33\" height=\"20\" src=\"https:\/\/lh7-us.googleusercontent.com\/RIDLp9JA7nasFGFn7xuN7F1tXr8KeHM62aQrne1PaPjW1z_7B6Ji-EcEb1PSsrswTdvbd0IWyht3OHgIgaxOllfSAxvVFSbdITxgpOWailc-tQuOdG9dNJ_-Y64sHZO_bETfbvr4fKVdAaqAfRifA2I\">, is showing\u2026<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<ul class=\"wp-block-list\">\n<li><strong>Test a known-to-work LabQuest unit using the same power adapter.<\/strong>\n<ul class=\"wp-block-list\">\n<li>If an AC adapter fails to trigger the display of the charging icon on a LabQuest that you know works with a different AC adapter, the AC adapter is most likely bad.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Test the LabQuest unit with a known-to-work AC adapter.<\/strong>\n<ul class=\"wp-block-list\">\n<li>If a LabQuest unit fails to display the charging icon when used with an AC adapter that you know works with a different LabQuest, the LabQuest 3 most likely has a hardware problem.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane19260_2b143e-d3\" id=\"inline\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>If the Battery Fault icon, <img loading=\"lazy\" decoding=\"async\" width=\"34\" height=\"34\" src=\"https:\/\/lh7-us.googleusercontent.com\/w9wIrWm6VE_N6H8c7-mimUpqyUysOzgyzE-1fDTfo6WI7HLJjMI0MGFVu9IHxNdTdyz20faCOMv5O92SvTj5GnziaGxnMeGLrRtO2tT8Kotxme1Yu2Jd91Z0sx6VtIbvKVxxKZp8x-ftHr33qZANTPo\">, is showing\u2026<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<ul class=\"wp-block-list\">\n<li><strong>Swap a known-to-work battery from a LabQuest 3 that shows the charging icon with this battery so each unit has the other\u2019s battery.<\/strong>\n<ul class=\"wp-block-list\">\n<li>If the display of the Battery Fault icon follows the battery, the battery is most likely bad.<\/li>\n<li>If the display of the Battery Fault icon stays with the LabQuest 3, the LabQuest 3 most likely has a hardware problem.<\/li>\n<li>If swapping the battery fixes the problem, then the battery monitoring software may just have required resetting.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane19260_14bd30-69\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>3. Is the battery-level percentage increasing while the AC adapter is connected?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Verify that the battery level (not already at 100%) increases while the LabQuest is connected to AC power.<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Connect a known-to-work AC adapter to LabQuest 3 and allow the unit to charge for 30 minutes.<\/strong>\n<ul class=\"wp-block-list\">\n<li>Assuming you are using a LabQuest 3 power adapter connected to the power adapter port, and the battery percentage is not already showing 100%, leaving the adapter connected for at least 30 minutes should show an increase in the battery-level percentage.<\/li>\n<li>If it does increase, then all things appear to be normal. Leave the battery charging overnight and continue to use the unit. Remember, the battery can take up to 12 hours to go from dead to fully charged.<\/li>\n<li>If you still suspect something is wrong, or your battery level remains the same or decreases, verify again you are using a LabQuest 3 power adapter, then continue with the next step.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane19260_9b742b-2d\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>4. Do the units still seem not to charge or last as long as expected on battery power?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">It is likely that you have determined this by monitoring the unit\u2019s battery level (%).&nbsp;However, the timing of when the battery dies does not depend on the battery level percentage, it depends on the measured voltage produced by the battery. It is possible for a unit to be at 0% battery level and still be running. That is a tell-tale sign that the battery monitoring software has not yet \u201clearned\u201d the battery. <\/p>\n<p class=\"wp-block-paragraph\"><strong>Note: <\/strong>The battery level (%) is inherently unreliable after the battery monitoring software is reset. The value is reset whenever the LabQuest is updated or rebooted, when a new battery is detected, or when the battery has been removed for over a minute. While the value often starts off unhelpful, the value is significantly more reliable after a couple of full charge cycles.<\/p>\n<p class=\"wp-block-paragraph\">To determine if the issue you are seeing is related to the battery monitoring software, run this battery test to see how long the battery will actually last.<\/p>\n<style>.kt-accordion-id19260_2fec28-45 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id19260_2fec28-45 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kt-accordion-id19260_2fec28-45 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;border-top-left-radius:2px;border-top-right-radius:2px;border-bottom-right-radius:2px;border-bottom-left-radius:2px;background:#cce8ea;font-size:18px;line-height:24px;color:#007377;padding-top:10px;padding-right:14px;padding-bottom:10px;padding-left:14px;}.kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#007377;}.kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#007377;}.kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#cce8ea;}.kt-accordion-id19260_2fec28-45 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_2fec28-45 .kt-blocks-accordion-header:focus-visible{color:#007377;background:#e6e6e4;border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}.kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#007377;}.kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#007377;}.kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#e6e6e4;}.kt-accordion-id19260_2fec28-45 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_2fec28-45 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#f79b2e;background:#444444;border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}.kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#f79b2e;}.kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#f79b2e;}.kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_2fec28-45:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}@media all and (max-width: 1024px){.kt-accordion-id19260_2fec28-45 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}@media all and (max-width: 1024px){.kt-accordion-id19260_2fec28-45 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;}}@media all and (max-width: 1024px){.kt-accordion-id19260_2fec28-45 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_2fec28-45 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}}@media all and (max-width: 1024px){.kt-accordion-id19260_2fec28-45 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_2fec28-45 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}@media all and (max-width: 767px){.kt-accordion-id19260_2fec28-45 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id19260_2fec28-45 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-id19260_2fec28-45 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}.kt-accordion-id19260_2fec28-45 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;}.kt-accordion-id19260_2fec28-45 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_2fec28-45 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}.kt-accordion-id19260_2fec28-45 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_2fec28-45 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\">\n<div class=\"kt-accordion-wrap kt-accordion-id19260_2fec28-45 kt-accordion-has-4-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-xclose kt-accodion-icon-side-right\" style=\"max-width:none\">\n<div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane19260_14f0aa-32\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Battery Test Instructions<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>Remove the battery from the LabQuest and leave it out of the unit for at least one minute. This will ensure the LabQuest battery monitoring software is reset.<\/li>\n<li>Replace the battery, then turn on the unit.<\/li>\n<li>Use the Light and Power app (available in Settings) to set the power profile to Automatic.&nbsp;<\/li>\n<li>Connect a LabQuest 3 power supply. Verify the battery charging icon, <img loading=\"lazy\" decoding=\"async\" width=\"33\" height=\"33\" src=\"https:\/\/lh7-us.googleusercontent.com\/Ag5BsL08vrzLWj2Z8rrO6X3n7KhuedUtY2m8-Gt_fNtUrKoRrSjmaI-FdqpobzaN2mCjr-vZy9Igj6uX_CiOK4cSQreeSCJHDVCSOXPEv2qKBWQLL6QXXJyRAbprSxi34jfYUOS8SfSrp5a-KSvG1xA\">, is showing, then leave the unit to charge overnight.&nbsp;<\/li>\n<li>The next morning, connect a temperature probe to your LabQuest 3. If you don\u2019t have a temperature probe, a different wired (BTA, BTD, or USB) sensor can be used. Do not run this test using a sensor connected via a wireless connection.<\/li>\n<li>Set the data collection settings to collect Time Based data for 24 hours at a rate of 60 samples per hour.<\/li>\n<li>Disconnect AC power and start data collection.<\/li>\n<li>During collection the screen will dim and eventually go off, but data collection will continue. If you need to, tap the screen or press the power button to wake up the unit to see that things are progressing.&nbsp;<\/li>\n<li>Once you have determined that the battery has died (or after waiting the 24 hours), connect the unit to AC power and turn it on. When presented with an option to open an auto-recovery file, select to open that file.<\/li>\n<li>Go to the Graph view and examine the data to determine how long after data collection started the last data point was collected.&nbsp;<\/li>\n<li>You should expect the battery to last more than 6 hours. A new battery may last over 19 hours. The actual time will vary and does depend on the age of the battery and what sensor is being used.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane19260_7d5b0b-dd\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Battery Text Results:<\/strong> Battery lasts 6 hours or more (all batteries).<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">If the unit collected data for at least 6 hours, it is working within specification and no further action is required. Keep the unit connected to AC power and let the unit charge. Remember, it can take up to 12 hours to fully charge a battery that is totally dead.&nbsp; After this test, the battery level reading should better reflect the life of your battery.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane19260_056d6b-33\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Battery Text Results:<\/strong> Battery lasts less than 6 hours (battery is 3 years old or older).<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">If the battery did not last 6 hours and is more than 3 years old, it is probably time to replace your battery. See <a href=\"http:\/\/www.vernier.com\/lq3-bat\">www.vernier.com\/lq3-bat<\/a> for battery replacement information.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane19260_d0057b-26\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Battery Text Results:<\/strong> Battery lasts less than 6 hours (battery is less than 3 years old).<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">If the battery did not last 6 hours and is less than 3 years old, continue testing.<\/p>\n<ol class=\"wp-block-list\">\n<li>Swap batteries with another known-to-work unit that has a near dead battery.<\/li>\n<li>Repeat the battery test with both units. Don&#8217;t forget to let the batteries charge overnight before running the test.&nbsp;<\/li>\n<li>What you are looking for is repeatability in the failure in one of two ways:\n<ul class=\"wp-block-list\">\n<li>The first unit you tested fails to fully charge two different batteries (indicating the unit is not charging the batteries), and the original battery is charged and tested within specification in the second LabQuest.&nbsp;<\/li>\n<li>The battery you initially tested fails to charge in two different units (indicating a bad battery), and the first LabQuest you tested charged (and tested within specification) a different battery.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p class=\"wp-block-paragraph\">It is possible that both batteries test within specification in this further test. If this happens, make note of the LabQuest serial numbers on these units and continue to use them normally. If you start seeing issues with LabQuest units not charging again, check to see if these are one of the units you had tested previously. It is possible that the problem may be intermittent.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane19260_4c7b19-7e\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>5. Do the LabQuest units fail to stay powered on when using the units?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">There are power saving features built into LabQuest 3 to help conserve battery power. Things like dimming and powering off the screen when the device is inactive are used in LabQuest 3 just as they are used in smartphones and tablets.<\/p>\n<p class=\"wp-block-paragraph\">If you are concerned that the power saving features are too aggressive, use the Light and Power settings to select a different power profile. For more information on the power settings in LabQuest 3, see <a href=\"https:\/\/www.vernier.com\/til\/8389\/\"><a href=\"https:\/\/www.vernier.com\/til\/8389\/\">https:\/\/www.vernier.com\/til\/8389\/<\/a><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p class=\"wp-block-paragraph\">\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p class=\"wp-block-paragraph\">Once you have determined that you have a defective part, contact Vernier for additional assistance.<\/p>\n<h2 class=\"wp-block-heading\">Getting Additional Help<\/h2>\n<p class=\"wp-block-paragraph\">If you find you do have a problem with a LabQuest 3, LabQuest 3 power supply, or LabQuest 3 battery, here is some additional information on getting those repaired or replaced.<\/p>\n<style>.kt-accordion-id19260_ca9a07-01 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id19260_ca9a07-01 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kt-accordion-id19260_ca9a07-01 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;border-top-left-radius:2px;border-top-right-radius:2px;border-bottom-right-radius:2px;border-bottom-left-radius:2px;background:#cce8ea;font-size:18px;line-height:24px;color:#007377;padding-top:10px;padding-right:14px;padding-bottom:10px;padding-left:14px;}.kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#007377;}.kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#007377;}.kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#cce8ea;}.kt-accordion-id19260_ca9a07-01 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_ca9a07-01 .kt-blocks-accordion-header:focus-visible{color:#007377;background:#e6e6e4;border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}.kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#007377;}.kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#007377;}.kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#e6e6e4;}.kt-accordion-id19260_ca9a07-01 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_ca9a07-01 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#f79b2e;background:#444444;border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}.kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#f79b2e;}.kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#f79b2e;}.kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19260_ca9a07-01:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}@media all and (max-width: 1024px){.kt-accordion-id19260_ca9a07-01 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}@media all and (max-width: 1024px){.kt-accordion-id19260_ca9a07-01 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;}}@media all and (max-width: 1024px){.kt-accordion-id19260_ca9a07-01 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_ca9a07-01 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}}@media all and (max-width: 1024px){.kt-accordion-id19260_ca9a07-01 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_ca9a07-01 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}@media all and (max-width: 767px){.kt-accordion-id19260_ca9a07-01 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id19260_ca9a07-01 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-id19260_ca9a07-01 .kt-accordion-panel-inner{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}.kt-accordion-id19260_ca9a07-01 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #cdcdc9;border-right:1px solid #cdcdc9;border-bottom:1px solid #cdcdc9;border-left:1px solid #cdcdc9;}.kt-accordion-id19260_ca9a07-01 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19260_ca9a07-01 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #66bac0;border-right:1px solid #66bac0;border-bottom:1px solid #66bac0;border-left:1px solid #66bac0;}.kt-accordion-id19260_ca9a07-01 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19260_ca9a07-01 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #f79b2e;border-right:1px solid #f79b2e;border-bottom:1px solid #f79b2e;border-left:1px solid #f79b2e;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\">\n<div class=\"kt-accordion-wrap kt-accordion-id19260_ca9a07-01 kt-accordion-has-3-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-xclose kt-accodion-icon-side-right\" style=\"max-width:none\">\n<div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane19260_c2e2f0-8d\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>1. Issue with the LabQuest 3<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">If your LabQuest 3 unit needs repair, contact Vernier to set up a Return Merchandise Authorization (RMA). LabQuest units have a 5 year warranty.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane19260_c4056a-ed\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>2. Issue with LabQuest 3 Power Supply<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">If your LabQuest 3 power supply is bad, it cannot be repaired. Your power adapter may be subject to a free replacement if the adapter is under warranty. LabQuest Power Supplies have a 5 year warranty. If you think your adapter is still under warranty, contact Vernier to request a replacement.<\/p>\n<p class=\"wp-block-paragraph\">If not under warranty, you can purchase a replacement <a href=\"\/product\/labquest-power-supply\/\">LabQuest<sup>&reg;<\/sup> Power Supply<\/a> (<nobr>LQ3-PS<\/nobr>). <\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane19260_66228b-b2\">\n<div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>3. Issue with LabQuest 3 Battery<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div>\n<div class=\"kt-accordion-panel kt-accordion-panel-hidden\">\n<div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Batteries are consumables and as such only carry a one-year warranty. If your battery date code is less than two years old, you may qualify for a warranty replacement if your battery is bad or has signs of swelling. If you think your battery is still under warranty, contact Vernier to request a replacement.<\/p>\n<p class=\"wp-block-paragraph\">If your battery has a date code that is over two years old, then you will need to purchase a replacement <a href=\"\/product\/labquest-3-battery\/\">LabQuest&reg; 3 Battery<\/a> (<nobr>LQ3-BAT<\/nobr>).<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Related Articles<\/h3>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><a href=\"\/til\/8364\/\">LabQuest 3  FAQs<\/a><\/li>\n<li><a href=\"\/til\/8420\/\">How do you change the battery in LabQuest 3?<\/a><\/li>\n<li><a href=\"\/til\/1768\/\">How long will the LabQuest battery pack last?<\/a><\/li>\n<li><a href=\"\/til\/8410\/\">What does the battery icon on my LabQuest 3 mean?<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><a href=\"\/til\/8479\/\">What do the values on the LabQuest 3 System Information Battery tab mean?<\/a><\/li>\n<li><a href=\"\/til\/8389\/\">How can I keep my LabQuest 3 screen from turning off so quickly?<\/a><\/li>\n<li><a href=\"\/til\/8725\/\">LabQuest 3 battery does not charge.<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p class=\"wp-block-paragraph\"><\/p>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49, .wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49[data-kb-block=\"kb-adv-heading_f83f48-49\"]{text-align:center;font-weight:normal;font-style:normal;color:#007377;}.wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49[data-kb-block=\"kb-adv-heading_f83f48-49\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49[data-kb-block=\"kb-adv-heading_f83f48-49\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_f83f48-49 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_f83f48-49\">Contact Us<\/h2>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.vernier.com\/support\/request-form\/\"><img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/02\/Support-help.png\" alt=\"\" class=\"wp-image-6113\"\/><\/a><\/figure>\n<\/div>\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0, .wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0[data-kb-block=\"kb-adv-heading_a318ec-c0\"]{text-align:center;font-weight:normal;font-style:normal;color:#007377;}.wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0[data-kb-block=\"kb-adv-heading_a318ec-c0\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0[data-kb-block=\"kb-adv-heading_a318ec-c0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_a318ec-c0 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_a318ec-c0\"><a href=\"https:\/\/www.vernier.com\/support\/request-form\/\">Support Request<\/a><\/h3>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"mailto:support@vernier.com\"><img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/02\/email.png\" alt=\"\" class=\"wp-image-6114\"\/><\/a><\/figure>\n<\/div>\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_827a4f-e9, .wp-block-kadence-advancedheading.kt-adv-heading_827a4f-e9[data-kb-block=\"kb-adv-heading_827a4f-e9\"]{text-align:center;font-weight:normal;font-style:normal;color:#007377;}.wp-block-kadence-advancedheading.kt-adv-heading_827a4f-e9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_827a4f-e9[data-kb-block=\"kb-adv-heading_827a4f-e9\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_827a4f-e9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_827a4f-e9[data-kb-block=\"kb-adv-heading_827a4f-e9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_827a4f-e9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_827a4f-e9\"><a href=\"mailto:support@vernier.com\">Email<\/a><\/h3>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"tel:+1-888-837-6437\"><img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/02\/call.png\" alt=\"\" class=\"wp-image-6115\"\/><\/a><\/figure>\n<\/div>\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6, .wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6[data-kb-block=\"kb-adv-heading_c2c675-e6\"]{text-align:center;font-weight:normal;font-style:normal;color:#007377;}.wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6[data-kb-block=\"kb-adv-heading_c2c675-e6\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6[data-kb-block=\"kb-adv-heading_c2c675-e6\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_c2c675-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_c2c675-e6\"><a href=\"tel:+1-888-837-6437\">1-888-837-6437<\/a><\/h3>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>If you think your LabQuest 3 units are not charging or not holding a charge, here are some troubleshooting steps to see if you have&#8230;<\/p>\n","protected":false},"author":1698,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-19260","post","type-post","status-publish","format-standard","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/19260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/users\/1698"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/comments?post=19260"}],"version-history":[{"count":0,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/19260\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/media?parent=19260"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/categories?post=19260"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/tags?post=19260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}