{"id":19699,"date":"2024-04-09T11:10:42","date_gmt":"2024-04-09T18:10:42","guid":{"rendered":"https:\/\/www.vernier.com\/til\/?p=19699"},"modified":"2025-07-25T13:22:03","modified_gmt":"2025-07-25T20:22:03","slug":"can-my-pre-november-2023-force-plate-be-repaired","status":"publish","type":"post","link":"https:\/\/www.vernier.com\/til\/19699","title":{"rendered":"Can my Original Force Plate (pre-November 2023) be repaired?"},"content":{"rendered":"<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>The <a href=\"\/product\/force-plate\/\">Force Plate<\/a> (<nobr>FP-BTA<\/nobr>) went through a major redesign in late 2023. Units shipped prior to that have a unique set of troubleshooting tips to understand what may be at the root cause of unexpected behavior. The redesign was prompted in part due to our inability to source existing components. For that reason, we are required to limit repairs to units that are under warranty in some situations. Please refer to <a href=\"\/til\/18670\/\">Which force plate do I have?<\/a> if you are uncertain which version force plate you own.<\/p>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2023\/11\/product.fp-bta._hero.001-1024x576-1.jpg\" alt=\"\" class=\"wp-image-18681\" srcset=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2023\/11\/product.fp-bta._hero.001-1024x576-1.jpg 1024w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2023\/11\/product.fp-bta._hero.001-1024x576-1-600x338.jpg 600w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2023\/11\/product.fp-bta._hero.001-1024x576-1-768x432.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><small><strong>Original Force Plate<\/strong><br \/>Pre-November 2023<\/small><\/figcaption><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<h3 class=\"wp-block-heading\">Under warranty (less than 5 years old)<\/h3>\n<p>If you purchased your force plate within the last 5 years it is covered by warranty &#8211; assuming normal wear and use. Use the flow diagram below to help identify the issue and contact Vernier Technical Support (phone: 888-873-6437 or email: <a href=\"mailto:physics@vernier.com\">physics@vernier.com<\/a>) for further assistance if needed.<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"857\" height=\"1024\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2024\/04\/FP-BTA-Repair-Flow-Diagram-1-e1712870420887-857x1024.png\" alt=\"\" class=\"wp-image-19703\" style=\"width:743px;height:auto\" srcset=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2024\/04\/FP-BTA-Repair-Flow-Diagram-1-e1712870420887-857x1024.png 857w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2024\/04\/FP-BTA-Repair-Flow-Diagram-1-e1712870420887-502x600.png 502w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2024\/04\/FP-BTA-Repair-Flow-Diagram-1-e1712870420887-768x918.png 768w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2024\/04\/FP-BTA-Repair-Flow-Diagram-1-e1712870420887.png 893w\" sizes=\"auto, (max-width: 857px) 100vw, 857px\" \/><figcaption class=\"wp-element-caption\">Most common issues related to pre-November 2023 Force Plates.<\/figcaption><\/figure>\n<\/div>\n<p><strong>Note:<\/strong> If you need to adjust the potentiometer, refer to the following article for instructions.<br \/><a href=\"\/til\/19737\/\">Why doesn't my pre-November 2023 Force Plate read \"0\"?<\/a><\/p>\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Out of Warranty (more than 5 years old)<\/h3>\n<p>If your <a href=\"\/product\/force-plate\/\">Force Plate<\/a> (<nobr>FP-BTA<\/nobr>) was purchased more than 5-years ago, you are still welcome to arrange for a repair. There may be a fee associated with the repair depending on the issue that is identified upon receipt. Please contact Technical Support for that assistance (888-837-6437 or support@venier.com).<\/p>\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Additional Information<\/h3>\n<p><a href=\"\/til\/1416\/\">Force Plate Troubleshooting and FAQs<\/a><\/p>\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49, .wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49[data-kb-block=\"kb-adv-heading_f83f48-49\"]{text-align:center;font-weight:normal;font-style:normal;color:#007377;}.wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49[data-kb-block=\"kb-adv-heading_f83f48-49\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49[data-kb-block=\"kb-adv-heading_f83f48-49\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_f83f48-49 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_f83f48-49\">Contact Us<\/h2>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.vernier.com\/support\/request-form\/\"><img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/02\/Support-help.png\" alt=\"\" class=\"wp-image-6113\"\/><\/a><\/figure>\n<\/div>\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0, .wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0[data-kb-block=\"kb-adv-heading_a318ec-c0\"]{text-align:center;font-weight:normal;font-style:normal;color:#007377;}.wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0[data-kb-block=\"kb-adv-heading_a318ec-c0\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0[data-kb-block=\"kb-adv-heading_a318ec-c0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_a318ec-c0 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_a318ec-c0\"><a href=\"https:\/\/www.vernier.com\/support\/request-form\/\">Support Request<\/a><\/h3>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"mailto:support@vernier.com\"><img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/02\/email.png\" alt=\"\" class=\"wp-image-6114\"\/><\/a><\/figure>\n<\/div>\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_827a4f-e9, .wp-block-kadence-advancedheading.kt-adv-heading_827a4f-e9[data-kb-block=\"kb-adv-heading_827a4f-e9\"]{text-align:center;font-weight:normal;font-style:normal;color:#007377;}.wp-block-kadence-advancedheading.kt-adv-heading_827a4f-e9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_827a4f-e9[data-kb-block=\"kb-adv-heading_827a4f-e9\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_827a4f-e9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_827a4f-e9[data-kb-block=\"kb-adv-heading_827a4f-e9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_827a4f-e9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_827a4f-e9\"><a href=\"mailto:support@vernier.com\">Email<\/a><\/h3>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"tel:+1-888-837-6437\"><img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/02\/call.png\" alt=\"\" class=\"wp-image-6115\"\/><\/a><\/figure>\n<\/div>\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6, .wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6[data-kb-block=\"kb-adv-heading_c2c675-e6\"]{text-align:center;font-weight:normal;font-style:normal;color:#007377;}.wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6[data-kb-block=\"kb-adv-heading_c2c675-e6\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6[data-kb-block=\"kb-adv-heading_c2c675-e6\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_c2c675-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_c2c675-e6\"><a href=\"tel:+1-888-837-6437\">1-888-837-6437<\/a><\/h3>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>The went through a major redesign in late 2023. Units shipped prior to that have a unique set of troubleshooting tips to understand what may&#8230;<\/p>\n","protected":false},"author":86433,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-19699","post","type-post","status-publish","format-standard","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/19699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/users\/86433"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/comments?post=19699"}],"version-history":[{"count":0,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/19699\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/media?parent=19699"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/categories?post=19699"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/tags?post=19699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}