{"id":2089,"date":"2019-09-25T23:14:52","date_gmt":"2019-09-26T06:14:52","guid":{"rendered":""},"modified":"2025-02-05T14:52:33","modified_gmt":"2025-02-05T22:52:33","slug":"2089","status":"publish","type":"post","link":"https:\/\/www.vernier.com\/til\/2089","title":{"rendered":"Logger <i>Pro<\/i> Troubleshooting and FAQs"},"content":{"rendered":"<h3 class=\"wp-block-heading has-text-align-center has-kb-palette-12-background-color has-background\">Logger <i>Pro<\/i> version 3.16.2 is the final release of this software<\/h3>\n<p class=\"has-text-align-center has-medium-font-size\" style=\"font-style:normal;font-weight:700\">New Logger <em>Pro<\/em> licenses are no longer being sold.<br \/>For more information, see <a href=\"\/til\/18481\/\">Logger <i>Pro<\/i> will no longer receive updates<\/a><\/p>\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">General Troubleshooting Tips<\/h3>\n<p>Try these first. Many issues can be solved in a few simple steps: <\/p>\n<p><a href=\"http:\/\/www2.vernier.com\/manuals\/LP3QuickRefManual.pdf\">Quick Reference Manual<\/a><\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">System Requirements<\/h3>\n<ul class=\"wp-block-list\">\n<li><a href=\"\/til\/1579\/\">What are the system requirements for Logger <i>Pro<\/i>?<\/a><\/li>\n<li><a href=\"\/til\/3617\/\">Do you have Logger <i>Pro<\/i> for Chromebooks?<\/a><\/li>\n<li><a href=\"\/til\/2814\/\">Do Logger <i>Pro<\/i>, Graphical Analysis and other Vernier apps run on the Microsoft Surface?<\/a><\/li>\n<li><a href=\"\/til\/2600\/\">Does Logger <i>Pro<\/i> 3 support Windows tablets?<\/a><\/li>\n<li><a href=\"\/til\/265\/\">Do you have Logger <i>Pro<\/i> for Linux?<\/a><\/li>\n<li><a href=\"\/til\/1884\/\">How do I use a screen reader like JAWS with Logger <i>Pro<\/i>?<\/a><\/li>\n<li><a href=\"\/til\/469\/\">Can I install Logger <i>Pro<\/i> 3 to run from a server or network location?<\/a><\/li>\n<li><a href=\"\/til\/1071\/\">Will Logger <i>Pro<\/i> or Logger Lite work in a thin client environment?<\/a><\/li>\n<li><a href=\"\/til\/2361\/\">What is the minimum version of Logger <i>Pro<\/i> and Logger Lite that can be used with my hardware?<\/a><\/li>\n<li><a href=\"\/til\/2264\/\">Can I run Logger <i>Pro<\/i> in a different Language?<\/a><\/li>\n<li><a href=\"\/til\/2990\/\">What is the maximum number of points I can collect\/what is the maximum number of sensors or interfaces I can use with Logger <i>Pro<\/i>?<\/a><\/li>\n<li><a href=\"\/til\/9945\/\">How can I get the installer for an older version of Logger <i>Pro<\/i>, such as for Windows XP?<\/a><\/li>\n<\/ul>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Installation Questions<\/h3>\n<ul class=\"wp-block-list\">\n<li><a href=\"\/til\/9945\/\">How can I get the installer for an older version of Logger <i>Pro<\/i>, such as for Windows XP?<\/a><\/li>\n<li><a href=\"\/til\/9914\/\">Do Vernier apps work with macOS\u00a011, 12 and 13 ? Do they work with computers using Apple Silicon processors (M1 and M2)?<\/a><\/li>\n<li><a href=\"\/til\/1681\/\">How can I install Logger <i>Pro<\/i> on several computers? Is there an MSI file or a silent installer?<\/a><\/li>\n<li><a href=\"\/til\/1885\/\">How do I distribute Logger <i>Pro<\/i> 3 to my students?<\/a><\/li>\n<li><a href=\"\/til\/629\/\">What is your site license policy for Logger <i>Pro<\/i> and LabQuest Viewer computer software?<\/a><\/li>\n<li><a href=\"\/til\/1998\/\">Why is the Logger <i>Pro<\/i> installer asking me for a password?<\/a><\/li>\n<li><a href=\"\/til\/3786\/\">Why does the Logger <i>Pro<\/i> installer take so long to complete on Windows?<\/a><\/li>\n<li><a href=\"\/til\/3670\/\">Issues with the silent installer with Logger <i>Pro<\/i> on Windows 7<\/a><\/li>\n<li><a href=\"\/til\/2618\/\">Can I run your software without installing it or install it to a USB drive?<\/a><\/li>\n<\/ul>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Installation Issues (Windows\u00ae)<\/h3>\n<ul class=\"wp-block-list\">\n<li><a href=\"\/til\/3174\/\">Logger <i>Pro<\/i> installer has trouble during the extracting files step<\/a><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"\/til\/1998\/\">Why is the Logger <i>Pro<\/i> installer asking me for a password?<\/a><\/span><\/li>\n<li><a href=\"\/til\/2501\/\">Windows Pre-Logger <i>Pro<\/i> 3.11 original LabQuest and LabQuest Mini, and pre-3.12 LabPro drivers<\/a><\/li>\n<li><a href=\"\/til\/2851\/\">Are the LabQuest 2 or LabQuest 3 device drivers installed correctly?<\/a><\/li>\n<li><a href=\"\/til\/2364\/\">Common causes of problems with the Logger <i>Pro<\/i> silent installer<\/a><\/li>\n<li><a href=\"\/til\/2246\/\">Where does Logger <i>Pro<\/i> store experiment files?<\/a><\/li>\n<li><a href=\"\/til\/2247\/\">Where does Logger <i>Pro<\/i> install its sample video files on Windows?<\/a><\/li>\n<li><a href=\"\/til\/2705\/\">How do I manually install a driver for LabQuest Viewer software to enable communication with LabQuest 2 or LabQuest 3 via USB?<\/a><\/li>\n<li><a href=\"\/til\/2821\/\">I installed Logger <i>Pro<\/i> 3.8.6 (or newer) and do not see an option for Data Sharing.<\/a><\/li>\n<li><a href=\"\/til\/3371\/\">Why does Windows complain that the device drivers aren't signed?<\/a><\/li>\n<li><a href=\"\/til\/3831\/\">Why does Windows report 'MFPlat.DLL is missing from your computer' (or MFReadWrite.DLL) when launching Logger <i>Pro<\/i> or Logger Lite?<\/a><\/li>\n<li><a href=\"\/til\/4044\/\">Converting from Jungo to WinUSB drivers manually<\/a><\/li>\n<\/ul>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Installation Issues (macOS)<\/h3>\n<ul class=\"wp-block-list\">\n<li><a href=\"\/til\/2912\/\">Logger <i>Pro<\/i> Update for Mac fails with a message about not being able to find an older version.<\/a><\/li>\n<li><a href=\"\/til\/2095\/\">Mac: When I update Logger <i>Pro<\/i>, the Logger <i>Pro<\/i> 3 folder in Applications does not contain the application itself.<\/a><\/li>\n<li><a href=\"\/til\/4147\/\">When I try to run Logger <i>Pro<\/i> on my Mac, it re-installs.<\/a><\/li>\n<\/ul>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Troubleshooting &amp; Crashes<\/h3>\n<ul class=\"wp-block-list\">\n<li><a href=\"\/til\/4484\/\">Logger <i>Pro<\/i> crashes on launch on my Mac, but it used to work.<\/a><\/li>\n<li><a href=\"\/til\/2892\/\">Windows: Why does Logger <i>Pro<\/i> hang, crash, or take several minutes to come up when I start it?<\/a><\/li>\n<li><a href=\"\/til\/1848\/\">When using Mac OS X, why is the Logger <i>Pro<\/i> or Logger Lite window is missing, but the menu bar is visible.<\/a><\/li>\n<li><a href=\"\/til\/2198\/\">Get message \"The ordinal 18 could not be located in the dynamic link library VGPS_SDK.dll\" after opening Logger <i>Pro<\/i>.<\/a><\/li>\n<li><a href=\"\/til\/2687\/\">Logger <i>Pro<\/i> asserts or crashes with a message that the file is corrupted.<\/a><\/li>\n<li><a href=\"\/til\/3161\/\">Why does Logger <i>Pro<\/i> crash, hang, or refuse to  launch when I attempt to start it? (advanced)<\/a><\/li>\n<li><a href=\"\/til\/4047\/\">Why is Logger <i>Pro<\/i>\/Logger Lite giving an error about mfc140u.dll or 0xc000007b?<\/a><\/li>\n<li><a href=\"\/til\/3831\/\">Why does Windows report 'MFPlat.DLL is missing from your computer' (or MFReadWrite.DLL) when launching Logger <i>Pro<\/i> or Logger Lite?<\/a><\/li>\n<li><a href=\"\/til\/18162\/\">Logger <i>Pro<\/i> does not print on macOS 13 and newer.<\/a><\/li>\n<\/ul>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Using Interfaces with Logger <i>Pro<\/i><\/h3>\n<ul class=\"wp-block-list\">\n<li><a href=\"\/til\/740\/\">Why is Logger <i>Pro<\/i> not connecting to the interface and reading \"No Device Connected\" in the toolbar?<\/a><\/li>\n<li><a href=\"\/til\/3264\/\">Do Go Wireless products work with computers?<\/a><\/li>\n<li><a href=\"\/til\/3276\/\">How do I configure the data-collection software to use a sensor that does not Auto-ID?<\/a><\/li>\n<li><a href=\"\/til\/2694\/\">LabQuest 2 FAQs<\/a><\/li>\n<li><a href=\"\/til\/1688\/\">Original LabQuest Troubleshooting and FAQs (Full List)<\/a><\/li>\n<li><a href=\"\/til\/1613\/\">LabPro Troubleshooting and FAQs<\/a><\/li>\n<li><a href=\"\/til\/2113\/\">The LED on my Go! device or LabQuest Mini is not green. What does that mean?<\/a><\/li>\n<li><a href=\"\/til\/1732\/\">SensorDAQ Troubleshooting and FAQ<\/a><\/li>\n<li><a href=\"\/til\/2341\/\">How do I calibrate a sensor in Logger <i>Pro<\/i>?<\/a><\/li>\n<li><a href=\"\/til\/2342\/\">How do I store the calibration for my sensor using Logger <i>Pro<\/i>?<\/a><\/li>\n<li><a href=\"\/til\/2913\/\">Can I get data from multiple LabQuest App files into a single Logger <i>Pro<\/i> file?<\/a><\/li>\n<li><a href=\"\/til\/14956\/\">Can I drive the Power Amplifier using Logger <i>Pro<\/i>?<\/a><\/li>\n<\/ul>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Using Specific Sensors with Logger <i>Pro<\/i><\/h3>\n<p>Extensive help and troubleshooting tips for each sensor is available on the individual sensor&#8217;s website: <a href=\"https:\/\/www.vernier.com\/product-category\/?category=sensors\"><a href=\"https:\/\/www.vernier.com\/product-category\/?category=sensors\">https:\/\/www.vernier.com\/product-category\/?category=sensors<\/a><\/a><\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Importing Data from Calculators into Logger <i>Pro<\/i><\/h3>\n<ul class=\"wp-block-list\">\n<\/ul>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Video Analysis<\/h3>\n<p>General information and troubleshooting for performing video analysis is available:<\/p>\n<ul class=\"wp-block-list\">\n<li><a href=\"\/til\/1925\/\">Logger <i>Pro<\/i> FAQs for Video-Related Features<\/a><\/li>\n<li><a href=\"\/til\/2058\/\">Why are the menu options, \"Movie, Video Capture, and Gel Analysis\" grayed out in the Insert menu of Logger <i>Pro<\/i>? (Windows)<\/a><\/li>\n<\/ul>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Conflicts with Other Software<\/h3>\n<ul class=\"wp-block-list\">\n<li><a href=\"\/til\/2499\/\">When I attempt to download a Vernier data collection file (cmbl, qmbl, gambl) from a website all I see is a bunch of code. What can I do?<\/a><\/li>\n<\/ul>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Tips and Tricks<\/h3>\n<ul class=\"wp-block-list\">\n<li><a href=\"\/til\/2818\/\">How do I use the Data Sharing feature of Logger <i>Pro<\/i> to send data to Graphical Analysis app via Wi-Fi?<\/a><\/li>\n<li><a href=\"\/til\/3022\/\">How do I delete data points in Graphical Analysis Pro, Logger <i>Pro<\/i>, or LabQuest App?<\/a><\/li>\n<li><a href=\"\/til\/2492\/\">How do I export data from Vernier's data-collection apps to a spreadsheet program such as Excel or Google Sheets?<\/a><\/li>\n<li><a href=\"\/til\/2109\/\">How can I make a meter that displays the maximum sensor reading during (and after) data collection?<\/a><\/li>\n<li><a href=\"\/til\/1940\/\">How do I set global preferences on Logger <i>Pro<\/i> in Windows?<\/a><\/li>\n<li><a href=\"\/til\/2516\/\">How do I combine sensor data collected in different data sets or runs into one data set?<\/a><\/li>\n<li><a href=\"\/til\/2653\/\">Can I open data files, such as Logger <i>Pro<\/i> or LabQuest files, in Graphical Analysis GW for iOS devices?<\/a><\/li>\n<li><a href=\"\/til\/2698\/\">Why does my data table have holes (empty cells) in it?<\/a><\/li>\n<li><a href=\"\/til\/1200\/\">How can I improve the appearance of graphs from Logger <i>Pro<\/i> when pasted into a word processor?<\/a><\/li>\n<li><a href=\"\/til\/3280\/\">Which Braille Embossers does Logger <i>Pro<\/i> Support?<\/a><\/li>\n<\/ul>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p>Videos of Logger <i>Pro<\/i> in action are available on our <a href=\"https:\/\/www.youtube.com\/@VernierScienceEducation\/search?query=Logger%20Pro\">YouTube Channel<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Logger Pro version 3.16.2 is the final release of this software New Logger Pro licenses are no longer being sold.For more information, see General Troubleshooting&#8230;<\/p>\n","protected":false},"author":2166,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[3392,685,636,838,3394,3393,90],"class_list":["post-2089","post","type-post","status-publish","format-standard","hentry","tag-distribution","tag-error-message","tag-installation","tag-logger-pro-3","tag-loggerpromain","tag-lp-lpmain-lpmain","tag-network"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/2089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/users\/2166"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/comments?post=2089"}],"version-history":[{"count":0,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/2089\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/media?parent=2089"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/categories?post=2089"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/tags?post=2089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}