{"id":2113,"date":"2018-04-12T18:42:48","date_gmt":"2018-04-13T01:42:48","guid":{"rendered":""},"modified":"2025-02-07T09:18:14","modified_gmt":"2025-02-07T17:18:14","slug":"2113","status":"publish","type":"post","link":"https:\/\/www.vernier.com\/til\/2113","title":{"rendered":"The LED on my Go! device or LabQuest Mini is not green. What does that mean?"},"content":{"rendered":"

The LED on the Go!Temp, Go!Motion, Go!Link, LabQuest Mini, or LabQuest Stream is a useful troubleshooting tool:<\/p>\n

\n\n\n\n\n\n\n\n\n
LED Color<\/th>\nDevice Status<\/th>\nSolution<\/th>\n<\/tr>\n<\/thead>\n
Green<\/td>\nReceiving Power<\/p>\n

Identified by the software<\/td>\n

Ready for use.<\/p>\n

(Note: <\/strong>It is possible for the LED to be Green, but your software still does not show a connection. This can happen if you are running more than one application that supports the device. If that happens, close all applications but the one you want to use. If that does not resolve the issue reboot your device.)<\/td>\n<\/tr>\n

Amber
or
Yellow<\/td>\n		Receiving power<\/p>\n

Not found by the software<\/td>\n

Launch the data-collection software.<\/p>\n

(Note:<\/strong> if you are using the web app version of Graphical Analysis, https:\/\/graphicalanalysis.app<\/a>, you will need to grant permission for the Chrome browser to connect to USB devices. For more information, see How do I connect USB sensors to the Progressive Web App version of Graphical Analysis (and other Vernier apps)?<\/a>)<\/td>\n<\/tr>\n

Red<\/td>\nError condition<\/td>\n\u25cf Connect the device to a different USB port on the computer (not on a keyboard or other unpowered USB port multiplier). If possible, connect the device to a powered USB hub.
\u25cf Check for any damage to the device. Are cables loose or worn?
\u25cf Check the version of the software you are using; you may need to update your software: https:\/\/www.vernier.com\/downloads\/<\/a>
\u25cf Check the device drivers: Are the device drivers installed correctly? (For Windows with LabPro, original LabQuests, LabQuest Mini, and LabQuest Stream)<\/a><\/td>\n<\/tr>\n
Off<\/td>\nNot receiving power<\/p>\n

Not found by the software<\/td>\n

\u25cf Ensure that the device is firmly connected to the USB port.
\u25cf Connect the device to a different USB port.
\u25cf Contact Vernier Technical Support.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n
<\/div>\n

If the tips above did not solve your solution, see below for additional suggestions:<\/p>\n

Graphical Analysis Troubleshooting<\/strong>
Graphical Analysis Troubleshooting and FAQs<\/a><\/p>\n

Logger Pro<\/i> Troubleshooting<\/strong>
Logger Pro<\/i> Troubleshooting and FAQs<\/a><\/p>\n

Logger Lite Troubleshooting<\/strong>
Logger Lite Troubleshooting and FAQs<\/a><\/p>\n

Using Go!Temp<\/strong>
Go!Temp Troubleshooting and FAQs<\/a><\/p>\n

Using Go!Link<\/strong>
Go!Link Troubleshooting and FAQs<\/a><\/p>\n

Using Go! Motion<\/strong>
Go!Motion Troubleshooting and FAQs<\/a><\/p>","protected":false},"excerpt":{"rendered":"

The LED on the Go!Temp, Go!Motion, Go!Link, LabQuest Mini, or LabQuest Stream is a useful troubleshooting tool: LED Color Device Status Solution Green Receiving Power…<\/p>\n","protected":false},"author":2166,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[1941,1533,3446,3421,795,3448,3447,2543],"class_list":["post-2113","post","type-post","status-publish","format-standard","hentry","tag-golink","tag-gotemp","tag-gomot","tag-labquest-mini","tag-led","tag-lq-mini","tag-motion-temperature-link","tag-troubleshooting"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/2113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/users\/2166"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/comments?post=2113"}],"version-history":[{"count":0,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/2113\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/media?parent=2113"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/categories?post=2113"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/tags?post=2113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}