{"id":2656,"date":"2016-09-13T20:50:18","date_gmt":"2016-09-14T03:50:18","guid":{"rendered":""},"modified":"2026-09-04T13:31:02","modified_gmt":"2026-09-04T20:31:02","slug":"2656","status":"publish","type":"post","link":"https:\/\/www.vernier.com\/til\/2656","title":{"rendered":"When LabQuest Viewer tries to connect to a LabQuest, it always asks for a password."},"content":{"rendered":"<p class=\"wp-block-paragraph\">If the &#8220;Require Password&#8221; option is selected, LabQuest will always require a password when connecting to the LabQuest Viewer. To remove the password challenge, do the following:<\/p>\n<h3 class=\"wp-block-heading\">Turn off Require Password<\/h3>\n<ol class=\"wp-block-list\">\n<li>Open the LabQuest Viewer Settings dialog.\n<ul class=\"wp-block-list\">\n<li><strong>LabQuest 3<\/strong>\u2014Launch the Connections app (Settings screen), then tap the Viewer icon, <img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"23\" class=\"wp-image-8917\" style=\"width: 25px;\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2016\/09\/connections-labquest-viewer@2x.png\" alt=\"\" srcset=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2016\/09\/connections-labquest-viewer@2x.png 95w, https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2016\/09\/connections-labquest-viewer@2x-90x87.png 90w\" sizes=\"auto, (max-width: 25px) 100vw, 25px\" \/>.<\/li>\n<li><strong>LabQuest 2<\/strong>\u2014Launch the Connections app (Home screen), then tap the Viewer gear.<\/li>\n<li><strong>Original LabQuest<\/strong>\u2014Tap the Home icon, then select Control Panel \u25b6 Viewer Setup.<\/li>\n<\/ul>\n<\/li>\n<li>Deselect the Require Password option, then tap <strong>Apply<\/strong> (LabQuest 3) or <strong>OK<\/strong> (LabQuest 2) to disable the feature. For the Original LabQuest, close the Viewer Setup box to apply the change.<\/li>\n<li>Reconnect the LabQuest Viewer software to your LabQuest. (This is required if the password was disabled while the LabQuest was connected).\n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>In the Viewer software, return to My Lab and click the Setup My Lab taskbar button.<\/li>\n<li>Remove the LabQuest from My Lab, then add it back.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Additional Troubleshooting<\/h3>\n<ul class=\"wp-block-list\">\n<li>Verify you are connected to the correct LabQuest by checking its name and IP address.<\/li>\n<li>Try enabling, resetting, and disabling the LabQuest password setting.\n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>Reopen the LabQuest Viewer Settings as described in Step 1 above.<\/li>\n<li>Turn on the Password option and change the password<sup>*<\/sup><\/li>\n<li>Exit, then reopen the LabQuest Viewer Settings dialog.<\/li>\n<li>Uncheck the password box and exit the dialog again.<\/li>\n<li>Reconnect the LabQuest to the LabQuest Viewer as described in Step 3 above.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p class=\"has-very-light-gray-background-color has-background wp-block-paragraph\"><sup>*<\/sup><small>It is not possible to remove the password from the LabQuest password entry dialog. This dialog must contain at least one character, otherwise the Done button is not active.<\/small><\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Additional Resources<\/h3>\n<ul class=\"wp-block-list\">\n<li><a href=\"\/til\/2661\/\">LabQuest Viewer Computer Software Troubleshooting and FAQs<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>If the &#8220;Require Password&#8221; option is selected, LabQuest will always require a password when connecting to the LabQuest Viewer. To remove the password challenge, do&#8230;<\/p>\n","protected":false},"author":31,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[2589,4134,3338],"class_list":["post-2656","post","type-post","status-publish","format-standard","hentry","tag-emulator","tag-labquest-viewer","tag-password"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/2656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/comments?post=2656"}],"version-history":[{"count":0,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/2656\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/media?parent=2656"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/categories?post=2656"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/tags?post=2656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}