{"id":2892,"date":"2019-01-11T02:02:16","date_gmt":"2019-01-11T10:02:16","guid":{"rendered":""},"modified":"2020-02-21T11:19:05","modified_gmt":"2020-02-21T19:19:05","slug":"2892","status":"publish","type":"post","link":"https:\/\/www.vernier.com\/til\/2892","title":{"rendered":"Windows: Why does Logger <i>Pro<\/i> hang, crash, or take several minutes to come up when I start it?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">While attempting to start Logger <i>Pro<\/i>, you may encounter the following issues:<\/p>\n<ul class=\"wp-block-list\">\n<li>Logger <i>Pro<\/i> does not start at all.<\/li>\n<li>Logger <i>Pro<\/i> starts but you see a window that says: &#8220;A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.&#8221;<\/li>\n<li>Logger <i>Pro<\/i> takes several minutes to start.<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">Try the following to solve the issue:<\/p>\n<ol class=\"wp-block-list\">\n<li>Reboot the computer and try to start Logger <i>Pro<\/i> again.<\/li>\n<li>Re-install Logger <i>Pro<\/i>. Make sure that you are running a version of Logger <i>Pro<\/i> that supports your operating system. Running an old version of Logger <i>Pro<\/i> on a new operating system will cause this problem. Updated versions of Logger <i>Pro<\/i> and a chart showing which version is recommended for each operating system is at<br \/><a href=\"https:\/\/www.vernier.com\/tech\/lpupdates.html#older_os\">https:\/\/www.vernier.com\/tech\/lpupdates.html#older_os<\/a><\/li>\n<li>Run the Microsoft System File Checker tool: <a href=\"http:\/\/support.microsoft.com\/kb\/929833\">http:\/\/support.microsoft.com\/kb\/929833<\/a><br \/>Corrupted Windows files can mess up everything, this will check for (and fix) those.<\/li>\n<li>Is your computer set to run in French-Canadian or another foreign language? <\/li>\n<li>This also can be caused by interactions with LabView libraries. LabView isn&#8217;t required for any part of Logger <i>Pro<\/i>, but LabView will work with our hardware and so we share some libraries with LabView if it is installed. However, uninstalling and reinstalling LabView is a lot of work to do correctly, so don&#8217;t try this until you know that that is causing it (see step 7).<\/li>\n<li>Only for Logger <i>Pro<\/i> version 3.10.1 and below: something wrong with QuickTime. Uninstall QuickTime from the Add\/Remove Programs in the Windows Control Panel, and then re-install it from:<br \/><a href=\"http:\/\/www.apple.com\/quicktime\/download\">http:\/\/www.apple.com\/quicktime\/download<\/a><br \/>If you can&#8217;t get Quicktime to uninstall, it is a good sign that QuickTime&#8217;s status is causing the problem with Logger <i>Pro<\/i>. We aren&#8217;t experts at QuickTime installation problems, but we can disable QuickTime so that Logger <i>Pro<\/i> will at least launch (although Logger <i>Pro<\/i> won&#8217;t play\/analyze videos). Be advised that repairing Quicktime installations can be tricky, and we have talked to some people who have eventually had to re-install Windows so they can get a working QuickTime install.<\/li>\n<li>To figure out for sure what is causing the problem, download process monitor:<br \/><a href=\"http:\/\/technet.microsoft.com\/en-us\/sysinternals\/bb896645.aspx\">http:\/\/technet.microsoft.com\/en-us\/sysinternals\/bb896645.aspx<\/a><br \/>Run the monitor (the default filters are fine). Then, start Logger <i>Pro<\/i> and wait for Windows to tell you that it has crashed or for Logger <i>Pro<\/i> to eventually show up. Save the file in process monitor and e-mail it us.<\/li>\n<\/ol>\n<p><a href=\"\/til\/3161\/\">Why does Logger <i>Pro<\/i> crash, hang, or refuse to  launch when I attempt to start it? (advanced)<\/a><\/p>\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>While attempting to start Logger Pro, you may encounter the following issues: Logger Pro does not start at all. Logger Pro starts but you see&#8230;<\/p>\n","protected":false},"author":2166,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[714,4851,1155,3583,4849,838,83,1268,4850,4852,2355,68,935],"class_list":["post-2892","post","type-post","status-publish","format-standard","hentry","tag-714","tag-4851","tag-crash","tag-hang","tag-hangs","tag-logger-pro-3","tag-lp","tag-lp3","tag-process-monitor","tag-sfc","tag-vista","tag-windows","tag-xp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/2892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/users\/2166"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/comments?post=2892"}],"version-history":[{"count":0,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/2892\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/media?parent=2892"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/categories?post=2892"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/tags?post=2892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}