![\"2763-battery-error.png\"](\"\/files\/til\/images\/2763-battery-error.png\")
\nA red battery with lightening bolt icon on a LabQuest 2 means that the battery has failed an internal test but the unit is running on AC power. There are several possible causes for this.
\n – The battery is missing.
\n – The battery contacts are covered and not making a connection.
\n – The battery capacitance is too low.
\n – The battery voltage is too low.<\/p>\n
If the battery icon is red, try the following:
\n– Verify that the battery is installed properly and that the battery contact points are not covered and are clean.
\n– Update the software at www.vernier.com\/support\/updates\/labquest\/labq2\/ (version 2.0.1 and version 2.2.1 are prone to this problem.)
\n– Allow the unit to charge for 12 hours using the AC adapter that came with the unit.
\n– Reboot the unit (Home > System > Reboot).<\/p>\n
If the battery icon is still red, the battery is likely bad and will need to be replaced. Batteries carry a one year warranty. If the battery is less than a year old, contact Vernier (support@vernier.com) for further assistance.<\/p>\n
RELATED: A red battery with lightening bolt icon on a LabQuest 2 means that the battery has failed an internal test but the unit is running…<\/p>\n","protected":false},"author":2166,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[5036,2953,5037],"class_list":["post-2987","post","type-post","status-publish","format-standard","hentry","tag-bad-battery","tag-labquest-2","tag-not-charging"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/2987","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/users\/2166"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/comments?post=2987"}],"version-history":[{"count":0,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/2987\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/media?parent=2987"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/categories?post=2987"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/tags?post=2987"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nLabQuest 2 Battery Troubleshooting and FAQs<\/a>
\nMy brand new LabQuest 2 battery doesn't work.<\/a>
\nThe battery on my LabQuest 3 (or 2) is swollen.<\/a>
\nWhat does the battery icon on my LabQuest 2 mean?<\/a><\/p>","protected":false},"excerpt":{"rendered":"