{"id":3077,"date":"2015-08-26T16:46:43","date_gmt":"2015-08-26T23:46:43","guid":{"rendered":""},"modified":"2024-05-30T09:09:40","modified_gmt":"2024-05-30T16:09:40","slug":"3077","status":"publish","type":"post","link":"https:\/\/www.vernier.com\/til\/3077","title":{"rendered":"Why does my LabQuest 2 get stuck while booting and not make it past the logo screen?"},"content":{"rendered":"<div class=\"notice\" style=\"border: 1px solid red; padding: 1em; text-align: center; margin-bottom: 1em;\">\n<h3>This information pertains to LabQuest 2.<\/h3>\n<p>If you have a LabQuest 3, see <a href=\"\/til\/8577\/\">this article<\/a>.<br \/>If you have an original LabQuest, see <a href=\"\/til\/2370\/\">this article<\/a>.<\/p>\n<\/div>\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Symptoms<\/h3>\n<ul class=\"wp-block-list\">\n<li>LabQuest 2 displays the LabQuest logo and then gets stuck on that screen, <strong><em>OR<\/em><\/strong><\/li>\n<li>LabQuest 2 displays the LabQuest logo, goes black, and then displays the logo again, repeating approximately every 10 seconds.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Is the Power Button Stuck?<\/h3>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>If your LabQuest 2 does not completely turn on, the Power Button may be stuck. The best way to check the Power Button is to hold LabQuest 2 with the screen facing you and see if the Power Button is at an angle or if it is flush with the case. You can also feel the button with your finger to determine if it is slightly angled towards the back of the unit.<\/p>\n<p>If the power button is stuck, contact Vernier Technical Support for a Return Merchandise Authorization.<\/p>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"\/files\/til\/images\/3077-power_button_crooked.jpg\" alt=\"3077-power_button_crooked.jpg\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">The Power Button is not Stuck<\/h3>\n<p>If the Power Button does not appear to be stuck, the most likely cause is software corruption. For recovery instructions, see <a href=\"\/til\/3074\/\">LabQuest 2 software corruption recovery instructions<\/a><\/p>\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Additional Information<\/h3>\n<ul class=\"wp-block-list\">\n<li><a href=\"\/til\/3355\/\">I have trouble getting my LabQuest 2 to turn on\/start up. (flowchart)<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>This information pertains to LabQuest 2. If you have a LabQuest 3, see this article.If you have an original LabQuest, see this article. Symptoms Is&#8230;<\/p>\n","protected":false},"author":31,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[5185,1664,5186,3785,2943,2698],"class_list":["post-3077","post","type-post","status-publish","format-standard","hentry","tag-boot-loop","tag-button","tag-freeze-froze-frozen","tag-labq2","tag-power-button","tag-stuck"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/3077","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/comments?post=3077"}],"version-history":[{"count":0,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/3077\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/media?parent=3077"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/categories?post=3077"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/tags?post=3077"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}