{"id":3355,"date":"2018-07-18T19:41:01","date_gmt":"2018-07-19T02:41:01","guid":{"rendered":""},"modified":"2020-11-10T13:43:25","modified_gmt":"2020-11-10T21:43:25","slug":"3355","status":"publish","type":"post","link":"https:\/\/www.vernier.com\/til\/3355","title":{"rendered":"I have trouble getting my LabQuest 2 to turn on\/start up. (flowchart)"},"content":{"rendered":"
\n

This information pertains to LabQuest 2.<\/h3>\n

If you have an original LabQuest, see this article<\/a>.
If you have a LabQuest 3, see this article<\/a>.<\/p>\n<\/div>\n

Normally, LabQuest 2 turns on in less than 90 seconds and displays the Meter screen (the screen that has the File and Sensors menus). If LabQuest 2 fails to start, follow the links below to diagnose the issue. Each link labeled with a TIL number, links to a document to help diagnose and repair each specific issue.<\/p>\n

<\/object><\/p>\n
\n

\"3355-labq2_screen_flash.gif\"
Screen flashes black and white<\/strong>
This is most likely a power or battery-related issue.
See: Why does LabQuest 2 screen flash white, and then black, when I turn it on?<\/a><\/p>\n

\n

\"3355-labq2_start_screen.jpg\"
Frozen on the logo screen<\/strong>
Either the LabQuest software needs to be re-installed, or the power button is stuck.
See:Why does my LabQuest 2 get stuck while booting and not make it past the logo screen?<\/a><\/p>\n

\n

\"3355-labq2_blue_screen.jpg\"
Frozen on the blue screen<\/strong>
The LabQuest software needs to be re-installed.
See:LabQuest 2 software corruption recovery instructions<\/a><\/p>\n

\n

\"3355-labq2_blank_screen.jpg\"
Screen stays black<\/strong>
This is a possible hardware problem.
See:My LabQuest 2 or LabQuest 3 won't turn on and the screen stays black.<\/a><\/p>\n

\n

See Also:
My LabQuest 2 asks for a Linux login. What should I do?<\/a>
LabQuest 2 booted to a screen that lists LabQuest App and Audio Function Generator, but the LabQuest App will not open.<\/a>
LabQuest 2 FAQs<\/a>
LabQuest 2 screen is solid white, does not respond.<\/a><\/p>","protected":false},"excerpt":{"rendered":"

This information pertains to LabQuest 2. If you have an original LabQuest, see this article.If you have a LabQuest 3, see this article. Normally, LabQuest…<\/p>\n","protected":false},"author":1698,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[5178,1155,5685,5687,3785,2953,5686,5684],"class_list":["post-3355","post","type-post","status-publish","format-standard","hentry","tag-boot","tag-crash","tag-dead-doa-stuck-booting","tag-flowchart","tag-labq2","tag-labquest-2","tag-start-fail-guide-black-boot-fail","tag-start-startup"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/3355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/users\/1698"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/comments?post=3355"}],"version-history":[{"count":0,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/3355\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/media?parent=3355"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/categories?post=3355"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/tags?post=3355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}