{"id":3529,"date":"2015-10-01T20:49:23","date_gmt":"2015-10-02T03:49:23","guid":{"rendered":""},"modified":"2026-09-15T10:43:36","modified_gmt":"2026-09-15T17:43:36","slug":"3529","status":"publish","type":"post","link":"https:\/\/www.vernier.com\/til\/3529","title":{"rendered":"My LabQuest Viewer shows LabQuest devices as available to connect but the connection always fails. What can I do?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">It is possible that the software on the LabQuest that supports the LabQuest Viewer functionality can get into a bad state. To recover from this issue, reset the LabQuest software by doing the following:<\/p>\n<h3 class=\"wp-block-heading\">LabQuest 2 or LabQuest 3<\/h3>\n<ol class=\"wp-block-list\">\n<li> Launch the Connections App.<br \/> LabQuest 2\u2014Tap the Wi-Fi icon<br \/> LabQuest 3\u2014Tap the Connections App from the Settings Screen<\/li>\n<li> Tap the icon* associated with Viewer.<\/li>\n<li> Tap Off and then tap OK.<\/li>\n<li> Again tap the icon associated with Viewer.<\/li>\n<li> Tap On and then tap OK to restart this software.<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\">Original LabQuest<\/h3>\n<ol class=\"wp-block-list\">\n<li>Tap Home > Control Panel > Viewer Setup<\/li>\n<li> Tap Off and then close the app.<\/li>\n<li> Again tap Home > Control Panel > Viewer Setup<\/li>\n<li> Tap On and then close the app to restart this software.<\/li>\n<\/ol>\n<p class=\"wp-block-paragraph\">If this fails to resolve the issue, try connecting your devices to a different network.<\/p>\n<p class=\"wp-block-paragraph\">*<a href=\"\/til\/3011\/\">Why are there no icons\/gears on the LabQuest Connections App screen?<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>It is possible that the software on the LabQuest that supports the LabQuest Viewer functionality can get into a bad state. To recover from this&#8230;<\/p>\n","protected":false},"author":1698,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[4377,5993,5139],"class_list":["post-3529","post","type-post","status-publish","format-standard","hentry","tag-lq-view","tag-my-lab-view","tag-viewer"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/3529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/users\/1698"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/comments?post=3529"}],"version-history":[{"count":1,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/3529\/revisions"}],"predecessor-version":[{"id":27462,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/3529\/revisions\/27462"}],"wp:attachment":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/media?parent=3529"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/categories?post=3529"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/tags?post=3529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}