{"id":8577,"date":"2020-08-28T11:01:34","date_gmt":"2020-08-28T18:01:34","guid":{"rendered":"https:\/\/www.vernier.com\/til\/?p=8577"},"modified":"2022-09-20T14:40:52","modified_gmt":"2022-09-20T21:40:52","slug":"my-labquest-3-gets-stuck-on-the-boot-logo-screen-what-do-i-do","status":"publish","type":"post","link":"https:\/\/www.vernier.com\/til\/8577","title":{"rendered":"What should I do if my LabQuest 3 gets stuck on the boot logo screen?"},"content":{"rendered":"<div class=\"notice\" style=\"border: 1px solid red; padding: 1em; text-align: center; margin-bottom: 1em;\">\n<h3>This information pertains to LabQuest 3.<\/h3>\n<p>If you have a LabQuest 2, see <a href=\"\/til\/3506\/\">this article<\/a>.<br \/>\nIf you have an original LabQuest, see <a href=\"\/til\/2370\/\">this article<\/a>.<\/p>\n<\/div>\n<p>We don&#8217;t have a reliable way to fix these in the field at the moment.  If you have a unit that won&#8217;t boot fully, the unit will need to come in for repairs.  Contact Vernier for an RMA.<\/p>\n<div class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49, .wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49[data-kb-block=\"kb-adv-heading_f83f48-49\"]{text-align:center;font-weight:normal;font-style:normal;color:#007377;}.wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49[data-kb-block=\"kb-adv-heading_f83f48-49\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_f83f48-49[data-kb-block=\"kb-adv-heading_f83f48-49\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_f83f48-49 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_f83f48-49\">Contact Us<\/h2>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.vernier.com\/support\/request-form\/\"><img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/02\/Support-help.png\" alt=\"\" class=\"wp-image-6113\"\/><\/a><\/figure>\n<\/div>\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0, .wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0[data-kb-block=\"kb-adv-heading_a318ec-c0\"]{text-align:center;font-weight:normal;font-style:normal;color:#007377;}.wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0[data-kb-block=\"kb-adv-heading_a318ec-c0\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_a318ec-c0[data-kb-block=\"kb-adv-heading_a318ec-c0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_a318ec-c0 wp-block-kadence-advancedheading\" 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mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_827a4f-e9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_827a4f-e9[data-kb-block=\"kb-adv-heading_827a4f-e9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_827a4f-e9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_827a4f-e9\"><a href=\"mailto:support@vernier.com\">Email<\/a><\/h3>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"tel:+1-888-837-6437\"><img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/www.vernier.com\/til\/wp-content\/uploads\/sites\/2\/2020\/02\/call.png\" alt=\"\" class=\"wp-image-6115\"\/><\/a><\/figure>\n<\/div>\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6, .wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6[data-kb-block=\"kb-adv-heading_c2c675-e6\"]{text-align:center;font-weight:normal;font-style:normal;color:#007377;}.wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6[data-kb-block=\"kb-adv-heading_c2c675-e6\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_c2c675-e6[data-kb-block=\"kb-adv-heading_c2c675-e6\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_c2c675-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_c2c675-e6\"><a href=\"tel:+1-888-837-6437\">1-888-837-6437<\/a><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>This information pertains to LabQuest 3. If you have a LabQuest 2, see this article. If you have an original LabQuest, see this article. We&#8230;<\/p>\n","protected":false},"author":1698,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[7542,4751,7546],"class_list":["post-8577","post","type-post","status-publish","format-standard","hentry","tag-labq3-labq3-labq3","tag-lazarus","tag-lq3"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/8577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/users\/1698"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/comments?post=8577"}],"version-history":[{"count":0,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/posts\/8577\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/media?parent=8577"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/categories?post=8577"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vernier.com\/til\/wp-json\/wp\/v2\/tags?post=8577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}