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LabQuest App freezes and the power button does not shut off the LabQuest.

About this FAQ

  • Created Sep 17, 2008
  • Updated Jun 23, 2009
  • Article #1886

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Original LabQuest
This information pertains to the original LabQuest.
If you have LabQuest 2, see LabQuest 2 FAQs and Troubleshooting

First, make sure you are running the latest version of the LabQuest software. Versions 1.1.1 and newer include updates specifically to fix problems with LabQuests freezing. To update your LabQuest, see
     www.vernier.com/labquest/updates

If you already have the latest version installed, here are a few tests to try to see if the problem is caused by a different issue:
1.Tap the home icon in the toolbar. If the button does not bring up the Home menu, the screen might need to be calibrated, or the screen may be defective. See:
     TIL 1776: My original LabQuest screen is unresponsive or acts like I am tapping on the wrong spot.

2.If the Home menu comes up, try opening one of the other programs on LabQuest such as the stopwatch. Verify that the program works, then close it by tapping the X in the upper-right corner of the screen. If at this point LabQuest App does not redraw the screen correctly, use the Control Panel to reboot the LabQuest.

3.If the LabQuest gets stuck on the "System is rebooting" screen, you will need to perform a hard reset using the small reset button on the back of the unit. For detail on how to do this, see:
     TIL 1777: How do I reboot or reset a LabQuest?

Any unit that has this problem should be marked in some way (such as recording the serial number or placing a sticky note on the back of the unit). It is possible that there is a software problem with the unit that causes it to get stuck in reboot. If the unit continues to have problems, contact Vernier.

Need more assistance?

Fill out our online support form or call us toll-free at 1-888-VERNIER.

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