We can only replace cracked screens on LabQuest 2s at this time. We no longer have the parts to replace original LabQuests screens.
This is not covered by our standard warranty because the only way to break a screen is to hit it very hard. If you'd like, we can examine the unit to see if it can be repaired. If we need to replace the screen, there is a $50 charge (plus any applicable tax and $12 shipping).
This is one of the few types of repairs that involves a fee. If you have a PO# or other payment method available, please let us know so we can authorize the repair. If you prefer, please let us know who to contact at your school to process the replacement fee.