Vernier Software and Technology
Vernier Software & Technology
Tech Info Library

My Windows computer fails to install a driver when using LabQuest Viewer software with a LabQuest 2 via USB connection.

LabQuest 2
This information pertains to LabQuest 2.
If you have an original LabQuest, see Original LabQuest Troubleshooting and FAQs (Full List)

When trying to use the LabQuest Viewer software with a LabQuest 2 connected via USB, a driver will be needed.

To install the driver, first ensure your computer has internet access.

Next, check that LabQuest 2 is set to use the Viewer over USB, and then connect LabQuest 2 to the computer.
For more information, see TIL 2971: How do I connect to LabQuest Viewer via USB?

When LabQuest 2 is connected, Windows will start the "Found New Hardware" wizard, and may ask you if it should connect to Windows Update.

2638-connect_to_windows_update.png
Select one of the "Yes" options. (If you don't see the dialog, someone already selected "Yes, now and every time I connect a device" on this computer).

You will be prompted to install the software automatically or from a specific location. Choose "Install the software automatically (Recommended)".

2638-recommended.png

Windows will search for a few minutes and then will install the drivers.

If this doesn't work, see
TIL 2705: How do I install a driver for LabQuest Viewer software to enable communication with LabQuest 2 via USB?

Note 1: If the driver install takes a particularly long time(including the time it takes you to read this document), the LabQuest 2 may think that the network connection has failed. You may need to reboot LabQuest 2 to make the connection work again (Choose Home|System|Reboot). This is a one time issue that will only happen the first time you install the USB network drivers.

Note 2: If you do not see the Found New Hardware Wizard when you connect LabQuest 2 to the computer (or if you saw it once, and now don't see it again), go into the Device Manager and right click on the "RNDIS/Ethernet Gadget" device (it will show up with a Question Mark icon). Then, choose "Update Driver." The full steps are similar to handling other drivers:
TIL 2501: Windows Pre-Logger Pro 3.11 original LabQuest and LabQuest Mini, and pre-3.12 LabPro drivers

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