The non-refundable fee for evaluating an out-of-warranty repair on an Ocean Insight (formerly Ocean Optics) spectrometer has increased dramatically. Vernier is no longer facilitating these returns.
If you aren’t sure whether your Ocean Insight spectrometer is still under warranty and you purchased it from Vernier, email firstname.lastname@example.org or call 888-VERNIER (888-837-6437) and ask for Chemistry Tech Support. We will need all the serial numbers from the label(s) on the spectrometer. If it is still under warranty, we will assist with the repair.
If your Ocean Insight spectrometer is not under warranty and you would still like to have it repaired, you can initiate a return at https://www.oceaninsight.com/support/faqs/supportrma-request-form/