It is possible that the software on the LabQuest that supports the LabQuest Viewer functionality can get into a bad state. To recover from this issue, reset the LabQuest software by doing the following:
LabQuest 2 or LabQuest 3
- Launch the Connections App.
LabQuest 2—Tap the Wi-Fi icon
LabQuest 3—Tap the Connections App from the Settings Screen - Tap the icon* associated with Viewer.
- Tap Off and then tap OK.
- Again tap the icon associated with Viewer.
- Tap On and then tap OK to restart this software.
Original LabQuest
- Tap Home > Control Panel > Viewer Setup
- Tap Off and then close the app.
- Again tap Home > Control Panel > Viewer Setup
- Tap On and then close the app to restart this software.
If this fails to resolve the issue, try connecting your devices to a different network.
*Why are there no icons/gears on the LabQuest Connections App screen?