Can my Original Force Plate (pre-November 2023) be repaired?
Can my Original Force Plate (pre-November 2023) be repaired?
Can my Original Force Plate (pre-November 2023) be repaired?
The Force Plate (FP-BTA) went through a major redesign in late 2023. Units shipped prior to that have a unique set of troubleshooting tips to understand what may be at the root cause of unexpected behavior. The redesign was prompted in part due to our inability to source existing components. For that reason, we are required to limit repairs to units that are under warranty in some situations. Please refer to Which force plate do I have? if you are uncertain which version force plate you own.
Original Force Plate Pre-November 2023
Under warranty (less than 5 years old)
If you purchased your force plate within the last 5 years it is covered by warranty – assuming normal wear and use. Use the flow diagram below to help identify the issue and contact Vernier Technical Support (phone: 888-873-6437 or email: physics@vernier.com) for further assistance if needed.
Most common issues related to pre-November 2023 Force Plates.
If your Force Plate (FP-BTA) was purchased more than 5-years ago, you are still welcome to arrange for a repair. There may be a fee associated with the repair depending on the issue that is identified upon receipt. Please contact Technical Support for that assistance (888-837-6437 or support@venier.com).
