Attempt to install the driver automatically:
If the procedure above does not work, for example, if you do not have an internet connection or group policy prevents Windows Update from updating drivers, then download the following files: (Save the files to a USB storage device if you are trying to fix this problem on a computer that doesn’t have an internet connection.)
For 32 bit OSes, download:
For 64 bit OSes, download:
(Transfer the USB storage device files to the other computer if necessary.) Unzip the file.
Follow these driver installation steps:
- Run the Found New Hardware Wizard by following the procedure in TIL 2638 above. Select either option labeled “Yes.” Choose Next.
Note: You may require Administrator rights for this procedure based on your local configuration.
- Choose “Install from a list or specific location (Advanced).” Choose Next.
- Check the box for “Include this location in the search.” Choose Browse. Select the folder containing the unzipped file you downloaded. Choose Next.