Vernier Software and Technology
Vernier Software & Technology
Tech Info Library

LabQuest 2 freezes

First, make sure that your LabQuest 2 is really frozen, it may just be that the screen calibration is off, or that some parts of the screen are not responding.
     TIL 2766: LabQuest 2 screen is unresponsive or acts like I am tapping on the wrong spot.
If holding down the Home button for 5 seconds doesn't do anything, hold down the power button (on the top of the unit) for 8 seconds, and the unit will reboot. Then check your software version; tap on "Home", choose "System", and then "System Info."

LabQuest versions 2.7.0-2.7.2 will freeze if left turned on for ~5 days and not connected to Wi-Fi. This is fixed in newer versions:

LabQuest versions 2.2.0 or 2.2.1 will freeze when connected to certain Wi-Fi networks. This is fixed in newer versions: Note: If you are having this issue, turn off Wi-Fi before you update, (if it freezes in the middle of the update, you will need to contact us). After the update has been installed you can turn WiFi back on.

Go to top