Vernier Software and Technology
Vernier Software & Technology
Tech Info Library

I am having trouble getting my original LabQuest to turn on/start up. (flowchart)

Original LabQuest
This information pertains to the original LabQuest.
If you have LabQuest 2, see I have trouble getting my LabQuest 2 to turn on/start up. (flowchart)

Normally, the original LabQuest turns on in less than 90 seconds and displays the Meter screen (the screen that has the File and Sensors menus). If your original LabQuest fails to start, follow the links below to diagnose the issue.


4245-LabQuest_not_booting_flowchart.svg

4245-labq_screen_black_power_led_off.jpg
Screen is black - power-button LED is OFF
This is most likely a power or battery-related issue.
See: TIL 1880: LabQuest does not respond and the screen and power light are black.

4245-labq_screen_black_power_led_flashes.gif
Screen is black - power-button LED is FLASHING or won't stay on
This is most likely a power or battery-related issue.
See: TIL 1880: LabQuest does not respond and the screen and power light are black.

4245-labq_screen_black_power_led_on.jpg
Screen is black - power-button LED is ON
This is most likely caused by the system shutting down because of a very low battery.
See: TIL 1779: LabQuest blue power-button LED is on, but the screen is black.

4245-labq_start_screen.jpg
Frozen on the logo screen
LabQuest software needs to be re-installed.
See:TIL 2370: My original LabQuest is stuck on the LabQuest logo screen.

4245-labq_update_text.jpg
Shows white text on black screen, text may be looping
LabQuest software update failed and needs to be re-installed.
See:TIL 4246: My original LabQuest is displaying white text on a black screen and will not boot.

4245-labq_blue_screen.jpg
Frozen on the teal Vernier screen
The LabQuest needs to be reset.
See:TIL 2527: My LabQuest is stuck on a plain screen displaying "Vernier" text.

4245-labq_white_screen.jpg
Frozen on a white screen
The LabQuest needs to be reset or possible hardware issue.
See:TIL 1789: My original LabQuest Screen is white and does not respond

4245-labq_stuck_booting.jpg
Frozen on the "System is Rebooting" dialog
The LabQuest needs to be reset.
See:TIL 1872: Original LabQuest gets stuck on the "System is rebooting" screen when trying to reboot.

See Also:
TIL 1688: Original LabQuest Troubleshooting and FAQs (Full List)

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