Vernier Software and Technology
Vernier Software & Technology

Tech Info Library

The Vernier Tech Info Library contains support documentation for our products, including troubleshooting tips, detailed product specifications, and answers to frequently asked questions from our customers.

500 Tech Info Library Articles for matching "elec"

  1. LabQuest 2 screen flashes white, and then black, when I turn it on.

  2. How is the Go Direct SpectroVis Plus Spectrophotometer different than the SpectroVis Plus?

  3. Converting from Jungo to WinUSB drivers manually

  4. I am using a third-party electrode with your Electrode Amplifier. How do I calibrate the electrode in LoggerPro 3?

  5. I found an ORP electrode that was stored dry. How can I test it to see if the electrode is still working?

  6. Do you carry microelectrodes for pH, dissolved oxygen, or specific ions?

  7. Go Direct Ion Selective Electrode Amplifier Troubleshooting and FAQs

  8. General tips for using Ion Selective Electrodes (ISE).

  9. Where can I get the electronic components used in Vernier physics experiments?

  10. Go Direct Ammonium Ion-Selective Electrode Troubleshooting and FAQs

  11. Nitrate Ion-Selective Electrode Troubleshooting and FAQs

  12. Ammonium Ion-Selective Electrode Troubleshooting and FAQs

  13. Data Collection with Go Wireless pH/Electrode Amplifier FAQs

  14. Go Direct Potassium Ion-Selective Electrode Troubleshooting and FAQs

  15. Potassium Ion-Selective Electrode Troubleshooting and FAQs

  16. Go Direct Calcium Ion-Selective Electrode Troubleshooting and FAQs

  17. Calcium Ion-Selective Electrode Troubleshooting and FAQs

  18. Go Direct Chloride Ion-Selective Electrode Troubleshooting and FAQs

  19. Go Direct Nitrate Ion-Selective Electrode Troubleshooting and FAQs

  20. How do I sterilize an Ion-Selective Electrode?

  21. What is the best way to clean the glass bulb of the pH electrode?

  22. Chloride Ion-Selective Electrode Troubleshooting and FAQs

  23. Can salinity be measured using a chloride ion-selective electrode?

  24. The pH electrode I have been using no longer seems to work or is slow to respond. Is there anything I can do to fix it?

  25. Do you have a power supply for electrolysis?

  26. Can I use the ORP Sensor for Cyclic Voltammetry?

  27. Do you have updated instructions for Advanced Chemistry with Vernier Experiment 21, Electroplating?

  28. How do I remove or replace a Go Wireless pH or Go Wireless Electrode Amplifier battery?

  29. Go Direct Electrode Amplifier Troubleshooting and FAQs

  30. Where do I find electronic components for use with the Digital Control Unit (DCU)?

  31. Electrode Amplifier Troubleshooting and FAQs

  32. Can I use an ISE with Arduino?

  33. How can I have my ISE read mV output instead of mg/L?

  34. Will ISEs work with DataQuest and the TI-Nspire?

  35. During calibration, what are the typical potential output readings for the PH-BNC electrode?

  36. Glass-Body pH Electrode BNC: Troubleshooting and FAQs

  37. What is the difference between the Go Direct Electrode Amplifier (GDX-EA) and the Go Direct ISE Amplifier (GDX-ISEA)?

  38. What do I do about mold growth in my bottle of pH electrode storage solution?

  39. I get a "Path too Long" error when trying to open an electronic copy of a book on Windows.

  40. How do I change the displayed measurement channel on my Go Direct Electrode Amplifier or ISE Amplifier?

  41. Can I use my third-party ISE with my Vernier equipment?

  42. Why does my LabQuest 2 unit restart after selecting Shutdown?

  43. How does a Vernier Motion Detector work (electrically)?

  44. Can I use the DO Electrode Filling Solution past its expiration date?

  45. Can I change the graph highlight color in Logger Pro 3 or Graphical Analysis 3?

  46. How do I measure PAR from artificial lighting using the Vernier PAR Sensor ?

  47. Is connector on the Power Amplifier connected to the black lead of a VP-BTA?

  48. Where do I find the supplemental files for Advanced Physics Beyond Mechanics?

  49. Where do I get pH or ORP Storage Solution? (Buffer Storage Solution)

  50. Are your EKG sensors Optically Isolated?

  51. Why does event with entry mode in Logger Pro give me doubled event entries?

  52. How do I access my lab books from my account on the Vernier website?

  53. Why does the Charge Sensor value drift upward during experiments?

  54. Can Vernier data be saved in LabArchives?

  55. Will I get interference when I put two sensors in the same solution?

  56. How can I control AC devices with the Digital Control Unit?

  57. Why are my voltage readings inaccurate when I measure half cells or batteries?

  58. How can I keep my pH or ORP storage solution from spilling when the sensor is in use?

  59. How can I measure the power of my wind turbine?

  60. Eddy Current Brake Troubleshooting and FAQs

  61. How much current is drawn by a LabQuest charging station?

  62. Which UV sensor should I purchase--UVA or UVB?

  63. How do I manually calibrate my Go Wireless pH or EA in Graphical Analysis GW for iPad or Android?

  64. The glass bulb of my pH Sensor is broken. Can it be repaired?

  65. Do you have any lab activities that deal with renewable energy?

  66. Can Logger pro synchronize video with data that was imported from a third party data logger?

  67. Go Direct ORP Sensor Troubleshooting and FAQs

  68. Why is my Vernier website shopping cart empty after I update it?

  69. How should I store Vernier products during the summer?

  70. My Go Direct pH arrived in two pieces, how do I put it together?

  71. Are the LabQuest 2 device drivers installed correctly?

  72. How can I manually set up a nonauto-ID sensor in DataMate?

  73. How do I use Google Science Journal with Go Direct sensors on Android?

  74. Digital Control Unit (DCU) Troubleshooting and FAQs

  75. How do I measure motion with a photogate using the Vernier Cart Picket Fence?

  76. Is there a way to connect Vernier sensors to Pachube?

  77. How can I use Vernier products to study muscle activity?

  78. What languages are supported in the LabQuest application?

  79. How do I use my homemade sensor with Logger Pro?

  80. ISEs connected to a Go Wireless Link are identified as a different sensor.

  81. How can I improve the readings I get with the Exercise Heart Rate Monitor?

  82. How can I use a photogate to count events?

  83. How do I configure the data-collect software to use an older sensor that does not Auto-ID?

  84. I cannot connect to mBot (PC/Mac/ChromeOS).

  85. Trying to run an MS-DOS program from Windows 95 or Windows 98.

  86. Do I need to calibrate the Goniometer?

  87. My ISEs do not calibrate correctly in EasyData 2.0

  88. Why is my EKG trace noisy? Why doesn't my EKG trace look like the trace in the book?

  89. Platinum Cell Conductivity Probe Troubleshooting and FAQs

  90. How does LabQuest 2 compare to the original LabQuest?

  91. How do I store the calibration for my sensor using Logger Pro?

  92. How do I delete data points in Logger Pro or LabQuest App?

  93. What experiments appear on the Activity Based Physics High School CD?

  94. I want to use my drop counter to get a graph of drops per second.

  95. Logger Pro 3.4.6 tells me to sort data before doing a curve fit

  96. How can I get better recordings using the Hand-Grip Heart Rate Monitor or Exercise Heart Rate Monitor

  97. How do I set up Vernier Photogates (VPG-BTD) for data collection using Graphical Analysis 4?

  98. Can you create new match files for Logger Pro?

  99. How can I delete points in Video Physics?

  100. How do I install the Jungo WinDriver for LabPro, LabQuest, and LabQuest Mini manually?

  101. How do I change the name of my Go Wireless sensor?

  102. How do I free up memory on a calculator to collect more CBL data when using the PHYSICS program?

  103. I tried copying and pasting from Logger Pro 3 and it didn't work. What else can I try?

  104. How do I use the Davis WeatherLink Live?

  105. What types of activities can I perform with the Charge Sensor?

  106. How do I connect my Go Wireless Heart Rate to the Graphical Analysis App?

  107. Where do I find the serial number and hardware/firmware version numbers of my Go Wireless sensor?

  108. How do I set up Google Science Journal for data collection with Go Wireless sensors?

  109. Why doesn't my pH Sensor read pH 7 in distilled or deionized water?

  110. What chemicals can I use with your conductivity probes?

  111. How do I set up a Go Direct Photogate to collect data using Graphical Analysis 4?

  112. How do I update the version of EasyData in my TI-SmartView software?

  113. How do I change units for Go Wireless Temp?

  114. How do I map data collected on a LabQuest or LabQuest 2?

  115. The liquid inside my pH Sensor is low or gone. Will it still work?

  116. Go Wireless sensors - battery details

  117. How do I move a linear fit to make use of error bars?

  118. Can my O2 Gas Sensor (O2-BTA) be repaired?

  119. Where can I get simulation software?

  120. How do I set global preferences on Logger Pro in Windows?

  121. EKG Sensor Troubleshooting and FAQs

  122. Bluetooth Help and Troubleshooting Tips related to the Wireless Dynamics Sensor System (WDSS)

  123. Go Wireless Temp - Data Collection Details

  124. How do I perform weighted curve fits in Logger Pro?

  125. Storing data and experiments with Datamate

  126. ORP Sensor Troubleshooting and FAQs

  127. How do I set up Vernier Photogates (VPG-BTD) for data collection with Logger Pro 3?

  128. My Tris-Compatible Flat pH Sensor reads mV instead of pH.

  129. How do I delete the data files that my students save to the LabQuest?

  130. How do I set up LabPro and Logger Pro for remote data collection?

  131. Vernier Breadboard Cables Troubleshooting and FAQs

  132. How do I deploy the Logger Pro silent installer with Group Policy?

  133. How do I check the lamp output of my spectrometer?

  134. OHAUS Balance Troubleshooting

  135. Why are certain sensors not able to work with the NXT Adapter?

  136. How do I save and use a graph or csv data file from Graphical Analysis 4 on a Chromebook?

  137. How does the PAR Sensor Work?

  138. Is the PAR Sensor waterproof?

  139. What do you have for STEM or engineering in elementary or middle school?

  140. Why can't I upload my sketch to my Arduino Uno/Redboard?

  141. Why are the force readings on my Structures and Materials Tester (VSMT) noisy?

  142. How do I dispose of my pH sensor?

  143. Does Vernier offer a sensor to test for lead in water?

  144. How do I calibrate a sensor in Logger Pro?

  145. Go Wireless pH Troubleshooting and FAQs

  146. Can I use the modify or repair options from the LabQuest Viewer Windows installer to reinstall Bonjour?

  147. Is there a way to connect my CO2 sensor to an NXT Mindstorm?

  148. Thermocouple Troubleshooting and FAQs

  149. How short an impulse can I measure with the Force Plate?

  150. Can I use the Time of Flight Pad with my own projectile launcher?

  151. Can I program my mBot via Bluetooth with mBlock 3 software?

  152. Why don't I get a freefall acceleration value of 9.8 m/s^2 when using a motion detector?

  153. How can I change the sign of the force reading? (Make either push or pull positive or negative)

  154. My USB drive is not recognized by LabQuest. What can I do?

  155. What is the Relative Stablilty Reading and how do I use it when calibrating a Go Direct Sensor?

  156. Why doesn‘t my TI-82 identify my Auto-ID sensor in the DataMate program?

  157. How do I set up a Go Direct Photogate to collect data using LabQuest 2 App?

  158. Why is my gel analysis standard curve not linear?

  159. How do you use the Thermocouple to measure very low or very high temperatures more accurately?

  160. How do I get the sensor reading from the Vernier EV3 Sensor block connected to the Display block?

  161. What data collection hardware works with TI-Nspire products?

  162. Logger Pro can not connect to LabPro

  163. How do I reset my mBot back to the Default Program?

  164. Can I use LabQuest's internal temperature and microphone sensors when connected to the computer?

  165. What is WeatherLink IP and how do I share weather data on a web site?

  166. How do I connect my sensor to Scratch 3?

  167. LabQuest 2.2.1 Release Notes

  168. When I use my WDSS with LabVIEW it shows a warning about an exception.

  169. Why do I get the "No Printers Installed" error when trying to print from LabQuest?

  170. How do I calibrate a COL-DIN Colorimeter using a stand alone LabQuest 2?

  171. I have a Blood Pressure sensor. Can my students use the data from the Cuff Pressure data that is collected by the software to calculate the BP parameters?

  172. Why do I get an ARCHIVED error when running a Vernier application on my TI-83 Plus?

  173. How do I change units when using the Optical DO Probe?

  174. Why does Logger Pro 3 (or Logger Lite) crash right after it opens?

  175. Can I create a map of my Vernier data using Google My Maps?

  176. How do I install Logger Pro without installing QuickTime?

  177. How do I set up LabQuest 2 and Graphical Analysis 4 to work together via wireless Data Sharing over Wi-Fi?

  178. Can I use Vernier water quality sensors in salt water or in a salt water aquarium?

  179. Conductivity Probe Troubleshooting and FAQs

  180. My Windows computer fails to install a driver when using LabQuest Viewer software with a LabQuest 2 via USB connection.

  181. How do I get Graphical Analysis or Logger Pro to print the entire data table and not just part of it?

  182. Can I use my Vernier "wired" sensors with Graphical Analysis 4 on an iPad, Chromebook, Android tablet, or other mobile devices?

  183. Where can I get replacement LEDs to use with the KidWind SimpleGEN?

  184. How do you create new match files for MacMotion or Motion?

  185. How do I repair a KidWind Mini Wind Turbine nacelle that is incorrectly wired?

  186. Vernier Flash Photolysis Troubleshooting and FAQs

  187. Data collection is interrupted on screen sleep or app backgrounding using Mac OS X 10.9 and 10.10.

  188. How do I install a driver for LabQuest Viewer software to enable communication with LabQuest 2 via USB?

  189. Hand-Grip Heart Rate Monitor Troubleshooting and FAQs

  190. How do I save data as a csv file in Graphical Analysis 4 on iOS?

  191. How do I share data from Graphical Analysis 4 with other people using a cloud service?

  192. How do I test a KidWind generator?

  193. Can Logger Pro use maximum and minimum gradient to determine margins of error?

  194. Do any of your sensors require special storage?

  195. How do I use the Data Sharing feature of Logger Pro to send data to Graphical Analysis 4 via Wi-Fi?

  196. How do I move an image saved on my LabQuest 2 to a computer?

  197. Why does the CD copy that I burned on a PC system no longer work on my Mac?

  198. How can I move data collected on a LabQuest 2 to Graphical Analysis 4 on a Chromebook if I can't use Wi-Fi?

  199. How do I get the Goniometer to report both positive and negative joint angles?

  200. How do I change the reporting direction of the Goniometer?

  201. Is it possible to take screenshots of the Datamate program using the Graph Link cable?

  202. How does the LabPro Heart Rate algorithm work?

  203. How do I keep the Statistics text box in Graphical Analysis 3.1 from being truncated on a printed copy?

  204. Why do I get strange waveforms from the Power Amplifier Function Generator application?

  205. How do I tell which model Go!Link I have?

  206. What do I need to purchase to do the prescribed practicals in IB Physics?

  207. I am using your Biology with Computers for Logger Pro manual. When I do a regression line, the slope is reported as an integer, namely 0 or 1. How do I fix this?

  208. Is there a way to automatically calculate Heart Rate, Cadence, and Range of Motion with the Goniometer and a Heart Rate Monitor?

  209. How do I determine the best amount of load to use with my solar panel?

  210. Where can I find the original Energy Audit activity from Renewable Energy with Vernier?

  211. My WPA2 Enterprise network requires a certificate, how do I install it on LabQuest 2?

  212. Colorimeter Troubleshooting and FAQs

  213. Where can I purchase a multimeter to use with my KidWind kits?

  214. How do I get my LabQuest 2 Periodic_Table_Data file to update?

  215. When I retrieve data from a remote data collection experiment using Logger Pro, I get just voltages or incorrect readings. What is wrong?

  216. Can I remove lab instructions from LabQuest?

  217. How do you use an Instrumentation Amplifier with a TI Graphing Calculator?

  218. Why are the readings from my ORP sensor noisy?

  219. My calculator will not turn on.

  220. Exercise Heart Rate Monitor Troubleshooting and FAQs

  221. What is the difference between a Differential Voltage Probe (DVP-BTA) or Go Direct Voltage Probe (GDX-VOLT) and the simple Voltage Probe (VP-BTA)?

  222. LabQuest 2.6.2, 2.6.1 and 2.6 Release Notes

  223. How do I change the color of the points plotted in video analysis in Logger Pro?

  224. How do you connect a Go!Motion or Go!Temp to my Hummingbird robot?

  225. My blood pressure readings do not update after the first run when using LabQuest 2, even though the new graph appears on the screen.

  226. When I plug in a Power Amplifier, it is not recognised.

  227. How do I connect my ULI to a Windows computer that does not have a serial port?

  228. What Vernier products are available for biochemistry?

  229. I can't get my structures and materials tester displacement reading.

  230. How do I get an A260/A280 value with your UV-VIS spectrometers in Logger Pro?

  231. Can I perform a custom calibration of a Vernier spirometer?

  232. What do I need to purchase to do the prescribed practicals in IB Chemistry?

  233. Go Direct Light and Color Sensor Troubleshooting and FAQs

  234. My original LabQuest screen is unresponsive or acts like I am tapping on the wrong spot.

  235. Can I use multiple water quality sensors in the same solution via Bluetooth without interference?

  236. How do I reboot or reset a LabQuest?

  237. How do I manually calibrate my sensor in LabQuest?

  238. How do I delete an experiment from Graphical Analysis GW for iOS?

  239. LabQuest 2 Wi-Fi username field is wrong and grayed out

  240. Which digital video camera should I purchase for video analysis?

  241. I get a Javascript error when I try to run Graphical Analysis 4 on Windows.

  242. Will my Mac support Bluetooth GoDirect?

  243. Can I use Vernier BTA sensors with a different A-to-D converter?

  244. Non-Auto-ID sensor shows as "offline" when opening a file on LabQuest.

  245. LabQuest: How can I manually set up a sensor that does not auto-ID?

  246. I cannot connect to mBot (iOS/Android).

  247. LabQuest does not respond and the screen and power light are black.

  248. Can I run Logger Pro in a different Language?

  249. What is the Print to File feature in LabQuest 2?

  250. How can I check the TI-Nspire software version on my handheld?

  251. Can I program my mBot via Bluetooth with mBlock 5 software?

  252. Windows Pre-Logger Pro 3.11 original LabQuest and LabQuest Mini, and pre-3.12 LabPro drivers

  253. How do I connect my LabQuest Stream via Bluetooth to Graphical Analysis 4?

  254. How do I export data from Logger Pro 3 to a spreadsheet program such as Excel or Google Docs?

  255. How do I calibrate the Go Direct O2 Gas?

  256. How do I connect my Chromebook and LabQuest 2 via Wi-Fi?

  257. My Davis Weather station stopped working. What do I do?

  258. Could I use one of your interfaces to connect the output of my third-party GC to your software?

  259. Does LabQuest print to the HP LaserJet P1606dn?

  260. What power supplies can I use with the DCU?

  261. Which Vernier sensors will work with the Hummingbird robot?

  262. Can I do Graph Matching with Graphical Analysis 4?

  263. Using the LabQuest Browser in Logger Pro reports "Error communicating with LabQuest: 1. Cannot browse device." and disconnects

  264. What are the error messages you can get when updating a LabQuest?

  265. Can I connect your digital microscopes and microscope imagers to a Chromebook?

  266. How do I transfer a .txt or .csv file from a LabQuest to a computer?

  267. What Vernier products are available for physical chemistry?

  268. How do I set up Vernier Photogates (VPG-BTD) for data collection in a projectile motion experiment?

  269. How do I move data from a LabQuest to a computer?

  270. Go Direct Colorimeter Troubleshooting and FAQs

  271. Why does the Import from TI Device in Logger Pro not show lists L1 - L6 as expected or show a square (□)?

  272. Graphical Analysis 4 for Windows reports "The bluetooth connection has been lost" when trying to connect to a sensor.

  273. What type of liquids cause problems for the pH Sensor?

  274. How do I save a custom calibration to my pH sensor?

  275. Logger Pro crashes after opening a qmbl file from LabQuest.

  276. How do I replace the AC adapter port on an original LabQuest?

  277. Why doesn't the Wireless Sensors option in Graphical Analysis GW work on my Android device?

  278. What are the options for accessing the data from a Davis weather station?

  279. Why does my Power Amplifier cause my LabQuest to disconnect from Logger Pro when I try to set the frequency?

  280. Vernier Circuit Board 2 Troubleshooting and FAQs

  281. What is the difference between "A weighting" and "C weighting"?

  282. How do I remove the force sensor from the Vernier Structures and Materials Tester (VSMT)?

  283. What signal sources can I use with the Power Amplifier?

  284. Graphical Analysis GW for Android FAQ and Troubleshooting

  285. Pressure Sensor 400 Troubleshooting and FAQs

  286. Graphical Analysis 4 won't open my .ambl file.

  287. What are the tradeoffs between Graphical Analysis and Logger Pro?

  288. How do I manually calibrate my sensor in Graphical Analysis 4 for iOS/Android?

  289. How do I use a specially prepared drive to recover a LabQuest 2 unit?

  290. Where are the experiment files for my book?

  291. Why does LabQuest Viewer 2.0 prompt me about Microsoft .NET Framework on my Windows 7 computer?

  292. Which Vernier sensors are submersible in water?

  293. Will the VSMT work with SensorDAQ and LabVIEW?

  294. Projectile Motion lab only registers four events with Time of Flight Pad.

  295. How do I restore factory defaults to a sensor?

  296. What is "Live" mode in mBlock 5? Why would I use it?

  297. Scan for Wireless LabQuest Stream in Logger Pro? does not show my device, what do I do now?

  298. Go Direct Force and Acceleration Sensor Troubleshooting and FAQs

  299. Which sensors can I use with Graphical Analysis 4 and Graphical Analysis GW on Android devices?

  300. Go Direct 3-Axis Magnetic Field Sensor Troubleshooting and FAQs

  301. How do I connect to a LabQuest Stream via Bluetooth using Logger Pro?

  302. Which Go Direct Sensor should I take to the amusement park?

  303. Go Direct Sound Troubleshooting and FAQ

  304. How do I collect data using a Motion Encoder and a photogate simultaneously?

  305. I updated Logger Pro and no longer can connect to my Go Wireless Temp

  306. Which sensors can I use with Graphical Analysis 4 and Graphical Analysis GW on iOS devices?

  307. Go Direct Oxygen Gas Troubleshooting and FAQs

  308. Dave's Eclipse Tips

  309. Go Direct Respiration Belt Troubleshooting and FAQs

  310. How do I measure linear position with a GDX-RMS in Graphical Analysis 4?

  311. Why isn't LabQuest 2 choosing the lambda max of my absorbance spectrum like it used to?

  312. Go Direct Acceleration Troubleshooting and FAQs

  313. What languages does Graphical Analysis 4 support?

  314. Why is it that some micro USB cables do not work with my Go Direct sensors?

  315. Go Direct Temperature Probe Troubleshooting and FAQs

  316. Go Direct Motion Troubleshooting and FAQs

  317. Go Direct Rotary Motion Troubleshooting and FAQs

  318. Go Direct Projectile Launcher Troubleshooting and FAQs

  319. How do I dispose of a spectrum tube?

  320. What Vernier products are available for analytical chemistry?

  321. My power supply is making noise. Is that bad?

  322. LabQuest Stream Battery Troubleshooting and FAQ

  323. What is the best light source to make solar panels work indoors?

  324. How do I attach the Go Direct Force and Acceleration to the Go Direct Centripetal Force Apparatus when using the Moment of Inertia Accessory Kit?

  325. Why does Windows 7 take so long to install the Logger Pro/Lite driver for LabQuest 2, LabQuest Mini, Original LabQuest, and LabQuest Stream?

  326. How do I insert a graph from Graphical Analysis 4 in a document?

  327. How do I manually calibrate my sensor in Graphical Analysis 4?

  328. Where are Graphical Analysis 4 files saved on a Chromebook?

  329. What is the difference between the KidWind SimpleGEN and the KidWind GENPack?

  330. Spectrum Tubes Troubleshooting and FAQs

  331. Can I use the Vernier Structures and Materials Tester with Logger Lite?

  332. Motion Encoder System only shows position without velocity or acceleration, and units are in mm.

  333. What does the UV sensor on the Go Direct Light and Color sensor measure?

  334. How do you measure acceleration using Go Direct Photogates (GDX-VPG)?

  335. Will LabQuest 2 work on a 5 GHz-only network?

  336. How do I export data from Video Physics to Graphical Analysis?

  337. What languages does Spectral Analysis support?

  338. Why doesn't the number of decimal places on my OHAUS balance match the number of decimals displayed in the software?

  339. Can I use GW-RADIO with GoDirect Devices on a computer?

  340. Why did you discontinue Watt Up Pro? Are there alternatives?

  341. What sensors and devices are included in the mBot STEM Classroom Kit?

  342. How do I set up Go Direct Photogate for data collection in a projectile motion experiment?

  343. mBot Default Program details and troubleshooting

  344. How do I edit typed-in data in Graphical Analysis 4 and Spectral Analysis?

  345. Pyranometer Troubleshooting and FAQs

  346. Can I connect a Davis Anemometer and Wind Gauge to a Vernier Interface?

  347. Why are there blank data table cells in my spectrometer absorbance data?

  348. Can I get analog output from a LabQuest?

  349. The Logger Pro installer generates an error about my Quicktime version being too new.

  350. Can I adjust the frame rate used in video analysis in Logger Pro?

  351. How can I update to new Vernier equipment and still make use of my old Vernier equipment?

  352. What is the recipe for your Dissolved Oxygen Filling solution?

  353. Dual Range Force Sensor does not measure a push, but does work with a pull.

  354. How do I use the function generator and analog output feature of LabPro?

  355. Can I play audio files recorded with a LabQuest in Logger Pro?

  356. Will my USB device work with this cable?

  357. Logger Pro uses the built-in iSight camera and won't let me choose a DV or Proscope HR for video capture.

  358. Where can I find prepared videos for video analysis in Logger Pro?

  359. Where are the experiment files for Physics with Computers?

  360. Installing Logger Pro on Macintosh may require permission repair

  361. Why is my sensor reading different in MINDSTORMS than on the NXT screen?

  362. What options do I have for projecting TI-Nspire products to my class?

  363. Is there a screen protector available for LabQuest?

  364. Go!Temp Troubleshooting and FAQs

  365. Why won't my pH Sensor calibrate?

  366. While printing from LabQuest, why do I get a Printing Failed error?

  367. Why can't LabQuest print to the HP Officejet Pro 8000 printer?

  368. Can I calibrate my PAR Sensor using a standalone PAR Meter?

  369. I plugged in a LabQuest or Labquest Mini and it isn't showing up in Logger Pro. (Mac only)

  370. Is there a way to automatically calculate Cadence or Step Rate with the Goniometer?

  371. Can my Colorimeter report in percent Transmittance using a LabQuest?

  372. How do I set the time, date, and timezone in LabQuest?

  373. How can I overlay two emission spectra graphs in LoggerPro?

  374. Can I use a photogate to record animal movements?

  375. Can I use solar power or an external battery pack to power LabQuest?

  376. My LabQuest is slow as to be almost unresponsive.

  377. Can an EasyTemp or EasyLink be used with LabQuest?

  378. An experiment using the current sensor of the power amplifier (PAMP) gives unexpected results

  379. Do Vernier products work with interactive white boards?

  380. What are the differences between Logger Pro and Logger Lite?

  381. How do I remove or replace a LabQuest battery?

  382. I bought your pH buffer capsules. Can I make storage solution for my pH Sensors with this kit?

  383. Mac: When I update Logger Pro, the Logger Pro 3 folder in Applications does not contain the application itself.

  384. What is the accuracy of the Magnetic Field Sensor?

  385. Where can I find BTA and BTD connectors and sockets?

  386. How do you display the degree symbol and other special characters in Graphical Analysis or Logger Pro?

  387. I get the message "This file cannot run properly with this hardware interface!" when I open an experiment file in Logger Pro. What is wrong?

  388. Why does my Genesys 20 spectrophotometer give me a framing error?

  389. Can Vernier products be used by students with disabilities?

  390. How do the Vernier UVA and UVB sensors work?

  391. I get a link error when starting Datamate on a TI-83 Plus (SE).

  392. How do I update my LabPro/CBL2?

  393. Why does my PSL/Team Labs Rotary Motion sensor not read correctly when using Logger Pro?

  394. Is there a problem using an MPLI microphone with LabPro?

  395. What Bonjour service strings does the LabQuest 2/Logger Pro use to advertise?

  396. Tips and tricks for using the Dissolved Oxygen Probe

  397. When I try to run Logger Pro on my Mac, it re-installs.

  398. Can I use the PASCO Free Fall Adapter with the ULI, LabPro, or LabQuest?

  399. How do I calibrate a MPLI Motion Detector?

  400. How can I write my own programs for LabPro?

  401. I am using the Respiration Monitor Belt with Logger Pro. Why does the program always report the respiration rate as zero?

  402. What is the best procedure to get a clean sine wave when using a tuning fork with the microphone?

  403. How do I make an Auto-ID Resistance Probe?

  404. When I perform a HotSync, my data does not appear in Logger Pro.

  405. What is the timing precision of photogate measurements?

  406. What Is the Difference Between Auto-ID Sensors, Non-Auto-ID Sensors, and Smart Sensors?

  407. Microphone Troubleshooting and FAQs

  408. Why can't I import data from my TI-84 or TI-89?

  409. Do you accept donations of old spectrometers?

  410. Ocean Optics Spectrometers Troubleshooting and FAQs

  411. How do I swap videos for analysis in Logger Pro?

  412. The Data Sharing app is not plotting data on the graph when connected to a LabQuest 2. How can I fix this?

  413. Dual-Range Force Sensor Troubleshooting and FAQs

  414. Magnetic Field Sensor Troubleshooting and FAQs

  415. Why is my calibration different when using sensors for remote collection?

  416. Logger Pro 3 can't find my OHAUS balance.

  417. Why do I get this error message? - The application Install Data Pro has unexpectedly quit.

  418. Salinity Sensor Troubleshooting and FAQs

  419. Sound Level Meter Troubleshooting and FAQs

  420. Force Plate Troubleshooting and FAQs

  421. Stainless Steel Temperature Probe Troubleshooting and FAQs

  422. Why are the leads on 30V-BTA so unusual?

  423. Why does my Garmin GPS screen lock up when I connect it to a computer?

  424. How do I print to the HP LaserJet Pro 400 M401n,dn,dne,dw printers?

  425. Is the flat pH sensor more durable than regular pH sensor?

  426. How do I connect to LabQuest Viewer via USB?

  427. Go Wireless Sensors - LabQuest Support Details

  428. PAR Troubleshooting and FAQs

  429. Go Wireless Temp Troubleshooting and FAQs

  430. Why does my Vernier Emissions Spectrometer complain it requires calibration?

  431. Can I measure Yield Photon Flux with the PAR Sensor?

  432. Vernier Data Share (Android): When I try to Download Data, the download never completes.

  433. Can I make a template for data collection on LabQuest?

  434. When should I use the Intensity Correction for my Vernier-branded Spectrometer?

  435. How do I remove / change the flexible arm on the Goniometer?

  436. How can I use Vernier Photogates (VPG-BTD) to time the Science Olympiad Scrambler event?

  437. What do the numbers on the bottom label of the SpectroVis Plus mean?

  438. Which fluorescent stains or dyes work with the BlueView Transilluminator?

  439. Are Vernier sensors compatible with the Ward's DataHub?

  440. How do I set the clock and time zone on LabQuest 2?

  441. Is there a way to automatically calculate the amplitude of the range of motion using the Goniometer

  442. Do you sell additional terminal blocks for the Sensor DAQ?

  443. How do I tell multiple Go Wireless devices apart?

  444. Go Wireless Link Troubleshooting and FAQs

  445. Why is the wrong name for my LabQuest displayed in the LabQuest Viewer Sources list?

  446. Why is the DataQuest Collect button grayed out on my TI-Nspire when I use a Lab Cradle?

  447. How do I set up Vernier Photogates (VPG-BTD) for data collection using the LabQuest App?

  448. When I open a .csv file in Logger Pro, no data is imported

  449. Can I measure g with a photogate and Time of Flight Pad?

  450. Vernier Structures & Materials Tester (VSMT) Troubleshooting and FAQs

  451. LabQuest Sensor Setup doesn't list any channels

  452. LabQuest 2.4 Release Notes

  453. Why can't I open the Word files on my book CD?

  454. LabQuest 2.3.3 and 2.3.1 Release Notes

  455. What are the spring constants of the hoop springs included with the Bumper Launcher Kit?

  456. How can I get the best measurements with the Vernier Emissions Spectrometer?

  457. Vernier Radiation Monitor Troubleshooting and FAQs

  458. What is the difference between a regular Dissolved Oxygen Probe and the Optical DO Probe? Which one should I buy?

  459. Should I purchase the Vernier Variable Load or the Vernier Resistor Board?

  460. The movie for the Coulomb's Law experiment in Advanced Physics: Beyond Mechanics does not play.

  461. SpectroVis Plus Troubleshooting and FAQs

  462. How do I use the Ethanol sensor with a CO2 Gas sensor to measure fermentation?

  463. My Force Plate reading does not change.

  464. Do any of your sensors or accessories contain latex?

  465. Do you have data-collection technology that works with Google Chromebooks?

  466. How can I zero the sensor readings on my EV3?

  467. How do I create an account on your website?

  468. Mac: How to recover from a bad datashare installation path?

  469. Why does Port View indicate I have plugged in an NXT Sound Sensor when I have a Vernier sensor connected?

  470. How do I combine sensor data collected in different data sets or runs into one data set?

  471. How can I get more Vernier lab instructions on my LabQuest?

  472. Will LabQuest print to the HP LaserJet P2035/P2035n?

  473. Can I use Vernier Video Physics with my Dropbox account?

  474. How do you use the Accessibility Menu items of Logger Pro?

  475. How do I adjust the number of points used in derivative calculations?

  476. My UV-VIS Spectrometer is not working properly. It won't calibrate or it is not reporting across the proper wavelength range?

  477. Common causes of problems with the silent installer

  478. Are you a vendor for Donors Choose?

  479. Do we sell Fathom software?

  480. What is the Data Matrix and how is it used?

  481. My anemometer isn't reading 0 at rest.

  482. Windows: LabQuest Viewer 1.0 crashes when I try to launch it.

  483. Why is my High Current Sensor is giving inconsistent readings?

  484. What do I need to purchase to do AP Physics C?

  485. Can I use content from your lab books, website, and sensor paperwork in my school's lab manual or website?

  486. Why am I getting Motion Detector readings that are noisy or max out at a certain distance?

  487. Watts Up Pro Troubleshooting and FAQs

  488. The Hand-Grip Heart Rate Monitor or Exercise Heart Rate Monitor does not work with my other sensors, such as a temperature probe. What is the problem?

  489. How come my Arduino sketch to control a servo motor with the DCU is not working?

  490. How is the temperature compensation calculated on my conductivity probe (CON-BTA)?

  491. Are there any interfering gases when using the Optical DO Probe?

  492. How do I import a data file in Graphical Analysis GW for iOS?

  493. Logger Pro asserts or crashes with a message that the file is corrupted.

  494. Graphical Analysis GW for iOS FAQ and Troubleshooting

  495. When LabQuest Viewer tries to connect to a LabQuest 2, it always asks for a password.

  496. How do I transfer LabQuest data to Google Drive for use as a spreadsheet?

  497. Why does my data table have holes (empty cells) in it?

  498. What do the LED lights on the LabQuest Charging Station signify?

  499. Why doesn't Graphical Analysis 4 display my LabQuest 2 in the list of available Data Sharing devices?

  500. LabQuest 2.5.3 and 2.5 Release Notes

Connected Science System Support

See step-by-step tutorials, guides, videos, and troubleshooting tips for the Connected Science System.Connected Science System Support »

LabQuest Support

Logger Pro Support

See all Logger Pro troubleshooting and FAQs »

Warranty and Repair

Warranty and returns information can be found in ordering help.

Ordering and Shipping FAQs

Ordering and shipping information can be found in ordering help.


Vernier offers nationwide workshops, online training, and personalized training. See all training options.

Contact Us

If you were unable to find an answer to your problem or question, contact us toll-free at 1-888-837-6437 during business hours, fill out our support form, or email us at

Go to top