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During LabQuest 2 update, get the message: “The update detected an invalid MAC address on this unit.”

  • October 4, 2017
  • 0
During the LabQuest 2 update, you may get a message that says:"The update detected an invalid MAC address on this unit. Please contact support at support@vernier.com" The unit will need to come in for repairs. Contact Vernier Software Technical Suppo...
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Will my Go Direct Rotary Motion sensor fit into the Polarizer/Analyzer equipment?

  • September 29, 2017
  • 0
Experiment 28B Polarization of Light in the Physics With Vernier lab book uses the Rotary Motion Sensor (RMV-BTD) to collect angle data of the rotating polarized lens while collecting light intensity data. The Go Direct Rotary Motion Sensor will ...
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Go Direct Respiration Belt Troubleshooting and FAQs

  • September 25, 2017
  • 0
Go Direct® Respiration Belt (GDX-RB) Specifications and User Guide Troubleshooting General: Press the power button on the sensor to turn it on. Connect your sensor as described in the Getting Started instructions for your ...
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How do I change the battery in my Heart Rate Sensor (Polar Module)

  • September 24, 2017
  • 0
Determine if you have a Polar H7 Module or a Polar H9 Module on your heart rate monitor. The Polar H9 Module has a grey label. The Polar H7 Module is black and has Bluetooth smart written underneath the Polar logo. Both modules uses a simple watch ba...
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Go Direct Current Probe Troubleshooting and FAQs

  • September 22, 2017
  • 0
Go Direct® Current Probe (GDX-CUR) Specifications and User Guide Troubleshooting Primary Test: Press the power button on the sensor to turn it on. Connect your sensor as described in the Getting Started instructions for yo...
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How do I measure currents larger than 0.6 amperes?

  • September 22, 2017
  • 0
Special caution should be taken when operating at greater than ±20 volts in a situation where significant current can be supplied. Many solar panel projects require measurement of more than 0.6 amperes of current so these concepts is often useful...
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How can I measure currents outside the range of the Vernier Current Probe?

  • September 22, 2017
  • 0
For currents greater than 0.6 A, we recommend our High Current Sensor (HCS-BTA), which has a range of +/- 10 A, our Vernier Energy Sensor (VES-BTA) which has a built-in current probe with a range of +/- 1 A, or our Go Direct® Current Probe (GDX-C...
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The readings from my Current and/or Voltage Probe are erratic, but if I measure the voltage with a multimeter instead, I get a solid reading. What is wrong with my sensor?

  • September 22, 2017
  • 0
Multimeters operate differently than our sensors. Multimeters are designed to average the data and update their display only once a second or so. Our sensors, on the other hand, sample data much faster, updating several times a second. Because some p...
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Can I order a custom LED for the Fluorescence/UV-VIS Spectrometer?

  • September 22, 2017
  • 0
Yes, you can. Please call our office and ask to speak with a chemist or email chemistry@vernier.com with your required wavelength and contact information. Custom LEDs will have longer wait times and special pricing. We will contact you once we know w...
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LabQuest 2 software corruption recovery instructions

  • September 21, 2017
  • 0
This information pertains to LabQuest 2. If you have an original LabQuest, see this article. If you have a LabQuest 3, see this article. LabQuest 2 takes about 90 seconds to boot. If LabQuest 2 gets stuck on the logo screen or only boots up as ...
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