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My LabQuest Viewer shows LabQuest devices as available to connect but the connection always fails. What can I do?

  • October 1, 2015
  • 0
It is possible that the software on the LabQuest that supports the LabQuest Viewer functionality can get into a bad state. To recover from this issue, reset the LabQuest software by doing the following: LabQuest 2 or LabQuest 3 1. Launch the Connect...
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Platinum Cell Conductivity Probe Troubleshooting and FAQs

  • September 29, 2015
  • 0
Platinum-Cell Conductivity Probe (CONPT-BTA) Specifications and User Guide Troubleshooting Primary Test: Plug the sensor into a Vernier interface, run the data-collection program, and take a reading in a solution of known Tot...
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Can I use an accelerometer to measure velocity or position?

  • September 28, 2015
  • 0
While the temporal integral of acceleration is velocity, and the second integral is position, it is very difficult in practice to use an accelerometer alone to find velocity and acceleration. One might want to use an accelerometer, such as the on...
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What do I do about mold growth in my bottle of pH electrode storage solution?

  • September 23, 2015
  • 0
Mold growth normally appears as small blackish or grayish specks in the electrode storage solution, and it can also stick to the walls of the bottle and the sensor tip. It does not affect the accuracy or the response of the sensor, but it should be c...
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LabQuest Viewer for iPad crashes on launch on iOS 9

  • September 21, 2015
  • 0
LabQuest Viewer 2.0 for iPad crashes on launch if it is installed on an iOS 8 iPad that is then updated to iOS 9. To resolve this issue, delete and reinstall LabQuest Viewer. ...
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Video Physics hides the tools and will not display them again.

  • September 21, 2015
  • 0
This issue was resolved with the release of Video Physics 3.0.3. Update to this version (or newer). ...
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My LabQuest 2 or LabQuest 3 won’t turn on and the screen stays black.

  • September 19, 2015
  • 0
This information pertains to LabQuest 2 and LabQuest 3. If you have an original LabQuest, see this article. If LabQuest 2 or LabQuest 3 won't turn on at all and the screen remains dark, there could be a hardware problem and it may need to come...
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Will Vernier photogate brackets work with Pasco tracks?

  • September 16, 2015
  • 0
The Photogate Bracket (PGB-VDS) will work on a PASCO track with a minor modification. The slot on the side of the PASCO track is a little narrower than the slot on the side of the Vernier track. The Vernier Photogate Bracket has little nubs that k...
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How can I have my ISE read mV output instead of mg/L?

  • September 16, 2015
  • 0
For Go Direct ISEs (order codes begin with GDX-), simply enable the sensor's mV channel in the app. For most LabQuest ISEs (order codes end in -BTA), there is an experiment file within Probes & Sensors-->ISE folder in Logger Pro (version 3.4 ...
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What is the difference between the Sound Level Sensor and the Sound Level Meter?

  • September 15, 2015
  • 0
The Sound Level Sensor (SLS-BTA) is a lower cost alternative to the Sound Level Meter (SLM-BTA, discontinued). It is a simple, easily-operated sensor to measure and investigate sound levels in typical classroom environments. The Sound Level Meter ...
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