Vernier Software and Technology
Vernier Software & Technology
Tech Info Library

FAQs for IT professionals at schools

Top FAQs
TIL 2716: How do I access Logger Pro 3 installers and passwords from my account on the Vernier website?
TIL 1681: How can I install Logger Pro on several computers? Is there an MSI file or a silent installer?
TIL 2444: Do you have silent installers for software other than Logger Pro?
TIL 3947: How do I deploy the Logger Pro silent installer with Group Policy?
TIL 3678: I am concerned that Logger Pro for Windows installs Quicktime. Is there an alternative?
TIL 629: What is your site license policy?

Accessing Software Installers and Passwords
TIL 2716: How do I access Logger Pro 3 installers and passwords from my account on the Vernier website?
Note: Instructors and IT staff in the United States can create an account on the Vernier website. Once your school's Logger Pro site license has been verified, instructors can easily use the account to distribute Logger Pro directly to students and the IT team. Although web accounts and the software verification system are optimized for instructor use, IT staff are welcome to create an account. If the school's license is not verified automatically, you will need to fill out a license verification request form (available in your account profile). Please allow 1-2 business days for a customer support specialist to process your license verification request.

Bonus Tip for IT: When creating the account, do not use your personal e-mail address. Use an account that any IT staff at your school can access, such as helpdesk@myschool.edu. That way, if someone else does the installation next year, you can document the process and login info for them.
TIL 2504: How do I create an account on your website?
TIL 2712: Can international customers create an account on the Vernier website?
TIL 2711: Vernier Website Accounts Troubleshooting and FAQs
TIL 1885: How do I distribute Logger Pro 3 to my students?

Silent Installers
TIL 1681: How can I install Logger Pro on several computers? Is there an MSI file or a silent installer?
TIL 2444: Do you have silent installers for software other than Logger Pro?
TIL 1479: How should I prepare my Logger Pro or other software installations before creating a disk image?
TIL 4199: Silent installer for Graphical Analysis 4

Installation Issues
TIL 2364: Common causes of problems with the silent installer
TIL 2501: Windows Pre-Logger Pro 3.11 original LabQuest and LabQuest Mini, and pre-3.12 LabPro drivers
TIL 2851: Are the LabQuest 2 device drivers installed correctly?
TIL 2638: My Windows computer fails to install a driver when using LabQuest Viewer software with a LabQuest 2 via USB connection.
TIL 2582: How do I install the Jungo WinDriver for LabPro, LabQuest, and LabQuest Mini manually?
TIL 2646: Why does Logger Pro installer for 3.8.5 or newer complain about "unknown publisher" when I attempt to install?

Site License Policy
TIL 629: What is your site license policy?

Networking Guides for using LabQuest 2 and the Connected Science System via WiFi

More user manuals are available at http://www.vernier.com/support/connected-science-system/user-manuals/
TIL 2669: Networking for LabQuest 2 FAQ and Troubleshooting
TIL 2675: Data Sharing - Connected Science System FAQ and Troubleshooting
TIL 2661: LabQuest Viewer Computer Software Troubleshooting and FAQs

Other FAQs
TIL 469: Can I install Logger Pro 3 to run from a server or network location?
TIL 1071: Will Logger Pro or Logger Lite work in a thin client environment?
TIL 1659: Which printers are supported in LabQuest?
TIL 3371: Why does Windows complain that the device drivers aren't signed?

Bluetooth Help and Troubleshooting Tips are available at http://www.vernier.com/bthelp/

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