-Primary Test: Are you using Logger Pro v3.14, LabQuest App v2.7.2, or Spectral Analysis v4.4 (or newer)?
-Secondary Test: If you are collecting data via USB, you do not need the battery installed or the AC power cable connected. Removing both of these will likely solve most issues.
In general, we recommend removing the GDX-SVISPL battery if you are not using the device wirelessly. The AC power adapter is only needed to charge the battery and is not required for operation.
RELATED TIL ENTRIES
How is the Go Direct SpectroVis Plus Spectrophotometer different than the SpectroVis Plus?
Why does my LabQuest battery drain so quickly when connected via USB to a Go Direct sensor/spectrometer?
My LabQuest 2 locks up or is not identified when connected to a SpectroVis Plus.
My Go Direct SpectroVis Plus is not identified in software when connected by USB.
Does my Go Direct SpectroVis Plus Spectrophotometer firmware need to be updated?
My Go Direct SpectroVis Plus Spectrophotometer intermittently drops the connection while using Bluetooth.
Accessories Software Experiments CALIBRATION
in Absorbance mode? Yes
in Transmittance mode? Yes
in Emission mode? Optional
in Fluorescence mode? Optional